We will investigate into the claims made by the consumerThe collector will be disciplined accordingly after our reviewWe do not tolerate any of this behaviorThe consumer account has been locked, there will be no contact from anyone at our company
Re: *** *** ID *** Dear *** ***: This letter is in response to the complaint filed with your office by ***
***Eastpoint Recovery Group, Inc(Eastpoint) has received *** *** complaintWhile she did not demand that Eastpoint stop all collection activity on her account, Eastpoint has done that and coded the account such that Eastpoint will not contact *** *** again regarding this matter. Nevertheless, if *** *** would like to address this account, I invite her to contact the undersigned directly at *** extension ***. I would be happy to assist her personally. *** *** complains about the frequency of calls and what she perceives as threats of a lawsuit left on her voicemail as well as how Ray spoke with her Our records reflect that Eastpoint had six telephone contacts with *** *** including two in which she called in to Eastpoint. These calls took place between March and April 9. This reflects a typical calling pattern and is not in any way outside the bounds of reasonable collection efforts. Case law throughout the country has consistently found calling patterns much more frequent than that reflected here to be appropriate. Eastpoint certainly does not, and did not in *** *** case, intend to call with a frequency that might be bothersome or disruptive to the person called. Further, our investigation does not find that any threatening voicemail messages were left for *** ***. *** *** did speak at length with Ray and during their conversation he explained that her creditor is seeking a recommendation from Eastpoint as to the likelihood that the delinquent account *** *** is responsible for will be paid directly, with an eye towards filing suit to recover the past due amount if that seems the only practical option. Eastpoint’s representative did not state or suggest that Eastpoint will take legal action against *** *** and her description is an oversimplification of the conversation between herself and Eastpoint’s representative. *** *** states that she knows she owes the debt but does not want to be threatened with a lawsuit. Certainly her creditor would prefer to avoid any such eventuality. To that end, again I invite *** *** to contact the undersigned directly and I will be happy to work with her to assist with a payment plan that she can meet consistently. I promise to be civil with her and we can proceed without threats of any kind. I apologize to *** *** for any dissatisfaction she experienced in her contacts with Eastpoint representatives and wish her the best in her future endeavors. Sincerely, Paul FLDirector of Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was more than two calls to both numbers nor was I rude in my response. Stating that as long as they have removed my information they need take no further action
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I still have not received anything in the mailThe last I have received was from a different collections department nothing informing me of the account being sold to EastpointI returned Eastpoint call to make good but no conclusion was came of as I am requesting I be mailed verificationAs to the response of being judgemental and scolded this is information
This letter is in response to the complaint filed with your office by *** ** *** regarding Eastpoint Recovery Group, Inc(Eastpoint)In his complaint Mr*** objects to receiving several calls for a person he identifies only as “someone with the same first name as us but the wrong first
name.” He also complains of having received three (3) telephone calls from Eastpoint on the date of his complaint, October 5, Eastpoint’s records reflect that Eastpoint made one telephone call to the telephone number Mr*** lists in his complaint as both his daytime and evening telephone numbersThe call was made on Monday, October 3, According to Eastpoint’s records, the person answering the phone advised Eastpoint’s representative that the call was placed to the wrong number and the representative then removed the number from Eastpoint’s calling system so as to prevent further calls being made to this numberEastpoint made no calls additional calls to this number, and specifically denies making any calls to Mr*** on October 5, Mr*** states that he has received more than twenty calls and implies that these were all from EastpointBased on the information in our records, we must conclude that Mr*** is receiving telephone calls that he attributes to Eastpoint that actually originate from some other source unrelated to and unknown by EastpointTherefore, we must conclude that Mr***’s complaint, generally speaking, is reasonable, but that it should not be directed to Eastpoint and has no merit with regard to EastpointWe hope that Mr*** is satisfied to know that Eastpoint took action to avoid contacting him further immediately following our one call to him and that he will not be receiving any further contact from Eastpoint
July 27, 2015
VIA Revdex.com ON-LINE PORTAL [redacted]
Revdex.com, Inc.
100 Bryant Woods South
Amherst, NY 1420
Re: [redacted]
Complaint ID [redacted]
Dear Ms. [redacted]:
In our response letter dated July 17, 2015 Eastpoint Recovery Group, Inc.
(Eastpoint) made stated that it would not be contacting or attempting to
contact Ms. [redacted] again regarding this matter. Eastpoint will not be
contacting her even to provide the verification she requested.
