Easy Expunctions

Ms [redacted] we are sorry to hear that you are having financial difficultiesWe have enjoyed working with you and have done our best to provide you exceptional customer service since October when you purchased customized documents from usIn the email we sent you on October 21, outlining your agreed upon interest free payment plan we advised that you can delay or suspend payments at any time and that option has always availableWe understand that changes in financial circumstances can cause customers to delay investing in having their record cleared but when we enter into an agreement with a customer we immediately begin working on their documents and expend significant time, resources, and effort to prepare the documents in a professional mannerWe repeatedly reached out during our document creation process advising you of the status of your documents and the efforts we were taking on your behalfOn December 6, we informed you that your documents had been prepared and that we would provide them to you as soon as you finished making paymentsUnfortunately, we cannot provide individuals with their documents until they have completed paymentWe try to make our payment terms exceedingly fair and transparent, and even tailor them to fit individual's specific circumstances like we did for you, but we do not provide a refund when a customer changes their mind weeks or months after the customer initially requested us to prepare their documentsBecause we value you as a customer and want you to proceed with realizing all the benefits that clearing your record will provide we encourage you to contact your account representative to discuss a steep discount on your purchase we are willing to offer you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI would prefer that another representative contact me in response to the offer of a steep discount, due to the fact that I was really unsatisfied with my representatives responseYou can contact me via email or text with the steep discount offer Regards, [redacted]

Dear [redacted] :I hope that this message reaches you in good healthThis letter is inresponse to [redacted] ***’s response to our company’s response to her complaintfiled with the Revdex.com on 5/11/2016, and assigned an ID of [redacted] [redacted] made a purchase from [redacted] on March 1,in the amount of $for a Nondisclosure package [redacted] ***received the completed documents on April 21, [redacted] claimed thatshe was promised that she would receive her completed documents in 4-weeks,but did not actually receive the documents until weeks laterThis is not true.Easy Expunctions explicitly lists the terms of their guarantees on ourwebsite in a link located directly on the homepage of [redacted] Insummary, we guarantee that the documents sent to customers will be fullyaccurate, have no defects, and are sufficiently prepared to be filed in a court oflawThe following is a link to our full terms of service and money-backguarantee: https:// [redacted] met all of the above listed terms with [redacted] ***,and [redacted] ***’s stated reason for requesting a full refund is clearly not trueand is proven belowFurther, [redacted] failed to timely allege a complaintconcerning her purchase of Nondisclosure documents until after the expiration ofthe 60-day time period allowed for filing a complaint regarding a purchase withEaseyexpunctions.com[redacted] claims falsely that, “This company has not attempted towork with me at all.” The record shows that [redacted] workeddiligently and consistently with Ms [redacted] to resolve this issue and address herconcerns fully[redacted] further claims, “Additionally, the website is deceptive!! Therefund policy is under the link "If we do not clear your record you owe us notmoney"How would I know the refund policy was under this link.” Althoughunbeknownst to Ms***, the link to the refund policy was placed at thislocation at the request of the Revdex.com during the accreditation process[redacted] concludes, “This company has done nothing to clear myrecord, all I received was documents that can be obtained on line for freeI amstill requesting a full refund.” Her claim is [redacted] received customgeneratedlegal documents specific to her case and personal informationThesedocuments also include access to our support staff and a guarantee that theselegal documents will achieve the successful result they are intended for.Although we regret that [redacted] filed a complaint against ourbusiness, we take very serious her allegations and investigated these allegationsfully until it was determined that the proper course of action was to deny Wendy***’s request for a full refund because of the reasons stated above.We hope that [redacted] shall be satisfied with the reasons for ourdecision, and that the Revdex.com may look favorably upon the actions of our companyin responding immediately and fairly to [redacted] ***’s complaint, consistentwith our company’s policies and practices and the values and principles promotedand shared by the Revdex.com.If you have any questions or require further information to substantiateour claims, please advise

Complaint: ***
I am rejecting this response because:
Regards,
*** *** This company has not attempted to work with me at all Additionally, the website is deceptive!! The refund policy is under the link "If we do not clear your record you owe us not money" How would I know the refund policy was under this linkThis company has done nothing to clear my record, all I received was documents that can be obtained on line for free I am still requesting a full refund.

