Eastside Gardens Inc

I called Eastside Gardens because they advertise snow removal in the winterThey told me to call Chester and that he does the snow removal for themI called Chester and got a message that his voice mail was not set upI hung up and very quickly got a call back from ChesterI asked what the cost was to have my driveway shoveledHe told me $I told him it was a long driveway and explained the whole driveway situation to himHe told me it didn't matter how big or small the job was or how long it takes to do the job his set price was $We set a day and time and he came out and took care of the driveway with a snow plow that had Eastside Gardens written on the sideThere were also a few guys shovelingOn 1/6/I got a bill from Eastside Gardens, Inc for $He had added on an additional $for the snow shoveler'sI called Chester and again no voice mail and then he called me backI told him about the price discrepancy and I reminded him about the $total fee he had

I called 9,1,16, and asked Eastside Gardens for help adjusting my sprinkler system, which I have been doing for years my self, but I now have arthritis in my hands and need helpA man came out 9,7,and turned on the different watering zones and proceeded to tell me everything was wrong with my system, he turned head back and for the and said it goes from there to there, he used a screw driver to make a second sprinkler spray on the asphaltHe did not touch another sprinkler headHe did tell me that I needed to move many sprinkler heads, that I needed new lines, that different heads could not be used on the same lines, and when I asked him for an estimate of what that would cost he said at least men for hours, at $per hour each, plus materialsI responded that that was over $and I had just asked to have my sprinklers adjustedBy this time I was in tears, and told him that I wanted my sprinklers adjusted and did not want to redo the whole systemHe pulled o

We are writing to you in regards to the complaint (Id# ***) we receivedIn this complaint Mrs.*** expresses her frustration in our Repair ChargeI acknowledge her frustration and can't commenton what was actually said as I was not there for either conversationIt seem's there are two sides
of thestory. At this time we are removing her Repair Charge of $from her accountHer balance is zero as oftodayWe would appreciate Mrs *** not to contact our business again for any service. Sincerely,
*** ***
Bookkeeper

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

To whom it may concern:
 
We are responding to ID [redacted] we received. We are going to remove the $39.00 charge form Mrs. [redacted] invoice. 
 
Thank you.
 
Candice F[redacted] for Chester ** C[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]