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Easy Go Auto

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Easy Go Auto Reviews (1)

Review: On April 19, 2013, my husband was involved in an auto wreck resulting in our vehicle being totaled. The State Trooper on-site called a towing service that was closest to where the wreck occurred. We had never heard of them before and we think they may be fairly new in the business. My husband was unscaved and was up to going to the wrecker service to retrieve belongings from the truck before it was moved to the junk yard. Easy Go Auto presented us with an outageous bill for towing our truck. The dispatched call was $150, a $50 charge was imposed because it was raining, an extra man was sent along with a charge of $25. We paid this bill in protest and made it known to the owner that these charges were outrageous. Our bill should not have been over $75 total for towing, the business was about 10 miles away. We would greatly appreciate if you could intervein here and be able to get a refund to us in the anount of $150.00. We were also charged $60 for 2 days storage before we could have the truck moved. I have the invoice should you need to see it, but don't have a scanner at home to scan, that would have to be on Monday. Thanks so much!Desired Settlement: $150.00 refunded by a cashier's check, or a money order.

Business

Response:

Response:To Start with we are sorry you were not satisfied with our services. Since the complaint is based on our charges of this Job I will explain shortly why they are such. We offer 2 types of Towing services: General Towing which has much lower rates, in addition to State and County Police Rotation Requests. This is when the police call us out and give us less that 30 minutes to arrive and risk our lives in very dangerous situations to clear hazards from the roadway. In this specific instance we where presented with “SEVERAL” hazards (including but not limited to spewing flammable liquids) that we had to deal with in clearing the roadway. This is where the higher charges arise. Our fees for these services are in line with, even slightly less than the other Police Rotation towing company's in our area. And yes if we were towing your vehicle at our convenience from a safe location to another safe location with in 10 miles the fee would have been $75. Again we are sorry you where not satisfied, and We hope you have a great day.

Consumer

Response:

I do not wish to further this complaint. I totally do not agree with the charges as described in my complaint, however, it has been a "great" lesson to know who you can and cannot "trust" in a situation of this nature. Thanks Revdex.com! [redacted]

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Description: AUTO REPAIR & SERVICE, TOWING-AUTOMOTIVE

Address: 6150 Transverse Dr. Ste. 102, Las Vegas, Nevada, United States, 89146

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www.easygoautous.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Easy Go Auto, but after several inspections we’ve come to the conclusion that this domain is no longer active.



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