Eastpoint considers her request through the Revdex.com to be a dispute of the
debt per section 809 of the federal Fair Debt Collection Practices Act
codified at 15 U.S.C. 1692g(b). As required by this law,
the debt collector (Eastpoint) shall cease collection of the
debt, or any disputed portion thereof, until the debt collector
obtains verification of the debt or any copy of a judgment, or
the name and address of the original creditor, and a copy of
such verification or judgment, or name and address of the
original creditor, is mailed to the consumer by the debt
collector. (emphasis added)
Eastpoint has exercised its option to cease and desist from any and all
attempts to collect this debt, will not be mailing verification or anything else
to the consumer (Ms. [redacted]), and therefore is prohibited by law from
communicating further with her regarding this matter. Eastpoint will be returning the account to Ms. [redacted]’s current creditor.
To be clear, Eastpoint is not Ms. [redacted]’s creditor and did not purchase
this account from the original creditor.
Sincerely,
Paul F. L[redacted] Chief Compliance Officer
Eastpoint Recovery Group (Eastpoint) is in receipt of the complaint referenced above. In her complaint Ms. [redacted] alleges that, “I have received several phone calls a day for several weeks from this collection agency looking for a relative of mine. According to Eastpoint’s records, between...
October 5, 2016 and October 18, 2016 Eastpoint placed four calls to the telephone number listed on Ms. [redacted]’s complaint. There was never a day on which more than one call was placed to this number by Eastpoint. Eastpoint speculates that perhaps other collection agencies may have also called the number in question and that the allegations made may be based in fact while Ms. [redacted] conflates such calls with those from Eastpoint. None of the first three of these calls resulted in any Eastpoint representative speaking with either Ms. [redacted], or anyone else. One call resulted in the call being “answered” with the phone then immediately being hung up with no communication from either the calling or answering party. On October 18, 2016 as an Eastpoint representative was leaving a message on the voicemail, a woman answered the phone, aggressively asking the caller if this was the same company that had “been bugging the crap out of me.” This was the first call that resulted in any actual conversation between an Eastpoint representative and anyone at Ms. [redacted]’s number. The Eastpoint representative did not disclose the reason for her call beyond stating that she was attempting to contact [redacted], and that she hoped she could reach him at what Eastpoint records suggested was his parent’s Eastpoint Recovery Group, Inc. 26 Mississippi St. #200 Buffalo, NY 14203 [redacted] Fax [redacted] Hours of Operation: Monday - Thursday 9:00 am – 7:00 pm, Friday 9:00 am – 5:00 pm, Eastern Time telephone number. She conveyed no information beyond the name of the company. Ms. [redacted] correctly alleges that she told the Eastpoint representative that she does not owe Eastpoint any money. The Eastpoint representative did not mention money or accounts, did not seek payment from Ms. [redacted] and did not disclose that she was calling regarding debt collection. Any such conclusion is one that Ms. [redacted] reached upon her own speculation, based upon, we would guess, information known to her to which Eastpoint is not privy. Ms. [redacted] stated that she would tell her son about the call if she happened to speak to him. It was clear she wanted no further contact and Eastpoint has not again attempted contact either Ms. [redacted] or her son, [redacted]. Eastpoint has put Ms. [redacted]’s telephone number in a “do not call” status and will not dial her number again regarding this matter. Ms. [redacted] also alleges that Eastpoint’s representative was “rude” when speaking to her. This is a very subjective term and Ms. [redacted] provides no suggestion of what was rude in the way in which the representative spoke to her. Nevertheless, Eastpoint understands that Ms. [redacted] found the fact that her telephone rang to be an unwelcome intrusion and that therefore she considers the call itself to be “rude.” In a spirit of compassion, we apologize for having apparently bothered her which was not Eastpoint’s intention. We hope Ms. [redacted] will be satisfied to know that Eastpoint will not be attempting to contact her again regarding this matter.
