Easy Clean Carwash

Initial Business Response / [redacted] (1000, 6, 2017/10/30) */ I have never spoken to a [redacted] , however, I did look him up after receiving this letterI'm wondering if he is calling the wrong numberThe number that needs to be called is (XXX) XXX-XXXXWhen I looked him up, I did find that he has been charged for months and only washed once in that timeI am more than happy to refund his months which would be 219.89, however the credit card that was on file has expired and I am unable to refund that money, unless he calls meI'm in the office Monday-Friday 8am-4:30pm

Initial Business Response / [redacted] (1000, 5, 2017/12/05) */ We have uploaded a copy of the report showing that he was called, but there was no answerWe have also uploaded pictures of the vehicle entering the car wash with the damages already on the vehicle, and I have uploaded statements from both employees that spoke with Mr***We also have emails letting Mr [redacted] know there was a flash drive with pictures on it showing the previous damage and he never picked the flash drive up from the locationWe initially were going to email him the pictures, however due to the pictures being large they are unable to be sent via email Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/12/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like them to mail the drive with the pi picturesI don't feel comfortable going to the business location Final Business Response / [redacted] (4000, 11, 2017/12/13) */ We are more than happy to mail that flash drive to Mr***I will place the flash drive in the mail today, December 13, Final Consumer Response / [redacted] (4200, 13, 2017/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am checking no because agreeing to send me the flash drive is not a resolutionI am going to wait until the flash drive arrives so I can look at the pictures I will make a decision after I can see the pictures