Hi [redacted] ,I show you spoke with [redacted] via email regarding this order and she is currently refunding you in full as well as providing you with a $gift cardI understand it is not the ideal solution for your holiday presents but hopefully you will be able to use the gift card in the future and allow us the chance to redeem ourselves for the frustration you felt over the holidaysThanks, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This company went beyond making it right and I appreciate their response and hard work to do so.Thank you for fixing the error and getting me my Father's Day gift in time/
Regards,
[redacted]
Hi [redacted],I show you spoke with [redacted] via email regarding this order and she is currently refunding you in full as well as providing you with a $50 gift card. I understand it is not the ideal solution for your holiday presents but hopefully you will be able to use the gift card in the future and...
allow us the chance to redeem ourselves for the frustration you felt over the holidays. Thanks,[redacted]
Hi [redacted], Thank you for reaching out to us. I cannot apologize enough for the mistake that we made with your order! I definitely understand how important your artwork is to you, and that this was a big error on our part sending it to the wrong location. I am also very sorry if anyone was...
insincere and didn't express concern with making this mistake. That is definitely not the way we usually handle things and I will be reviewing the calls and addressing that on my end!As for the order, we did set up a Fed Ex call tag to pick up the canvases however the customer that received them had already thrown them away. The customer no longer has them so no one will be using your canvases. I apologize that we couldn't get them back, but we will definitely make improvements so that this mistake doesn't happen again in the future. Thank you [redacted]
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received my print last week, but would like to note even after receiving it, I continued to get emails from them advising the print would be days late. More over, you can see from the business response, their method of tracking customers specific orders appears to be either non existent or sorely inadequate.
Regards,
[redacted]
Hi there, I cannot apologize enough for the inconvenience with this! And for the delayed response. I'm showing you have already spoken with a couple of managers and they are sorting everything out for you. Our apologies for the delays. Thank you
Greetings Ms. [redacted],So sorry about the confusion on your order!!! I do see a refund was submitted in the amount of $6.11 for you back on 11/30/2016 and I will get you that other $2 refunded back for you, not a problem.Again, sorry you had to go through all this trouble for $2 so please, if you...
want to order from us in the future, please get your canvases in a shopping cart and at that point, give us a call. That way we can check you out and get you the best promotion we have going.Thanks again, and have a good New Year!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
DEAR SIRS: MY ISSUE WITH "EASY CANVAS PRINTS" HAS BEEN RESOLVED, THEREFORE, I WISH TO WITHDRAW MY COMPLAINT AGAINST...
I am so sorry that this happened! I saw that we were able to overnight your canvas to arrive by Father's day! I'm so glad we were able to resolve this for you. Our apologies for the trouble with the order in the beginning, that is very rare that an order wouldn't go through, but our IT team is...
aware and working to ensure that doesn't happen again. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be the only option I have. I cannot prove if the person who received my artwork by mistake truly thrown them away, or kept them to him/herself and lie to Easy Canvas. It is very disheartening not to retrieve my artwork back even if they were not in a good condition because many people are not always that honest. I will definitely be very hesitated to do business with Easy Canvas moving forward.Regards, [redacted]
I have looked over the order and a refund in full was submitted and approved on 12/28/16.Please give this customer our apologies and if he has not received the refund, I would have him contact his financial institution as the refund ($151.66) should have shown in his account already.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi [redacted] ,I show you spoke with [redacted] via email regarding this order and she is currently refunding you in full as well as providing you with a $gift cardI understand it is not the ideal solution for your holiday presents but hopefully you will be able to use the gift card in the future and allow us the chance to redeem ourselves for the frustration you felt over the holidaysThanks, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. This company went beyond making it right and I appreciate their response and hard work to do so.Thank you for fixing the error and getting me my Father's Day gift in time/
Regards,
[redacted]
Hi [redacted],I show you spoke with [redacted] via email regarding this order and she is currently refunding you in full as well as providing you with a $50 gift card. I understand it is not the ideal solution for your holiday presents but hopefully you will be able to use the gift card in the future and...
allow us the chance to redeem ourselves for the frustration you felt over the holidays. Thanks,[redacted]
Hi [redacted], Thank you for reaching out to us. I cannot apologize enough for the mistake that we made with your order! I definitely understand how important your artwork is to you, and that this was a big error on our part sending it to the wrong location. I am also very sorry if anyone was...
insincere and didn't express concern with making this mistake. That is definitely not the way we usually handle things and I will be reviewing the calls and addressing that on my end!As for the order, we did set up a Fed Ex call tag to pick up the canvases however the customer that received them had already thrown them away. The customer no longer has them so no one will be using your canvases. I apologize that we couldn't get them back, but we will definitely make improvements so that this mistake doesn't happen again in the future. Thank you [redacted]
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I received my print last week, but would like to note even after receiving it, I continued to get emails from them advising the print would be days late. More over, you can see from the business response, their method of tracking customers specific orders appears to be either non existent or sorely inadequate.
Regards,
[redacted]
Hi there, I cannot apologize enough for the inconvenience with this! And for the delayed response. I'm showing you have already spoken with a couple of managers and they are sorting everything out for you. Our apologies for the delays. Thank you
Greetings Ms. [redacted],So sorry about the confusion on your order!!! I do see a refund was submitted in the amount of $6.11 for you back on 11/30/2016 and I will get you that other $2 refunded back for you, not a problem.Again, sorry you had to go through all this trouble for $2 so please, if you...
want to order from us in the future, please get your canvases in a shopping cart and at that point, give us a call. That way we can check you out and get you the best promotion we have going.Thanks again, and have a good New Year!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
DEAR SIRS: MY ISSUE WITH "EASY CANVAS PRINTS" HAS BEEN RESOLVED, THEREFORE, I WISH TO WITHDRAW MY COMPLAINT AGAINST...
THEM. THANK YOU, [redacted]
Regards,
[redacted]
I am so sorry that this happened! I saw that we were able to overnight your canvas to arrive by Father's day! I'm so glad we were able to resolve this for you. Our apologies for the trouble with the order in the beginning, that is very rare that an order wouldn't go through, but our IT team is...
aware and working to ensure that doesn't happen again. Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution to be the only option I have. I cannot prove if the person who received my artwork by mistake truly thrown them away, or kept them to him/herself and lie to Easy Canvas. It is very disheartening not to retrieve my artwork back even if they were not in a good condition because many people are not always that honest. I will definitely be very hesitated to do business with Easy Canvas moving forward.Regards, [redacted]
I have looked over the order and a refund in full was submitted and approved on 12/28/16.Please give this customer our apologies and if he has not received the refund, I would have him contact his financial institution as the refund ($151.66) should have shown in his account already.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]