. am writing to reply to the follow-up from Ms. [redacted]. Ms. [redacted] again complains that she is receiving calls from Eastpoint Recovery Group, Inc. (Eastpoint) for a [redacted]. Ms. [redacted] alleges that the calls are originating from the following telephone number: [redacted]. This is a telephone number registered to [redacted] and had Ms. [redacted] availed herself of the simple and reasonable step of actually dialing the number or searching it on Google she would have discovered that to be the case. The calls of which she is complaining are not coming from Eastpoint. There is nothing that I, nor anyone else at Eastpoint, can do to assist her in having these calls stopped. Eastpoint has made no attempt to contact Ms. [redacted] since the one call placed to each of her two telephone numbers as detailed below in a copy of our response to her initial complaint dated August 28,2015 which is included below for your easy reference. We at Eastpoint have tried to assist Ms. [redacted] in as swift and efficient a manner as possible and have complied with her expressed desire to cease attempts to contact her. We did this immediately upon receiving her complaint in August. We find it both offensive and lazy for a consumer such as Ms. [redacted] to take offense and make allegations against Eastpoint in such circumstances. Her complaint is UNFOUNDED and demonstrates a laziness and assumption to which she and other consumers are not entitled. She obviously made no effort to determine the offending party and decided to unleash her ire on Eastpoint without provocation. We would appreciate an apology in writing on your website from Ms. [redacted] so that the scales of justice are properly balanced. Will she, as an offending consumer, be as quick to make amends as Eastpoint was with her? Eastpoint had done nothing wrong regarding its contacts with Ms. [redacted] whereas she has done Eastpoint a disservice by her offensive and meritless complaint. We wait hopefully for her response. This letter is in response to the complaint filed with your office by [redacted] regarding Eastpoint Recovery Group, Inc. (Eastpoint). Ms. [redacted] appears to be complaining about location information calls made by Eastpoint to try to obtain location information regarding a Mr. [redacted], per her complaint.Our records reflect that Eastpoint made two calls to Ms. [redacted], one at each of the telephone numbers she lists in her complaint. A voicemail message was left at the first number called and an agent spoke briefly with Ms. [redacted] at the second. No further contact with Ms. [redacted] was attempted by Eastpoint and her telephone numbers have been removed from Eastpoint’s active calling records.Such calls by Eastpoint representatives were made in accord with federal law which specifically sanctions and regulates such calls by debt collectors under 15 U.S.C. 1692b which is also known as Section 804 of the Fair Debt Collection Practices Act. All calls of this nature made by Eastpoint are made strictly for legitimate business purposes and we are sorry that Ms. [redacted] found that the best response for her was to file the complaint with your office. It is a false statement for Ms. [redacted] to include in her complaint that Eastpoint “will not cease and desist from contacting me.” Further, her suggestion that Eastpoint’s contact constitutes “harassment” is false under every definition of the word, both common and legal. Rather than calling her a liar, Eastpoint will simply disagree with her and suggest that she is prone to hyperbole rather than approaching this matter factually or objectively. We hope that Ms. Popp is satisfied to know that she will not be receiving any further contact from Eastpoint.Sincerely,Paul F. L[redacted], Esq.Director of Compliance
This letter is in response to the complaint filed with your office by [redacted] regarding Eastpoint Recovery Group, Inc. (Eastpoint). Ms. [redacted] appears to be complaining about location information calls made by Eastpoint to try to obtain location information regarding a Mr. [redacted]...
[redacted], per her complaint. Our records reflect that Eastpoint made two calls to Ms. [redacted], one at each of the telephone numbers she lists in her complaint. A voicemail message was left at the first number called and an agent spoke briefly with Ms. [redacted] at the second. No further contact with Ms. [redacted] was attempted by Eastpoint and her telephone numbers have been removed from Eastpoint’s active calling records. Such calls by Eastpoint representatives were made in accord with federal law which specifically sanctions and regulates such calls by debt collectors under 15 U.S.C. 1692b which is also known as Section 804 of the Fair Debt Collection Practices Act. All calls of this nature made by Eastpoint are made strictly for legitimate business purposes and we are sorry that Ms. [redacted] found that the best response for her was to file the complaint with your office. It is a false statement for Ms. [redacted] to include in her complaint that Eastpoint “will not cease and desist from contacting me.” Further, her suggestion that Eastpoint’s contact constitutes “harassment” is false under every definition of the word, both common and legal. Rather than calling her a liar, Eastpoint will simply disagree with her and suggest that she is prone to hyperbole rather than approaching this matter factually or objectively. We hope that Ms. Popp is satisfied to know that she will not be receiving any further contact from Eastpoint. Sincerely, Paul F. L[redacted] Paul F. L[redacted], Esq. Director of Compliance
In response to the complaint referenced above, Eastpoint Recovery Group, Inc. (Eastpoint) has forwarded the information requested by Mr. [redacted] The information was sent to him via email and to [redacted] in [redacted] To be clear here, Mr. [redacted] is not a consumer. We have...
