Easy CGI

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint This one-sentence, inconsiderate response is the same kind of response I got on the phone when I spoke to someone at "corporate." In fact, I am wondering what exactly is the employee set up like in the "corporate" office, because I have yet to speak to anyone with any authorityBoth times I spoke with "corporate" I spoke with a young girl who was putting my on hold while they communicated with someone else in the officeHowever, no one will give me a manager's name or a time in which I can speak with the managerAgain, this is not a professional way to run a business and shows no responsibility or regard to the customersI have over half a bottle of unusable lotion left and have already purchased another overpriced bottle of lotion from the businessA $credit, which is half of the bottle's price would be a nice gestureI am very well aware of the message and intent sent by the condescending, dismissive $credit and short response to my complaint Regards,

We will offer the customer $store credit as a courtesy

[redacted] was not denied services, she did not pay for her services and had an outstanding balance on the account The membership is a continuous membership it does not skip months for non use this is why it is called a membership and not a month [redacted] has used the services, spoken with our corporate office and received emails from our office saying that she had an outstanding balance she needed to clear upShe did not return to the salon because she knew she had a balance to payShe could not cancel the account with an outstanding balance as is stated in the EFT Agreement we already sent to this file [redacted] has continued to use the membership and has now placed the membership on freezeAs a courtesy to the customer if this case is resolved we will give her a store credit of the June charge that cleared for her outstanding balance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] I went in to cancel the account and was told I could not because I had a balanceI had a balance because my old card had expired and I had a new oneThe upgraded was because I wanted the spray tans instead on the bed tanning and I had to pay for the month anyway to cancelI filled out the upgraded provided my card for the bill and also filled out a cancelation formThe girl working at the [redacted] location whol also works at the [redacted] location made the phone call right infront of meDoes the company not record phone calls? Also with regards to the emails I have never once recieved an email from Malibu tanNot even a promo email Regards,

[redacted] did come into our salon and make a purchase for $to sign herself up on a monthly membership and purchase a pair of eye protection and a facial tanning lotion Under our impression once [redacted] ***'s husband saw how much she spent he became upset with her and came into our salon cursing at our employees causing a scene in our lobby and was completly out of controlHe then proceeded to call our corporate office and speak very derogatory to the employee that answered the call [redacted] then contacted us via email stating she didn't know why she was charged this amount and asked us to call her back on her cellI have attached a copy of that emailTaylor from our corporate office then contacted her to discuss the chargesTaylor explained that we keep all files locked up in our corporate office and that is why the employee in the salon could not access them [redacted] proceeded to ask about her purchases and Taylor explained her sign up fees along with the purchase of eye protection and the facial lotion [redacted] stated she though the items were for freeThis was absolutly confusing to us as we sell the products and do not give out the products for freeTaylor said she would contact the employee that made the purchase with her and speak with herTaylor contacted the employee and she said that [redacted] absolutely did want and agree to purchase the items That they discussed the price prior to ringing it upThen [redacted] used her debit card for the purchase and entered her pin on the key pad as her signature on the payment amount screenI have attached the printout from the debit transactionTaylor then contacted [redacted] back and explained to her what the employee said and offered her a store credit for the return of the productThis was a special case for [redacted] to help make her happy as we do not offer returns in our store and have a sign posted in our lobby stating "All Sales are Final" [redacted] agreed to return the lotion but has not come back to the salon as of June 23, 2015.As [redacted] stated in the email I have attached she understands why she was charged the monthly fee as she signed up and did not cancel the accountShe has since canceled the account and there are no more scheduled charges to be drawn on the accountWe have not heard from [redacted] since she said she would bring in the product for a store creditI am sorry [redacted] is still expressing concern fo rthis matter and we are still happy to assist her with the return for store credit, however she has not brought the items back to us