Complaint: ***
I am rejecting this response because:It is disingenuous of *** ***'s response to act surprised by the subject complaintEvery employee at easyexpunctions.com was aware of my complaint including *** ***, easyexpunctions.com “CEO.” The subject complaint was submitted at the suggestion of easyexpunctions.com partner and employee, *** ***, on the very morning of the date the complaint was submitted. I hold firm on my original complaints and maintain affirmation that the issues and grievances are a matter of factIt is ambiguous as to the relationship of Mr*** individual legal practice and easyexpunctions.com, where he acts as a principal and agentThe co-mingling of funds and lack of disclosure on behalf of easyexpunctions.com and *** *** further contribute to the ambiguity of the relationship and services offeredThe prior personal relationship with Mr*** has no relevance to my grievance and complaints. I continue to be dissatisfied with the services of easyexpunctions.com and *** *** as an individual attorney. To date, I have never received a copy of the expunction petition from easyexpunctions.com or *** *** in any mannerThe only copy ever received was directly requested from the *** County court and hand picked up as a hard copyThis petition was ridden with fundamental errors and was prepared negligentlyThe court has asked for significant amendments to the original petitionThe petition was filed by *** *** subsequent to a formal Termination Notice and Demand Letter dated 06/03/A log of text messages, emails, and phone calls is available upon request where the petition was requested from easyexpunctions.com and *** ***I do not release or authorize Mr*** to disclose any confidential information about my self or any legal services provided by easyexpunctions.com or himself individually. I reject the response of easyexpunctions.com until the below demands have been fully delivered: *** *** immediately cease and desist any representation of me. *** *** successfully withdraws as my attorney of record in *** County. A refund of $1,is delivered in full. Mr*** has agreed to meet these demands on the day of the subject complaint to the Revdex.com, however has not delivered said demands to dateUpon completion of the above demands I will cease adverse actions towards easyexpunctions.comeasyexpunctions.com did not meet the outlined terms of service posted on their website. Due to the undisclosed and ambiguous nature of Mr*** attorney relationship with myself as well as the ambiguous relationship between Mr*** individual legal practice and easyexpunctions.com; I am not opposed to rescinding my original complaint agains easyexpunctions.com to the Revdex.comHowever, this is only subject to final completion of all the above demands listed above.Further, rescinding this complaint and requesting non-publication of this complaint from the Revdex.com is in no way to be a reflected as a release of liability or waiver of the claims against *** *** and easyexpunctions.com, individually or severallyUnder all circumstances, I will retain the right to pursue any further legal action, as appropriate and necessary, and maintain my original complaints as a matter of fact wether they were committed by easyexpunction.com or by *** *** individually.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
Regards,
*** *** Additionally, this company did not respond in the time that Revdex.com required, and that no further actions was needed on my part.

