Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this [redacted] is satisfactory to me Regards, [redacted] ***
In response to Ms***'s concern, I will issue and additional $credit to her account.
Thank you,
*** ***
Inside Sales/Customer Service Manager
Fuels Division
###-###-####
a***@noco.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAlthough *** Did Advise An Estimated Amount Of $I Agree That Based On These Calculations $Does Seem Closer To The Actual AmountHowever, I Do Expect That I Would Not Be Expected To Pay Taxes On The Overcharged Portion Of My OilTherefore I Am Requesting The Taxes For That Portion Which Comes Out To Approx $20.
Regards,
*** ***
I am writing in response to the above case number. Mr. [redacted] was contacted by NOCO on June 23, regarding his account. The call was regarding an outstanding balance resulting from deliveries made in January and March of 2014. On June 23, 2015, after receipt of the...
complaint, Mr. [redacted] was contacted directly by our Residential Credit Manager, Alicia M[redacted]. Miss M[redacted] apologized to Mr. [redacted] for the way his call was handled by one of her staff members. Regardless of the age of the balance, NOCO policy dictates that all customers are to be treated with respect. She assured him that she would address his concerns with Heidi, the employee named in the complaint. She also informed him that NOCO is not exempt from any NYS law. Miss M[redacted] proceeded to make additional payment arrangements with Mr. [redacted] as a courtesy. At this time, Mr. [redacted]s account is still being held at NOCO Energy Corp., and has not been sent a 3rd party collection agency. If you have further questions, please contact me via e-mail at [redacted].com or by telephone at ###-###-####. Thank you. Regards, Alicia L[redacted] Customer Service Manager NOCO Energy Corp.
I am writing in response to the above case number. Ms. [redacted] did contact NOCO regarding her concerns and I would like to apologize for the delay in her receiving credit on her account. According to our records, Ms. [redacted] received 2 deliveries at a price higher than $3.899. They...
were on February 11, 2014, for 222.9 gallons, billed at $4.099, and March 31, 2014 for 222.1 gallons, also billed at $4.099. Prior to that, her deliveries were at or below the agreed upon price. Adjustments to those deliveries were to be made after we spoke in July. The adjustments to those two deliveries result in a credit of $93.22, which was rounded to $95. In order to reach an amount close to $195, all taxes would have to be removed from the deliveries. I am not able to do this because we do not have a tax exemption certificate on file for Ms. [redacted]. At this time, Ms. [redacted]’s account is in good standing and no information has been reported to any credit agency indicating otherwise. We regret that Ms. [redacted] has not been completely satisfied with our service and we will continue to work at improving it. At this time we feel that we have provided sufficient evidence that a credit of $95.00 is what is due, and that amount has been posted to her account. If you have further questions, please contact me via e-mail at [redacted]@noco.com or by telephone at ###-###-####. Thank you. Regards, [redacted] Customer Service Manager NOCO Energy Corp.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this [redacted] is satisfactory to me.
Regards,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this [redacted] is satisfactory to me Regards, [redacted] ***
In response to Ms***'s concern, I will issue and additional $credit to her account.
Thank you,
*** ***
Inside Sales/Customer Service Manager
Fuels Division
###-###-####
a***@noco.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowAlthough *** Did Advise An Estimated Amount Of $I Agree That Based On These Calculations $Does Seem Closer To The Actual AmountHowever, I Do Expect That I Would Not Be Expected To Pay Taxes On The Overcharged Portion Of My OilTherefore I Am Requesting The Taxes For That Portion Which Comes Out To Approx $20.
Regards,
*** ***
I am writing in response to the above case number. Mr. [redacted] was contacted by NOCO on June 23, regarding his account. The call was regarding an outstanding balance resulting from deliveries made in January and March of 2014. On June 23, 2015, after receipt of the...
complaint, Mr. [redacted] was contacted directly by our Residential Credit Manager, Alicia M[redacted]. Miss M[redacted] apologized to Mr. [redacted] for the way his call was handled by one of her staff members. Regardless of the age of the balance, NOCO policy dictates that all customers are to be treated with respect. She assured him that she would address his concerns with Heidi, the employee named in the complaint. She also informed him that NOCO is not exempt from any NYS law. Miss M[redacted] proceeded to make additional payment arrangements with Mr. [redacted] as a courtesy. At this time, Mr. [redacted]s account is still being held at NOCO Energy Corp., and has not been sent a 3rd party collection agency. If you have further questions, please contact me via e-mail at [redacted].com or by telephone at ###-###-####. Thank you. Regards, Alicia L[redacted] Customer Service Manager NOCO Energy Corp.
I am writing in response to the above case number. Ms. [redacted] did contact NOCO regarding her concerns and I would like to apologize for the delay in her receiving credit on her account. According to our records, Ms. [redacted] received 2 deliveries at a price higher than $3.899. They...
were on February 11, 2014, for 222.9 gallons, billed at $4.099, and March 31, 2014 for 222.1 gallons, also billed at $4.099. Prior to that, her deliveries were at or below the agreed upon price. Adjustments to those deliveries were to be made after we spoke in July. The adjustments to those two deliveries result in a credit of $93.22, which was rounded to $95. In order to reach an amount close to $195, all taxes would have to be removed from the deliveries. I am not able to do this because we do not have a tax exemption certificate on file for Ms. [redacted]. At this time, Ms. [redacted]’s account is in good standing and no information has been reported to any credit agency indicating otherwise. We regret that Ms. [redacted] has not been completely satisfied with our service and we will continue to work at improving it. At this time we feel that we have provided sufficient evidence that a credit of $95.00 is what is due, and that amount has been posted to her account. If you have further questions, please contact me via e-mail at [redacted]@noco.com or by telephone at ###-###-####. Thank you. Regards, [redacted] Customer Service Manager NOCO Energy Corp.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this [redacted] is satisfactory to me.
Regards,
[redacted]