Eastside People's Market

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the merchant needs to consider refunding the entire amount because there was an error during purchase on their mobile siteI also can't send the items back because the merchant needs to send a return label [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Hi [redacted] placed two orders with us Order Number [redacted] and order [redacted] Order [redacted] was fully refunded and was received in the warehouseWe issued the refund on sep **, At the time we were shipping with FedEx and have proof of all shipping history for each orderAs sent to [redacted] in a previous email, the order [redacted] was never shipped backShe is claiming she sent it back in the same packageWe have no history of the clothes being received into the warehouseWe verified inventory history with the warehouseI have forwarded that email directly to [redacted] , and have also copied and pasted it below At this point to resolve this situationWe can offer her a merchandise credit for order [redacted] for the amount she paid which is $We physically cannot refund because it has been past days in our online system We would just like to resolve this, even though we are taking a loss without having the physical clothes Please see copied email, below [redacted] [redacted] [redacted] [redacted] *** [redacted] *** [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]

Hi, we are willing to refund one dress, she needs to send one back asapThat is what we have been waiting for is the paperwork for her dressYet, reading below she hasn't sent it backPlease send it back and we will refund one dressThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This is the same incompetent response I have been receiving since 2016.I placed order. , not orders The company split it into boxes which shipped together and were received on my end on the same day. There were charges to my credit card with the same date that covered the purchase. The items were of a poor quality (they did not seem like Tahari at all) and everything was sent back in one box. If Tahari has the tracking order for the box - which they do not seem to be able to produce, then they have all the items. Here are the items Tahari has lost vis a vis this order 1. They initially lost the paperwork of the second half of the order which they split into the second box. 2. They lost the tracking order for the second shipment altogether - note. they have produced Fed X showing box shipped to me, but no receipt which shows ANYTHING going back to them. 3. Tahari refunded partially , and stated they would refund the second half of the order - Tahari then gave an email refund of the same amount as the initial refund, having lost their own records that they had already given me that refund in cash.4. When again I insisted on the cash refund for the balance, the company began this nonsense of stating one excuse after another to not provide a refund . (stated reasons were: Tahari does not give cash refunds after days; Tahari has no record of the second half of the order; Tahari has no record of a return of the second half of the order; Tahari has no record of the return of the first half of the order either btw; and now, Tahari shipping department cannot find the merchandise that was returned late Summer 2016.) This has gone on quite long enough. 5. Now Tahari says the company wants to provide a full refund of in credit. This is not solving the problem. They need to give a cash refund to my credit card. Since their merchandise is defective, a credit to buy more defective merchandise is completely unacceptable. A cash refund of is what is required.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company has been obfuscating this issue from the end of August.1. They do not list a day return policy when ordering on line - so that is not accurate. It also takes weeks for the merchandise to be received; therefore this so called policy is deceptive if it exists at all for online purchases. That is the expiration date would go into effect prior to receiving the merchandise.2. The company states the amount is which is not correct - one of the many errors being made by this company.Pyment to Tahari totals - Tahari refused to refund any of that amount. initially.Only after insisting on a refund for the returned order, they did a partial refund of which did not cover half of the returned items.3. I have tried to communicate these errors on numerous occasions - all I get is wrong accounting and refusals to refund the cash, citing a policy that is not shown or stated for online purchases. I want the full cash refund due to me to be placed back on my credit card like a reputable store would do. Tahari has continuously made the same mistakes and even in their statement they "do not see what the issue is".
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, Karen placed an order with us on August *** at 12:22pmWe received the return in SeptemberWe have a day return policy which is listed on our website in the FAQ SectionWhen returned after the business days we issue all customers who miss the deadline a Merchandise
CreditIf you see the email and screen shot attachment you will see that we issued her a merchandise credit for her order total amount. If you also look at the screenshot below, you will see that she was actually, also refunded for her order in full on September **,Which we must have waved our policy for her. We are not sure where any of this confusion came from because we have been in constant communication with herWe issued a merchandise credit, and then took that away and refunded her original form of payment for this order in full on September **,I have also attached the link with our policys listed. ***
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Hi *** *** placed two orders with us. Order Number *** and order ***. Order *** was fully refunded and was received in the warehouseWe issued the refund on sep **, 2016. At the time we were shipping with FedEx and have proof of all shipping history for each orderAs sent to *** in a previous email, the order *** was never shipped backShe is claiming she sent it back in the same packageWe have no history of the clothes being received into the warehouseWe verified inventory history with the warehouseI have forwarded that email directly to ***, and have also copied and pasted it below. At this point to resolve this situationWe can offer her a merchandise credit for order *** for the amount she paid which is $We physically cannot refund because it has been past days in our online system. We would just like to resolve this, even though we are taking a loss without having the physical clothes. Please see copied email, below. *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** * *** *** *** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** *** *** *** *** *** * *** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** *** * ** *** *** *** *** ***
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Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because: the merchant needs to consider refunding the entire amount because there was an error during purchase on their mobile siteI also can't send the items back because the merchant needs to send a return label
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Hi, we are willing to refund one dress, she needs to send one back asapThat is what we have been waiting for is the paperwork for her dressYet, reading below she hasn't sent it backPlease send it back and we will refund one dressThank you