Easy Cash Community Pawn Center Inc

To whom it may concern,
On 9/17/the President of CashCo Mr*** ***
personally called Mr*** ** *** the
customer and offered
to give him a full refund for the cameraMr*** was very happy with the
offerSo he came to the store at around 3pm and he was given his money back
He also told Mr*** that he will be contacting Revdex.com to withdraw his complaint
Thank you,

Dear *** ***,
This
response is regarding Revdex.com complaint ID *** and a
broken/malfunctioning laptop screenLike the consumer stated, after
reviewing surveillance we took full responsibility for the accident and
initially offered to try and fix before
replacing itThere was a few
days delay however; as we were waiting to
hear back from the technician to verify the repair was even possibleWe
informed *** it could and would be done on Friday 08/08/We
paid for the replacement of the screen and *** took his laptop home
the following Monday, on 8/11/2014, and indicated he was satisfied with
the repair
We understand the customer’s frustration because we
initially did not know if it could be repaired or not and take any
customer service issue seriously
Thankfully, the screen replacement was
successful and our customer left happy
_______________________________________________________
All the best,
*** ***

To whom it may concern,
On 9/17/the President of CashCo Mr[redacted]
personally called Mr[redacted] the customer and offered
to give him a full refund for the cameraMr[redacted] was very happy with the
offerSo he came to the store at around 3pm and he was
given his money back
He also told Mr[redacted] that he will be contacting Revdex.com to withdraw his complaint
Thank you,

Dear [redacted],
This
response is regarding Revdex.com complaint ID [redacted] and a
broken/malfunctioning laptop screen. Like the consumer stated, after
reviewing...

surveillance we took full responsibility for the accident and
initially offered to try and fix before
replacing it. There was a few days delay however; as we were waiting to
hear back from the technician to verify the repair was even possible. We
informed [redacted] it could and would be done on Friday 08/08/2014. We
paid for the replacement of the screen and [redacted] took his laptop home
the following Monday, on 8/11/2014, and indicated he was satisfied with
the repair.
We understand the customer’s frustration because we
initially did not know if it could be repaired or not and take any
customer service issue seriously.
Thankfully, the screen replacement was
successful and our customer left happy.
_______________________________________________________
 
All the best,
[redacted]