Easy Fit Labs

We received a letter regarding this complain but never received any emails. Below is our response to this erroneous claim:Looks like this consumer has us confused with another company and rather than contacting us to clarify they decided to file a complaint. Here is the response we would
have given them below for clarification:I looked in our order history and we do not have any orders with your name or email address.We get over calls a day from people mistaking us for another company that they ordered fromThere are over companies with their own brand of this extract and often times people look for the company they ordered from by looking in search engines and our website comes up that way when they are looking for another company that is not ours.Also to clarify, we do not engage in any deceiving practices such as "auto billing" or "free trials" that are billed later without the customer's knowledge. Our customers are only charged one time when they place the order for the product and that is it Unless the charge on your statement says you were charged by "Diet Dr" or "Easy Fit Labs" then we were not the company that you ordered the product from In order to find and contact the company that charged you, we suggest you try any of the following:Look at the order confirmation email you received when you placed your order, and look at the website or company it was sent from that appears in the address (not the name but the actual email address).Look on the bottle you were sent to see if there is contact info or a website listed on the labelLook in your computer browser history on the day that you placed the order and the website you ordered from should appear there.If you are still not able to contact the company with these steps then we suggest you contact your bank and report these as unauthorized charges and let them handle it. If we are mistaken and you did indeed order from us, please email us a scanned copy or a screenshot of your bank or credit card statement where it shows you were charged by "Diet Dr" or "Easy Fit Labs" and we will look into it further.Please let me know if there is anything else I can do for you. We are always here to help.Thanks,CaseyEasy Fit Labs [email protected](801) 900-3481www.EasyFitLabs.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]