Eastridge Animal Hospital

We are attempting to resolve this matter directly with the owner. Enclosed please find a copy the letter we sent to Mr. [redacted] via certified mail and a copy of the check we issued.Please let us know if further action is required on our part to resolve this issue.Regards,ago [redacted], DVM and...

Practice Owner Eastridge Animal Hospital7750 University Ave; Suite A La Mesa, CA 91942Tel: (619) 465-4600 Fax: (619) 465-8810 EASTRIDGEANIMAL HOSPITAL 2 ** *February 21, 2018Dear Mr. [redacted],In regards to your dispute, regarding the fecal included in the kitten package, I apologize for the delayed response but I was out of town at a conference. As my staff explained, the fecal was part of a package that you bought on November 25th, 2017. Generally this is performed during her spay, you are correct, and in this instance the kitten did not have any stool available to be collected at that time. We reminded you that you have until November 25th, 2018, to complete that item and you can even bring in a sample you collect at home to avoid stressing the kitten, but you did not wish to do that. Again, the packages are already discounted pricing so we do not as a rule alter the terms of the package.In this instance, I have made the decision to issue you a refund check in the amount of $20. I do not know where you came up with the amount of $70 as we do not have any fecal offered for that amount as any part of our packages. Additionally, as it seems we are not a good fit for your needs, please let us know where to send your records when you have chosen a new provider.Regards,[redacted], DVM Practice OwnerCc: Revdex.com Office ID [redacted]7750 University Ave; Suite A La Mesa, CA 91942Tel: (619) 465-4600 Fax: (619) 465-8810