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Easy Park Fly

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Easy Park Fly Reviews (2)

Review: We went online and made a reservation to park our car at the [redacted] on May 26, 2013. Our reservation number is #[redacted]. When we got there the lot was full. In fact, there were several other cars looking to find spaces to park also. Their website does NOT provide a phone number to contact them for a refund and the customer service form does not work. I did find an email address and contacted them on June 6, 2013 but I did not receive a response. Their website is http://www.easyparkfly.com/Desired Settlement: Request a refund of $16.95.

Business

Response:

[redacted] <[redacted]>

**. [redacted], I was passed along your contact information from [redacted] from the [redacted] on the attached complaint. I work for the parking management company who is in charge of parking at the hotel. I have processed a refund and just need to know what you need from me to close this case completely. I can be reached at [redacted] or via email anytime today.

Regards,

[redacted]Towne Park

Dir. of Reservation Systems

Review: Looking at the Easy Park Fly website it states 24 hour availability so I booked parking and upon printing out my receipt saw that the shuttle is only available from 4AM-12:30AM which does not work with my flights. Within 5 minutes I cancelled the reservation, I also received an e-mail stating that the reservation is cancelled and shows that there should be a refund.

My card was charged instantly but I was not refunded instantly. there is not a phone number to be found anywhere for this company and I did send an e-mail but have not received a response. I would like to know when to expect this refund. I now have to book parking through another company and cannot afford to sit on that money for days.Desired Settlement: Refund my card immediately, it was charged immediately.

Business

Response:

**. [redacted],

I was passed along complaint #[redacted] (**. [redacted]) to research. She states in the complaint she did not receive a refund immediately where as I have attached a screenshot of the bank processing showing her card charged at 5:20:22AM on 9/27/2013 and then refunded at 5:24:33AM on 9/27/2013. Please let me know what else you need to close this invalid complaint.

Regards,

Townepark

EasyParkFly

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Description: Parking Facilities

Address: 1700 Jefferson Davis Highway, Arlington, Virginia, United States, 22202


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