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Easy Air and Heat

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Reviews Easy Air and Heat

Easy Air and Heat Reviews (11)

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I WOULD LIKE TO SAY THAT IF YOU ARE LOOKING FOR A COMPANY TO FIX YOUR AIR OR HEAT THIS IS THE COMPANY TO CALL. THEY STAND BEHIND THERE WORK AND WORD . MY FIRST DEALINGS DID NOT GO VERY SMOOTH BUT THEY CARED ENOUGH

TO CALL AND INVESTIGATE AND RESOLVE MY ISSUE AND CAME TO MY HOUSE AND FIXED MY AIR THE VERY NEXT DAY, CUST SERVICE IS #1 WITH THIS COMPANY AND THAT IS WHY I WILL USE THEM AGAIN, THANK YOU EASY AIR AND ALL THE PEOPLE INVOLED

[redacted]. [redacted]

The customer purchased the voucher through [redacted] and the customer will need to go to [redacted] to get his money back. Per [redacted] website. If the customer encounters any issues redeeming your voucher, please contact [redacted] about their...

experience so they can take appropriate action.  The following information is off of [redacted]local.com.  About Our Refund Policy Most unused vouchers are eligible for a refund within 30 days of purchase . If a business closes permanently, we will always refund any unused vouchers. Your refund request will be processed to the original payment method instantly. However, it may take 2-3 business days for it to display on your credit card statement. Easy Air is no Longer in Business. Thank you

We had Dennis from Easy Air come to check our A/C units and to help us make decision about our existing equipment. We have noticed that we are having to run our A/C longer in order to get our house to cool down. We know our 2 units are getting older, but we wanted to get another opinion prior to deciding if we need to purchase new units. Dennis was very professional and especially helpful in making sure we understood what we would need to improve our energy use. We had lots of questions and he was very patient in helping us. He also did a very thorough checking of our units in attic and outside--probably the best service we have ever had. We will be getting estimates from other companies, but Dennis was very thorough, patient and professional. We would recommend Dennis D. and the Easy Air company to anyone who wants a trustworthy company to work with.

The technician arrived as scheduled and performed the required maintenance promptly and efficiently. He made adjustments to the furnace to make it more efficient. He also replaced the filters and adjusted the damper on one vent. We were very pleased with his work.

Buyer be aware.These guys are scammers .Came out to my home took my money and laughed in my face.I had to purchase two air conditioners still hot.I want my money back now.[redacted] customer.

Review: I purchased two $40 vouchers for an air conditioner tune up. these were purchased through amazon local. amazon local is no longer a service of amazon. Easy air will not answer my very detailed messages asking them to arrange a service appointment.Desired Settlement: I would like to have my money refunded or have the service provided

Business

Response:

The customer purchased the voucher through [redacted] and the customer will need to go to [redacted] to get his money back. Per [redacted] website. If the customer encounters any issues redeeming your voucher, please contact [redacted] about their experience so they can take appropriate action. The following information is off of [redacted]local.com. About Our Refund Policy Most unused vouchers are eligible for a refund within 30 days of purchase . If a business closes permanently, we will always refund any unused vouchers. Your refund request will be processed to the original payment method instantly. However, it may take 2-3 business days for it to display on your credit card statement. Easy Air is no Longer in Business. Thank you

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Easy Air & Heat was reliable and honest with my AC unit. I got two other quotes and felt most comfortable with their customer service and workmen were clean and presentable. Felt safe with this company.

We have had an overall bad experience from the initial install of the a/c unit and each time a different tech came out. The initial install of the unit the techs insisted on finishing the install that night which they finished approx 1am. I stated that it was okay for them to return in the morning(they had been working all day on it). They rushed through the job which showed later in our experience. First tech was unable to successfully make the thermostat work, resulting in the lead tech having to come back on Saturday. I asked what the issue was and the lead tech stated that the other tech didn't know what he was doing. When we went to use the heat for the first time that year it did not function properly so another service call and turns out that the unit was over charged with freon from the improper install. The six month check up came due and they sent yet another un experience tech out to change filters and failed to realize that a deflated balloon had been sucked all the way into the unit. They claimed that I didn't need to use filters in the return because there was a static filter on the unit. This was confirmed false by another a/c company and was also noted that the plenum box was too short again a result of the rushed install. They have since fixed the issue but still installed duct lines that were unsupported and will crimp over time. Overall experience with the company has been horrible with no confidence in workmanship. The manager [redacted] has been even worse on customer relations and returning correspondence. I will not recommend this company to anyone.

Dennis and Steven were professional and courteous.

I HIGHLY recommend Easy Air to anyone. One of my ac units was out and I called Easy Air for a 2nd opinion. They came out the very next morning first thing and Dennis checked everything out explaining and showing me exactly what was needed asking if I had any questions at any time. Every time he cam into my home he always wore the protective booties over his shoes. He sat down with me and worked with me getting me the very best possible deal. Easy Air set me up with a payment plan that no other company would help out with. That is extremely important with someone who is on a limited budget. Jaime and Francisco with their crew came the very next morning and installed my new unit professionally and thoroughly. They placed drop cloths throughout my home where they were walking and my home is exactly as it was before they did the installation. This is an incredible business, and I highly recommend it to anyone.

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Description: Air Conditioning Contractors & Systems, Heating Contractors, Heating & Air Conditioning, Duct & Duct Fittings, Air Conditioning Equipment - Room Units, Air Conditioning Repair, Heating Equipment & Systems Cleaning & Repair, Air Conditioning Supplies & Parts, Air conditioning & Heating Contractors - Residential, Heating & Air Conditioning - Filters

Address: 4640 E Mcdowell Rd, Phoenix, Arizona, United States, 85008-4559

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