Eastside People's Market

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is the same incompetent response I have been receiving since 2016.I placed 1 order. , not 2 orders   The company split it into 2 boxes which shipped together and were received on my end on the same day.  There were 2 charges to my credit card with the same date that covered the 749.00 purchase.   The items were of a poor quality (they did not seem like Tahari at all) and everything was sent back in one box.   If Tahari has the tracking order for the 1 box - which they do not seem to be able to produce, then they have all the items. Here are the items Tahari has lost vis a vis this order 1.  They initially lost the paperwork of the second half of the order which they split into the second box.  2.  They lost the tracking order for the second shipment altogether - note.  they have produced 1 Fed X showing 1 box shipped to me, but no receipt which shows ANYTHING going back to them.  3.  Tahari refunded partially , and stated they would refund the second half of the order -  Tahari then gave an email refund of the same amount as the initial refund, having lost their own records that they had already given me that refund in cash.4.  When again I insisted on the cash refund for the balance, the company began this nonsense of stating one excuse after another to not provide a refund .  (stated reasons were:  Tahari does not give cash refunds after 14 days;  Tahari has no record of the second half of the order;  Tahari has no record of a return of the second half of the order;  Tahari has no record of the return of the first half of the order either btw; and now, Tahari shipping department cannot find the merchandise that was returned late Summer 2016.)  This has gone on quite long enough. 5.  Now Tahari says the company wants to provide a full refund of 409.37 in credit.   This is not solving the problem.  They need to give a cash refund to my credit card.  Since their merchandise is defective,  a credit to buy more defective merchandise is completely unacceptable.   A cash refund of 409.37 is what is required.   
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi, we are willing to refund one dress, she needs to send one back asap. That is what we have been waiting for is the paperwork for her dress. Yet, reading below she hasn't sent it back. Please send it back and we will refund one dress. Thank you

Hi [redacted] placed two orders with us.  Order Number [redacted] and order [redacted].  Order [redacted] was fully refunded and was received in the warehouse. We issued the refund on sep **, 2016.  At the time we were shipping with FedEx and have proof of all shipping history for each order. As sent to [redacted] in a previous email, the order [redacted] was never shipped back. She is claiming she sent it back in the same package. We have no history of the clothes being received into the warehouse. We verified inventory history with the warehouse. I have forwarded that email directly to [redacted], and have also copied and pasted it below.  At this point to resolve this situation. We can offer her a merchandise credit for order [redacted] for the amount she paid which is $409.37. We physically cannot refund because it has been past 60 days in our online system.  We would just like to resolve this, even though we are taking a loss without having the physical clothes.  Please see copied email, below.  [redacted]   [redacted]   [redacted]   [redacted]
 
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Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: the merchant needs to consider refunding the entire amount because there was an error during purchase on their mobile site. I also can't send the items back because the merchant needs to send a return label.
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
   The company has been obfuscating this issue from the end of August.1.   They do not list a 14 day return policy when ordering on line - so that is not accurate.    It also takes 2 weeks for the merchandise to be received; therefore this so called policy is deceptive if it exists at all for online purchases.   That is the expiration date would go into effect prior to receiving the merchandise.2.   The company states the amount is 342.74 which is not correct - one of the many errors being made by this company.Pyment to Tahari totals 752.11 - Tahari refused to refund any of that amount.   initially.Only after insisting on a refund for the returned order, they did a partial refund of 342.74 which did not cover half of the returned items.3.  I have tried to communicate these errors on numerous occasions - all I get is wrong accounting and refusals to refund the cash, citing a policy that is not shown or stated for online purchases. I want the full cash refund due to me to be placed back on my credit card like a reputable store would do.   Tahari has continuously made the same mistakes and even in their statement they "do not see what the issue is".    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]