been advised that Mr. [redacted] is the new President of the [redacted] in Hills condo association. Eastpoint was contracted to collect on this COMMERCIAL account which has been paid regularly since July of 1986 until Mr. [redacted] took on the responsibilities of President of the association. We have been led to believe that there was some confusion surrounding the correct person and email address to which the materials Mr. [redacted] requested should have been sent. We have rectified the matter and Mr. [redacted] should have already received the documentation at his email address listed on the complaint and should shortly receive the hard copies in the post. We hope that this resolves Mr. [redacted]’s issues with Eastpoint and that he is satisfied to have received the documentation he requested. We apologize for the mistake and thank the Revdex.com for assisting in bringing about this result. Sincerely, [redacted] Chief Compliance Officer
Re: [redacted]
Complaint ID [redacted]
Dear Ms. [redacted]:
Eastpoint Recovery Group, Inc. (Eastpoint) has received the complaint
referenced above. We have designated Ms. [redacted]’s telephone number
as a “Do Not Call” and have taken steps to isolate it so that Eastpoint does
not call it...
again. Eastpoint will not attempt to contact Ms. [redacted] again
regarding this matter.
Eastpoint was servicing a defaulted account that, according to our
records, Ms. [redacted] opened with Synchrony Financial – Care Credit in
May of 2012.
In her complaint and “desired resolution” Ms. [redacted] scolds Eastpoint
with a patently wrong statement regarding the law regulating third party
collections, and further demonstrates an unreasonable, impatient, and
judgmental attitude, quickly condemning Eastpoint for telling her that it had
mailed her correspondence which she alleges “was not the case.”
Eastpoint denies these allegations.
The calls Eastpoint placed “looking for” Ms. [redacted] were made for the
purpose of obtaining location information and all such calls were placed in
accord with the federal Fair Debt Collection Practices Act (FDCPA),
codified at 15 U.S.C. 1692 et al. Ms. [redacted]’s statement:
If you are not sure of contact information you are not permitted to
call relatives, jobs etc.
is simply wrong and uninformed.
We will investigate into the claims made by the consumerThe collector will be disciplined accordingly after our reviewWe do not tolerate any of this behaviorThe consumer account has been locked, there will be no contact from anyone at our company
Re: *** *** ID *** Dear *** ***: This letter is in response to the complaint filed with your office by ***
***Eastpoint Recovery Group, Inc(Eastpoint) has received *** *** complaintWhile she did not demand that Eastpoint stop all collection activity on her account, Eastpoint has done that and coded the account such that Eastpoint will not contact *** *** again regarding this matter. Nevertheless, if *** *** would like to address this account, I invite her to contact the undersigned directly at *** extension ***. I would be happy to assist her personally. *** *** complains about the frequency of calls and what she perceives as threats of a lawsuit left on her voicemail as well as how Ray spoke with her Our records reflect that Eastpoint had six telephone contacts with *** *** including two in which she called in to Eastpoint. These calls took place between March and April 9. This reflects a typical calling pattern and is not in any way outside the bounds of reasonable collection efforts. Case law throughout the country has consistently found calling patterns much more frequent than that reflected here to be appropriate. Eastpoint certainly does not, and did not in *** *** case, intend to call with a frequency that might be bothersome or disruptive to the person called. Further, our investigation does not find that any threatening voicemail messages were left for *** ***. *** *** did speak at length with Ray and during their conversation he explained that her creditor is seeking a recommendation from Eastpoint as to the likelihood that the delinquent account *** *** is responsible for will be paid directly, with an eye towards filing suit to recover the past due amount if that seems the only practical option. Eastpoint’s representative did not state or suggest that Eastpoint will take legal action against *** *** and her description is an oversimplification of the conversation between herself and Eastpoint’s representative. *** *** states that she knows she owes the debt but does not want to be threatened with a lawsuit. Certainly her creditor would prefer to avoid any such eventuality. To that end, again I invite *** *** to contact the undersigned directly and I will be happy to work with her to assist with a payment plan that she can meet consistently. I promise to be civil with her and we can proceed without threats of any kind. I apologize to *** *** for any dissatisfaction she experienced in her contacts with Eastpoint representatives and wish her the best in her future endeavors. Sincerely, Paul FLDirector of Compliance
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was more than two calls to both numbers nor was I rude in my response. Stating that as long as they have removed my information they need take no further action
