Initial Business Response /* (1000, 5, 2015/09/17) */
On August 24, 2015, [redacted] requested information from us via the web. The website offered 6 free chances to win a bed in our sweepstakes drawing. Every month a new winner is chosen by a law office and accounting firm out east. The winner...
is notified in writing, with signatures required. On September 1st at 10:47am we contacted the [redacted] via phone to offer an in home presentation of our adjustable beds. The [redacted] gave the following information to our marketing representative on the phone; They are married, have Medical Concerns, live off [redacted] in a Brick House, numbers on house. They agreed to the date and time of September 2nd at 2:00pm for the presentation of our bed information.
On September 2nd, Our representative (Mr. [redacted] arrived during the afternoon, introduced himself, and showed his company I.D. Mr. [redacted] reported having a nice visit with the [redacted] He mentioned the [redacted]'s spoke limited English and they were from Jamaica. Mr. [redacted] explained the different models, options, and prices to the [redacted] The [redacted] asked if they won a bed, and Mr. [redacted] said no. Mr. [redacted] called our office to ask if we knew something different and we told him no, the [redacted] had not won the sweepstakes. He also asked if anyone told the [redacted] they had won and we said no. The [redacted]'s decided not to buy a bed at this time. We told them to keep us in mind for the future. Mr. [redacted] gave the [redacted]'s a certificate for a free memory foam pillow as a thank you for their time. We have not spoken with them since and their phone has been disconnected.
No person at Easy Rest told the [redacted] they had won the sweepstakes. The decision regarding selecting contest winners is not ours to make. Nothing could ever be gained by deceiving a customer by misleading them into thinking they had won. And I would immediately fire anyone in our organization if they would tell any customer they had won the contest.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the response from easy rest is a blatant lie,[redacted] did not asked for any information via any web
site about any bed from easy rest.
my wife [redacted] did not visit any website as she was at work ,which can be proven.
theres no way they could link her email address to this scam.
I curlis [redacted] was the one that entered the sweepstakes and did not ask for any visit from any one ,my only intention was to win the bed ,not to buy one.
they were the ones that called me,not the [redacted],meaning my wife and I as they said .
they told me I had won a bed and they needed further information on how to deliver it at 2pm the next day,
thats when they ask if I was married and they needed [redacted] name as we have to be at home at the same time.
this is the first time [redacted] name came in the picture,
there response about us speaking limited english is a lie ,jamaicans speak no other language than english,jamaica is a english colony having the queen as head of state.
trying to make it look like we didnt understand what was being said is just another excuse.
we were not given any certificate for any memory foam pillow,if so let them prove it.
I asked the salesman wheres the bed that we won and he said we didnt win a bed ,he is here to sell us one ,
no one has spoken to us and our has not been disconnected.
I am asking that they provide proof of [redacted] contacting them about any bed or entering into any sweepstares as my wife is a strict cristian woman who doesnt gamble or surf the internet.
this is libel for them to say that ,let them show my wife email address in their system.
and lastly let them get a recording of the telephone conversation they had with [redacted] on sept 1st at 10.47 to clear up all that was said .
Final Business Response /* (4000, 9, 2015/09/28) */
I am sorry if the [redacted]'s misunderstood what our staff said to them. Nobody from my office told them they won a bed. My staff has nothing to gain and everything to lose should they say "you won a bed". They would not get credit for scheduling the appointment. Also, they would be immediately terminated from our employment if they ever said that to a customer. If the [redacted]'s have proof to the contrary, they can supply that to me. All our phone representatives or in person staff introduce themselves with their name. We do not have phone recordings of conversations and we have approximately 5,000-6,000 phone conversations each day from my office.
I am not sure who inquired for the [redacted]'s regarding our products or who signed up for the win-a-bed sweepstakes, the information from the inquiry that was sent to us from the advertising company was "[redacted] XXXXX, XXX-XXX-XXXX". The lead code was: W56, NEL-WR-OGK which means the inquiry originated from the Web. The date was: 08/24/2015. We followed up from that inquiry and scheduled an appointment to send a representative to share the information about our products.
