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EastPenn Truck Equipment Incorporated

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EastPenn Truck Equipment Incorporated Reviews (1)

4/30/15We are in receipt of the complaint recently submitted, and have noticed some points of inaccuracy, confusion and or a miss-understanding on the purchaser's part.In the review of this transaction, on 3/22/a credit application was submitted to our company from our on-line forum by a
*** ** *** noted as presidentThis application was turned over to our bank lender and their under writing staff to review on the day of submissionThe application was originally turned down and denied credit, since it was classified as a new start up business formed on 2/5/(see exhibit A) and for low Fico credit scoresAs with any transaction denied, several steps are taken to further review to see if underwriting can place this transaction for a limited approval status within an allowed budget and price range, This does take time and the true reason for the delay in the delivery date.The truck that was selected was chosen by the end user and had been reviewed by our service dept days prior to the sales date of 3/31/Our used truck pre inspection and repair procedures had been used to correct visible items and maintenance procedures other than the rear tires needing replacement and were installed at the delivery day, for the agreed price and the extent allowed by our lender,When the customer came to pick up the truck it was in our service department having the tires installed and we notice a problem with the emergency lighting not working correctly at that timeThe diagnosis of the problem took some time and ultimately determined a computer had failed and was not available from our local *** dealer that day and needed to be orderedOf course after that was installed, more issues surfaced with the multiplexed electrical system and we worked through each problem as they appeared and resolved them and performed a road tested on this truck for any further noticeable problems that might be present prior to contacting them to re schedule pick upOf course after they made a second visit, a service battery matter occurred and the battery had a dead cell and was returned to the Vendor and verified as such.After the final delivery they drove the truck home most likely over a + miles and the next business day, the customer did sign off with a verbal ok by phone to the bank lender verifying acceptance of this vehicle by *** ** *** as documentedThis would have been their opportunity to walk away from the sale at that point without recourseAdditionally, after that we did send them a new Tow Truck Light Bar for another tow truck they own and a part for the A/C Blower Motor on this particular truck that intermittently would not have high Speed at a total cost of $ 1872,to our company, This was done as a good faith gesture for all there inconvenience over the past few days, Of course this was not mentioned in the complaint.It is unfortunate they experienced another Incident, but any type of commercial vehicle new or used can fail at any time without notice or prejudiceAlso, wheel bearings on medium trucks and larger, DO NOT TAKE GREASE, they are a wet hub system and anyone operating this vehicle prior to the wheel coming off would have noticed something going wrong if they were a responsible operator.DOT (Federal Motor Vehicle Carrier Law) call out the following; “a driver must do a pre-trip inspection on vehlcles prior to the operation for safety daily.” I am not sure how this incident noted in the complaint would be the responsibility of this company and the Revdex.com to even be involved with as a matter of relevancy,Our terms and condition of each sale are noted in exhibit B and exhibit Cand *** ** *** acknowledged she understands the terms of the sale and this vehicle Is considered a commercial truck and likewise accepted this vehicle, a International Car Carrier (rollback) with 327,miles on it and in its condition on the day of delivery, 3/31/15.Sincerely,John O. Pres

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Address: 1100 Win Drive, Bethlehem, Pennsylvania, United States, 18017

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