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** I still have not received anything in the mailThe last I have received was from a different collections department nothing informing me of the account being sold to EastpointI returned Eastpoint call to make good but no conclusion was came of as I am requesting I be mailed verificationAs to the response of being judgemental and scolded this is information
This letter is in response to the complaint filed with your office by *** ** *** regarding Eastpoint Recovery Group, Inc(Eastpoint)In his complaint Mr*** objects to receiving several calls for a person he identifies only as “someone with the same first name as us but the wrong first
name.” He also complains of having received three (3) telephone calls from Eastpoint on the date of his complaint, October 5, Eastpoint’s records reflect that Eastpoint made one telephone call to the telephone number Mr*** lists in his complaint as both his daytime and evening telephone numbersThe call was made on Monday, October 3, According to Eastpoint’s records, the person answering the phone advised Eastpoint’s representative that the call was placed to the wrong number and the representative then removed the number from Eastpoint’s calling system so as to prevent further calls being made to this numberEastpoint made no calls additional calls to this number, and specifically denies making any calls to Mr*** on October 5, Mr*** states that he has received more than twenty calls and implies that these were all from EastpointBased on the information in our records, we must conclude that Mr*** is receiving telephone calls that he attributes to Eastpoint that actually originate from some other source unrelated to and unknown by EastpointTherefore, we must conclude that Mr***’s complaint, generally speaking, is reasonable, but that it should not be directed to Eastpoint and has no merit with regard to EastpointWe hope that Mr*** is satisfied to know that Eastpoint took action to avoid contacting him further immediately following our one call to him and that he will not be receiving any further contact from Eastpoint
Actually they have tried again number that called for [redacted] who does not live here. 1-[redacted]
July 27, 2015
VIA Revdex.com ON-LINE PORTAL [redacted]
Revdex.com, Inc.
100 Bryant Woods South
Amherst, NY 1420
Re: [redacted]
Complaint ID [redacted]
Dear Ms. [redacted]:
In our response letter dated July 17, 2015 Eastpoint Recovery Group, Inc.
(Eastpoint) made stated that it would not be contacting or attempting to
contact Ms. [redacted] again regarding this matter. Eastpoint will not be
contacting her even to provide the verification she requested.
Eastpoint considers her request through the Revdex.com to be a dispute of the
debt per section 809 of the federal Fair Debt Collection Practices Act
codified at 15 U.S.C. 1692g(b). As required by this law,
the debt collector (Eastpoint) shall cease collection of the
debt, or any disputed portion thereof, until the debt collector
obtains verification of the debt or any copy of a judgment, or
the name and address of the original creditor, and a copy of
such verification or judgment, or name and address of the
original creditor, is mailed to the consumer by the debt
collector. (emphasis added)
Eastpoint has exercised its option to cease and desist from any and all
attempts to collect this debt, will not be mailing verification or anything else
to the consumer (Ms. [redacted]), and therefore is prohibited by law from
communicating further with her regarding this matter. Eastpoint will be returning the account to Ms. [redacted]’s current creditor.
To be clear, Eastpoint is not Ms. [redacted]’s creditor and did not purchase
this account from the original creditor.
Sincerely,
Paul F. L[redacted] Chief Compliance Officer
Eastpoint Recovery Group (Eastpoint) is in receipt of the complaint referenced above. In her complaint Ms. [redacted] alleges that, “I have received several phone calls a day for several weeks from this collection agency looking for a relative of mine. According to Eastpoint’s records, between...