I am surprised that *** *** filed this complaint about easyexpunctions.com, because easyexpunctions.com delivered on their services for Mr*** regarding the referenced transactions, like all other transactions concluded with Mr***, and his claims are false.I am the CEO of
easyexpunctions.com, and a licensed attorney in the State of TexasI agreed to offer my services as an attorney separately from the services Mr*** purchased from easyexpunctions.com, and to file the petition for expunction for Mr*** pro-bonoAt the time, Mr*** was a personal friend and the best customer of easyexpunctions.comMr***’s documents were completed, and I filed his expunction with *** County, and secured an agreement from the prosecutor to not oppose the expunction petition filedI communicated the same to Mr*** on several occasions, including at his residence in ***, Texas and over the phone.Mr***’s relationship with easyexpunctions.com ended months ago after he asked me to file his petition for expunction with *** County and I became his attorneyMr*** was aware that his relationship with easyexpunctions.com terminated, and his alleged grievance would be with me personally, and not easyexpunctions.com.Mr*** knows that he received red-carpet treatment from easyexpunctions.com, because Mr*** was a personal friend of the CEOI am not aware of any instance where Mr*** asked for his documents, and was not furnished with the sameAt this time, I am no longer representing Mr***, however I may not disclose any further details without possibly risking a breach of Mr***’s right to confidentialityI am happy to furnish the Revdex.com with any evidence to substantiate these claims with Mr***’s explicit written permission.I have agreed to provide Mr*** with a one-time payment of $1,157.08, despite having delivered on our promises at easyexpunctions.com, and despite Mr***’s complaint not being with our company’s services, contingent upon Mr*** ceasing his adverse actions against easyexpunctions.comAlso, Mr***’s complaint is far past the 60-day? deadline for requesting a refund, according to the Terms of Service clearly listed on our website.Easy Expunctions explicitly lists the terms of their guarantees on our website in a link located directly on the homepage of Easyexpunctions.comIn summary, we guarantee that the documents sent to customers will be fully accurate, have no defects, and are sufficiently prepared to be filed in a court of lawThe terms also make clear that The following is a link to our full terms of? service and money-back guarantee:? https://www.easyexpunctions.com/Disclaimers/SatisfactionGuaranteed.? “If you're not satisfied, simply call us at (***) ***-*** during our business hoursAll requests made under this guarantee must be made within days of purchaseWe will process your request within business days after we have received all of the documents and materials sent by youUnfortunately, we can't refund or credit any money paid to government entities, such as filing fees or taxes, or to other third parties with a role in processing your order unless the filing fees were associated with a filing that was ultimately unsuccessfulWe also cannot refund any money paid by you directly to third parties, such as payments made by you directly to ? attorneys affiliated with our attorney- assisted products.? Similarly, easyexpunctions.com does not guarantee the results or outcomes of the services rendered by our attorney-assisted products? Problems like these are beyond our control and are not covered by this guarantee.”Easyexpunctions.com met all of the above listed terms with *** ***, and *** ***’s stated reason for requesting a full refund is clearly not coveredLess than an hour after this complaint was filed, Mr*** agreed to cease pursuing any further complaints or claims in exchange for the one-time payment of $1,Mr*** also agreed to assist in any efforts to rescind any complaints already made.Knowing this, and knowing that Mr***’s grievance is not actually with easyexpunctions.com, I humbly request that the Revdex.com not disclose Mr***’s alleged complaintIt is inappropriate and unduly burdensome on a new stacompany to suffer damage to our reputation for a grievance that has nothing to do with our businessFurther, in order to protect Mr***’s right to confidentiality, I humbly request that this grievance not be published.Mr*** was a personal friend, and I wish him all the best in everything that he does, and I am sorry that he was upset for whatever reason, however it is not related to easyexpunctions.com and inappropriate to publish.Thank you for your time and considerationWe look forward to continuing to work with the Revdex.com to provide our customers with the best customer experience along with transparency and trustworthiness from everyone at our companyIf you have any questions or require further information to substantiate our claims, please advise

Dear *** ***:I hope that this message reaches you in good healthThis letter is inresponse to a complaint filed by *** *** with the Revdex.comon 5/11/2016, and assigned an ID of ***.*** *** made a purchase from *** on March 1,in the amount of
