Initial Business Response /* (1000, 5, 2015/07/14) */
The state of Missouri is not a title holding stateIn order to comply with the state regulations, CU Community Credit Union does not hold titles on the vehicles that secure our loans
It is our policy to provide a lien release within
days of the loan pay offThe loan paid off on 6/5/On 6/18/we mailed the lien release to Mr***
We apologize for any misunderstanding and lack of service on our partAs such we have applied for or a duplicate title for Mr*** at our expense
Initial Consumer Rebuttal /* (2000, 9, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is incorrect in many waysI am not Mr***, nor Mr***I am Ms*** ***When I first called to inquire about my title, the female that I talked to said the title had been mailed the day prior, so I assume they do keep titles in some instancesThey did not mail the lien release on 6-18-I was in their establishment to close my account that day and I had to ask *** to prepare the lien releaseThey have not applied for a duplicate title for me - they gave me a check for *** to cover the costThe discrepancies in their response confirm that my decision to close my account and no longer do business with them was the right thing to doI consider this case closed
Initial Business Response /* (1000, 5, 2015/07/14) */
The state of Missouri is not a title holding stateIn order to comply with the state regulations, CU Community Credit Union does not hold titles on the vehicles that secure our loans
It is our policy to provide a lien release within
days of the loan pay offThe loan paid off on 6/5/On 6/18/we mailed the lien release to Mr***
We apologize for any misunderstanding and lack of service on our partAs such we have applied for or a duplicate title for Mr*** at our expense
Initial Consumer Rebuttal /* (2000, 9, 2015/07/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The response is incorrect in many waysI am not Mr***, nor Mr***I am Ms*** ***When I first called to inquire about my title, the female that I talked to said the title had been mailed the day prior, so I assume they do keep titles in some instancesThey did not mail the lien release on 6-18-I was in their establishment to close my account that day and I had to ask *** to prepare the lien releaseThey have not applied for a duplicate title for me - they gave me a check for *** to cover the costThe discrepancies in their response confirm that my decision to close my account and no longer do business with them was the right thing to doI consider this case closed