October 5, 2016 and October 18, 2016 Eastpoint placed four calls to the telephone number listed on Ms. [redacted]’s complaint. There was never a day on which more than one call was placed to this number by Eastpoint. Eastpoint speculates that perhaps other collection agencies may have also called the number in question and that the allegations made may be based in fact while Ms. [redacted] conflates such calls with those from Eastpoint. None of the first three of these calls resulted in any Eastpoint representative speaking with either Ms. [redacted], or anyone else. One call resulted in the call being “answered” with the phone then immediately being hung up with no communication from either the calling or answering party. On October 18, 2016 as an Eastpoint representative was leaving a message on the voicemail, a woman answered the phone, aggressively asking the caller if this was the same company that had “been bugging the crap out of me.” This was the first call that resulted in any actual conversation between an Eastpoint representative and anyone at Ms. [redacted]’s number. The Eastpoint representative did not disclose the reason for her call beyond stating that she was attempting to contact [redacted], and that she hoped she could reach him at what Eastpoint records suggested was his parent’s Eastpoint Recovery Group, Inc. 26 Mississippi St. #200 Buffalo, NY 14203 [redacted] Fax [redacted] Hours of Operation: Monday - Thursday 9:00 am – 7:00 pm, Friday 9:00 am – 5:00 pm, Eastern Time telephone number. She conveyed no information beyond the name of the company. Ms. [redacted] correctly alleges that she told the Eastpoint representative that she does not owe Eastpoint any money. The Eastpoint representative did not mention money or accounts, did not seek payment from Ms. [redacted] and did not disclose that she was calling regarding debt collection. Any such conclusion is one that Ms. [redacted] reached upon her own speculation, based upon, we would guess, information known to her to which Eastpoint is not privy. Ms. [redacted] stated that she would tell her son about the call if she happened to speak to him. It was clear she wanted no further contact and Eastpoint has not again attempted contact either Ms. [redacted] or her son, [redacted]. Eastpoint has put Ms. [redacted]’s telephone number in a “do not call” status and will not dial her number again regarding this matter. Ms. [redacted] also alleges that Eastpoint’s representative was “rude” when speaking to her. This is a very subjective term and Ms. [redacted] provides no suggestion of what was rude in the way in which the representative spoke to her. Nevertheless, Eastpoint understands that Ms. [redacted] found the fact that her telephone rang to be an unwelcome intrusion and that therefore she considers the call itself to be “rude.” In a spirit of compassion, we apologize for having apparently bothered her which was not Eastpoint’s intention. We hope Ms. [redacted] will be satisfied to know that Eastpoint will not be attempting to contact her again regarding this matter.
We have received your complaint and have removed it from production while we investigate the claims.
. am writing to reply to the follow-up from Ms. [redacted]. Ms. [redacted] again complains that she is receiving calls from Eastpoint Recovery Group, Inc. (Eastpoint) for a [redacted]. Ms. [redacted] alleges that the calls are originating from the following telephone number: [redacted]. This is a telephone number registered to [redacted] and had Ms. [redacted] availed herself of the simple and reasonable step of actually dialing the number or searching it on Google she would have discovered that to be the case. The calls of which she is complaining are not coming from Eastpoint. There is nothing that I, nor anyone else at Eastpoint, can do to assist her in having these calls stopped. Eastpoint has made no attempt to contact Ms. [redacted] since the one call placed to each of her two telephone numbers as detailed below in a copy of our response to her initial complaint dated August 28,2015 which is included below for your easy reference. We at Eastpoint have tried to assist Ms. [redacted] in as swift and efficient a manner as possible and have complied with her expressed desire to cease attempts to contact her. We did this immediately upon receiving her complaint in August. We find it both offensive and lazy for a consumer such as Ms. [redacted] to take offense and make allegations against Eastpoint in such circumstances. Her complaint is UNFOUNDED and demonstrates a laziness and assumption to which she and other consumers are not entitled. She obviously made no effort to determine the offending party and decided to unleash her ire on Eastpoint without provocation. We would appreciate an apology in writing on your website from Ms. [redacted] so that the scales of justice are properly balanced. Will she, as an offending consumer, be as quick to make amends as Eastpoint was with her? Eastpoint had done nothing wrong regarding its contacts with Ms. [redacted] whereas she has done Eastpoint a disservice by her offensive and meritless complaint. We wait hopefully for her response. This letter is in response to the complaint filed with your office by [redacted] regarding Eastpoint Recovery Group, Inc. (Eastpoint). Ms. [redacted] appears to be complaining about location information calls made by Eastpoint to try to obtain location information regarding a Mr. [redacted], per her complaint.Our records reflect that Eastpoint made two calls to Ms. [redacted], one at each of the telephone numbers she lists in her complaint. A voicemail message was left at the first number called and an agent spoke briefly with Ms. [redacted] at the second. No further contact with Ms. [redacted] was attempted by Eastpoint and her telephone numbers have been removed from Eastpoint’s active calling records.Such calls by Eastpoint representatives were made in accord with federal law which specifically sanctions and regulates such calls by debt collectors under 15 U.S.C. 1692b which is also known as Section 804 of the Fair Debt Collection Practices Act. All calls of this nature made by Eastpoint are made strictly for legitimate business purposes and we are sorry that Ms. [redacted] found that the best response for her was to file the complaint with your office. It is a false statement for Ms. [redacted] to include in her complaint that Eastpoint “will not cease and desist from contacting me.” Further, her suggestion that Eastpoint’s contact constitutes “harassment” is false under every definition of the word, both common and legal. Rather than calling her a liar, Eastpoint will simply disagree with her and suggest that she is prone to hyperbole rather than approaching this matter factually or objectively. We hope that Ms. Popp is satisfied to know that she will not be receiving any further contact from Eastpoint.Sincerely,Paul F. L[redacted], Esq.Director of Compliance
This letter is in response to the complaint filed with your office by [redacted] regarding Eastpoint Recovery Group, Inc. (Eastpoint). Ms. [redacted] appears to be complaining about location information calls made by Eastpoint to try to obtain location information regarding a Mr. [redacted]...