$for a Nondisclosure package*** ***received the completed documents on April 21, *** *** claimed thatshe was promised that she would receive her completed documents in 4-weeks,but did not actually receive the documents until weeks laterThis is not true.Easy Expunctions explicitly lists the terms of their guarantees on ourwebsite in a link located directly on the homepage of ***Insummary, we guarantee that the documents sent to customers will be fullyaccurate, have no defects, and are sufficiently prepared to be filed in a court oflawThe following is a link to our full terms of service and money-backguarantee: https://*** met all of the above listed terms with *** ***,and *** ***’s stated reason for requesting a full refund is clearly not trueand is proven belowFurther, *** *** failed to timely allege a complaintconcerning her purchase of Nondisclosure documents until after the expiration ofthe 60-day time period allowed for filing a complaint regarding a purchase withEaseyexpunctions.com.Although *** *** failed to provide any supporting documentation tosupport her claim, the e-mail and invoice that *** *** is apparentlyreferencing in her complaint are attached to this letterPlease see the attached emailsent to *** ***’s e-mail address on March 1, along with theattached invoice for her purchaseThis e-mail to *** ***, sent on the sameday as her purchase, clearly states, “Looking ahead, the Expunction Team isexpected to complete your legal documents in 4-weeks.” This 4-weeks timeperiod was an estimated time frame and is clearly not a certain completion date,as she suggests.*** *** then states, “I spoke to Nour with the company and was toldthat there was a backup in the courts so they are not responsible for the delay.”*** *** further notes, “I was advise[d] by Nour that rules of refunds areclearly stated on their website,”.As was correctly stated to *** *** on May 11, 2016, and as isclearly written in the first sentences of the fifth paragraph of the terms of serviceon ***’s 100% Money-Back Guarantee, accessible from thehomepage of ***, “*** is not responsible fordelays that are caused by third parties that *** may rely on todeliver our products and services to individualsFor example, a Court Clerk thatrequires several weeks to locate an archived case record may delay the documentgeneration process or Background ReportCard™ qualification process.”This was exactly the reason *** ***’s documents were delivered aweek after the 4-weeks estimated timeframe for generating our documents.*** ***’s possession of marijuana case is over ten years old and as a resultis not as readily available for review as an offense more recent in time.Further, since the day of her purchase, *** *** did not contact*** until May 11, 2016, and only after ***contacted *** *** first in order to follow up with her and make sure thateverything was ok with her purchase, and that *** *** did not have anyquestions since receiving her preliminary documents on April 21, 2016.*** *** mentions her alleged refusal to sign a disclaimerI am notexactly sure what she is referring to and/or how this statement is relevant to hercomplaintIn fact, *** *** actually accepted the relevant terms of servicefor *** when she made a transaction on March 1, 2016.Further, and despite already providing evidence to prove that*** met all of its obligations to *** *** concerning herMarch 1, purchase, *** ***’s failure to raise her complaint within 60days of her purchase prevents her from successfully furthering her allegedcomplaintAs is clearly written in the first sentences of the sixth paragraph ofthe terms of service on ***’s 100% Money-Back Guarantee,which is accessible from the homepage of ***, “If you're notsatisfied, simply call us at *** *** during our business hoursAllrequests made under this guarantee must be made within days of purchase.”*** *** made her purchase from *** on March 1,2016, and did not allege a complaint or attempt to reach out to*** until after first receiving a call from ***on May 11, 2016, days after making her purchaseIn order for *** ***to have properly filed her complaint, *** *** would have been required toeither call or write *** by April 30, 2016, which is days afterthe date of purchase on March 1, 2016.*** *** failed to make any effort to contact ***after the estimated 4-weeks timeframe expired, or after receiving herdocuments on April 21, 2016, or before the day timeframe to file a complaintexpiredPlease see the attached copy of the historical phone records documenting*** ***’s phone communications with *** since her? purchase on March 1, 2016.As a result, *** *** was contacted again on May 12, andinformed that her complaint and accompanying request for a full refund of herpurchase price was being denied because her complaint that the documents beingdelivered late was not true, and because the 60-day period for filing a complaintexpired before *** *** alleged her complaintAs the company call logsclearly demonstrates, *** ***’s claim that she, “called the number on theinvoice several times; however, the phone goes silent when pressing and arecording to leave a message on the extensions offered to choose.” appears to beand baseless.*** *** also claims, “Nour became argumentative and combativefrom the first words I spoke.” A review of the phone call determined that Nourfollowed company procedure and correctly processed and filed a complaint on*** ***’s behalf with our complaints departmentIt was determined thatNour maintained a consistent level of respect and courtesy throughout the calldespite receiving what could be characterized as racially charged and incendiarystatements from *** ***.Although we regret that *** *** filed a complaint against ourbusiness, we take very serious her allegations and investigated these allegationsfully until it was determined that the proper course of action was to deny Wendy***’s request for a full refund because of the reasons stated above.We hope that *** *** shall be satisfied with the reasons for ourdecision, and that the Revdex.com may look favorably upon the actions of our companyin responding immediately and fairly to *** ***’s complaint, consistentwith our company’s policies and practices and the values and principles promotedand shared by the Revdex.com.If you have any questions or require further information to substantiateour claims, please advise.Sincerely,?

