Easy & George's Auto Repair

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Hethre]
The hotel's response is not surprisingly lacking entire truth and exaggerating beyond all the facts and main point of the issue which is the rude and unproffessional service given by every front desk staff.  The cussing was not even used once during the 1am checkout so the fact they have re-created a new fairy tale and completly taken zero ownership of their less than one star service which matches the ghetto appearance of their property and makes sense why they can hire the desperate uneducated bitter staff they can pay union wages to with the profits they get from fooled tricked customers like me that are taken advantage of and left paying for rooms that are not given to them. I paid for my stay for this room so this hotel response is void and abscent of addressing all that was spoken of. But basic customer service standards are not part of this managers background obviously and is instead replaced with bitter projecting personal issues. But looking at the long list of horrible reviews this hotel slready has on numerous websites and the lack of awards they posses speaks for itself. The hotel response is cute and comical. I appreciate the attempt and I forgive them as they know not what their doing and have to live such miserable lives. Bless their little hearts.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Upon arrival the guest was informed that he needed to leave a credit for a security deposit/ incidentals ($45 per night) which is the hotel's normal check-in policy. If there were no charges or damages to the room the amount held is released upon check-out. The guest was very rude and used foul...

language as he refused to provide his credit card for incidentals as well as payment for the facility fee. The facility fee was noted more than once on the application prior to confirming the booking. [redacted] walked away continuing to us abusive language. The guest returned to the hotel attempting to check-in at 1am. Once again he refused to provide a credit card or cash for the security deposit. It was once again explained to [redacted] that it was necessary in order to be able to check him in. He once again began insulting the staff and other guests around. [redacted] decided not to stay with us and called Hotel Tonight. Hotel Tonight was informed b y the hotel that we would charge the first night only.