[redacted], per her complaint. Our records reflect that Eastpoint made two calls to Ms. [redacted], one at each of the telephone numbers she lists in her complaint. A voicemail message was left at the first number called and an agent spoke briefly with Ms. [redacted] at the second. No further contact with Ms. [redacted] was attempted by Eastpoint and her telephone numbers have been removed from Eastpoint’s active calling records. Such calls by Eastpoint representatives were made in accord with federal law which specifically sanctions and regulates such calls by debt collectors under 15 U.S.C. 1692b which is also known as Section 804 of the Fair Debt Collection Practices Act. All calls of this nature made by Eastpoint are made strictly for legitimate business purposes and we are sorry that Ms. [redacted] found that the best response for her was to file the complaint with your office. It is a false statement for Ms. [redacted] to include in her complaint that Eastpoint “will not cease and desist from contacting me.” Further, her suggestion that Eastpoint’s contact constitutes “harassment” is false under every definition of the word, both common and legal. Rather than calling her a liar, Eastpoint will simply disagree with her and suggest that she is prone to hyperbole rather than approaching this matter factually or objectively. We hope that Ms. Popp is satisfied to know that she will not be receiving any further contact from Eastpoint. Sincerely, Paul F. L[redacted] Paul F. L[redacted], Esq. Director of Compliance
In response to the complaint referenced above, Eastpoint Recovery Group, Inc. (Eastpoint) has forwarded the information requested by Mr. [redacted] The information was sent to him via email and to [redacted] in [redacted] To be clear here, Mr. [redacted] is not a consumer. We have...
been advised that Mr. [redacted] is the new President of the [redacted] in Hills condo association. Eastpoint was contracted to collect on this COMMERCIAL account which has been paid regularly since July of 1986 until Mr. [redacted] took on the responsibilities of President of the association. We have been led to believe that there was some confusion surrounding the correct person and email address to which the materials Mr. [redacted] requested should have been sent. We have rectified the matter and Mr. [redacted] should have already received the documentation at his email address listed on the complaint and should shortly receive the hard copies in the post. We hope that this resolves Mr. [redacted]’s issues with Eastpoint and that he is satisfied to have received the documentation he requested. We apologize for the mistake and thank the Revdex.com for assisting in bringing about this result. Sincerely, [redacted] Chief Compliance Officer
Re: [redacted]
Complaint ID [redacted]
Dear Ms. [redacted]:
Eastpoint Recovery Group, Inc. (Eastpoint) has received the complaint
referenced above. We have designated Ms. [redacted]’s telephone number
as a “Do Not Call” and have taken steps to isolate it so that Eastpoint does
not call it...
again. Eastpoint will not attempt to contact Ms. [redacted] again
regarding this matter.
Eastpoint was servicing a defaulted account that, according to our
records, Ms. [redacted] opened with Synchrony Financial – Care Credit in
May of 2012.
In her complaint and “desired resolution” Ms. [redacted] scolds Eastpoint
with a patently wrong statement regarding the law regulating third party
collections, and further demonstrates an unreasonable, impatient, and
judgmental attitude, quickly condemning Eastpoint for telling her that it had
mailed her correspondence which she alleges “was not the case.”
Eastpoint denies these allegations.
The calls Eastpoint placed “looking for” Ms. [redacted] were made for the
purpose of obtaining location information and all such calls were placed in
accord with the federal Fair Debt Collection Practices Act (FDCPA),
codified at 15 U.S.C. 1692 et al. Ms. [redacted]’s statement:
If you are not sure of contact information you are not permitted to
call relatives, jobs etc.
is simply wrong and uninformed.