Dear *** ***:I hope that this message reaches you in good healthThis letter is inresponse to *** ***’s response to our company’s response to her complaintfiled with the Revdex.com on 5/11/2016, and assigned an ID of*.*** *** made a purchase from *** on March 1,in the amount of $for a Nondisclosure package*** ***received the completed documents on April 21, *** *** claimed thatshe was promised that she would receive her completed documents in 4-weeks,but did not actually receive the documents until weeks laterThis is not true.Easy Expunctions explicitly lists the terms of their guarantees on ourwebsite in a link located directly on the homepage of ***Insummary, we guarantee that the documents sent to customers will be fullyaccurate, have no defects, and are sufficiently prepared to be filed in a court oflawThe following is a link to our full terms of service and money-backguarantee: https://*** met all of the above listed terms with *** ***,and *** ***’s stated reason for requesting a full refund is clearly not trueand is proven belowFurther, *** *** failed to timely allege a complaintconcerning her purchase of Nondisclosure documents until after the expiration ofthe 60-day time period allowed for filing a complaint regarding a purchase withEaseyexpunctions.com.*** *** claims falsely that, “This company has not attempted towork with me at all.” The record shows that *** workeddiligently and consistently with Ms*** to resolve this issue and address herconcerns fully.*** *** further claims, “Additionally, the website is deceptive!! Therefund policy is under the link "If we do not clear your record you owe us notmoney"How would I know the refund policy was under this link.” Althoughunbeknownst to Ms***, the link to the refund policy was placed at thislocation at the request of the Revdex.com during the accreditation process.2*** *** concludes, “This company has done nothing to clear myrecord, all I received was documents that can be obtained on line for freeI amstill requesting a full refund.” Her claim is false*** *** received customgeneratedlegal documents specific to her case and personal informationThesedocuments also include access to our support staff and a guarantee that theselegal documents will achieve the successful result they are intended for.Although we regret that *** *** filed a complaint against ourbusiness, we take very serious her allegations and investigated these allegationsfully until it was determined that the proper course of action was to deny Wendy***’s request for a full refund because of the reasons stated above.We hope that *** *** shall be satisfied with the reasons for ourdecision, and that the Revdex.com may look favorably upon the actions of our companyin responding immediately and fairly to *** ***’s complaint, consistentwith our company’s policies and practices and the values and principles promotedand shared by the Revdex.com.If you have any questions or require further information to substantiateour claims, please advise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would prefer that another representative contact me in response to the offer of a steep discount, due to the fact that I was really unsatisfied with my representatives responseYou can contact me via email or text with the steep discount offer
Regards,
*** ***

Ms*** we are sorry to hear that you are having financial difficultiesWe have enjoyed working with you and have done our best to provide you exceptional customer service since October when you purchased customized documents from usIn the email we sent you on October 21, outlining your
agreed upon interest free payment plan we advised that you can delay or suspend payments at any time and that option has always availableWe understand that changes in financial circumstances can cause customers to delay investing in having their record cleared but when we enter into an agreement with a customer we immediately begin working on their documents and expend significant time, resources, and effort to prepare the documents in a professional mannerWe repeatedly reached out during our document creation process advising you of the status of your documents and the efforts we were taking on your behalfOn December 6, we informed you that your documents had been prepared and that we would provide them to you as soon as you finished making paymentsUnfortunately, we cannot provide individuals with their documents until they have completed paymentWe try to make our payment terms exceedingly fair and transparent, and even tailor them to fit individual's specific circumstances like we did for you, but we do not provide a refund when a customer changes their mind weeks or months after the customer initially requested us to prepare their documentsBecause we value you as a customer and want you to proceed with realizing all the benefits that clearing your record will provide we encourage you to contact your account representative to discuss a steep discount on your purchase we are willing to offer you