I'm glad the [redacted]'s phone is working again. I tried twice before 09/17/2015 and it did not work. When my staff originally set up the visit, we said "we have a free memory foam pillow for you as a gift for allowing us to share the information with you". The pillow was sent to the address on record on September 18, 2015.
I am confident my Easy Rest staff never told them they won a bed. I wish the [redacted]'s the best that life can offer.
Initial Business Response /* (1000, 5, 2016/03/17) */
Easy Rest makes no claim or offer of a in home trial period. Easy Rest does not or has ever required or charged a customer a refuse fee. [redacted] accepted delivery and signed a delivery receipt acknowledging 100 percent satisfaction per...
order and all sales are final. Easy Rest can be contacted at X-XXX-XXX-XXXX and we are ready to offer any service.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept under that "Easy Rest are ready to offer any service.
Initial Business Response /* (1000, 5, 2016/03/02) */
We recently spoke with Ms. [redacted]. She said she is using her bed, likes it, and has no issues with it. We offered servicing for her bed but she said she did not need any help. We asked her to contact us if she needs any help with her bed in the...
future. There were no other issues expressed.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The questions asked by the company are generic and do not include the true issue and that is she cannot afford the bed. She is going to be filing for bankruptcy do to the high pressure she received at the time of the purchase. This is an elderly woman who has not a clue the financial mess she is in and now itis totally out of control. We need that bed removed and the debt off her record so that she can afford her rent and food.The company needs to own up to what they are allowing their salesmen to do to the elderly population. Please have them call me instead of her as she is not able voice her needs. [redacted] XXX-XXX-XXXX
Hi,The customer stated in her complaint that she acknowledged understanding our warranty which we do stand by. Her mattress does not meet the warrantable standard, so we will not be replacing her mattress. If the mattress does at anytime in the warrantable period have an indentation 3/4" or greater...
we will gladly help her at that time. Please note that our 3/4" warranty is ABOVE industry standard, which is normally 1 1/2". Industry standard is to have the customer measure and show that the product is warrantable. I have attached images from the customer that she sent us which shows the indentations are not warrantable. Thank you,Caleb P[redacted]EASY-REST, Inc.[redacted]
Initial Business Response /* (1000, 5, 2015/09/17) */
On August 24, 2015, [redacted] requested information from us via the web. The website offered 6 free chances to win a bed in our sweepstakes drawing. Every month a new winner is chosen by a law office and accounting firm out east. The winner...
is notified in writing, with signatures required. On September 1st at 10:47am we contacted the [redacted] via phone to offer an in home presentation of our adjustable beds. The [redacted] gave the following information to our marketing representative on the phone; They are married, have Medical Concerns, live off [redacted] in a Brick House, numbers on house. They agreed to the date and time of September 2nd at 2:00pm for the presentation of our bed information.
On September 2nd, Our representative (Mr. [redacted] arrived during the afternoon, introduced himself, and showed his company I.D. Mr. [redacted] reported having a nice visit with the [redacted] He mentioned the [redacted]'s spoke limited English and they were from Jamaica. Mr. [redacted] explained the different models, options, and prices to the [redacted] The [redacted] asked if they won a bed, and Mr. [redacted] said no. Mr. [redacted] called our office to ask if we knew something different and we told him no, the [redacted] had not won the sweepstakes. He also asked if anyone told the [redacted] they had won and we said no. The [redacted]'s decided not to buy a bed at this time. We told them to keep us in mind for the future. Mr. [redacted] gave the [redacted]'s a certificate for a free memory foam pillow as a thank you for their time. We have not spoken with them since and their phone has been disconnected.
No person at Easy Rest told the [redacted] they had won the sweepstakes. The decision regarding selecting contest winners is not ours to make. Nothing could ever be gained by deceiving a customer by misleading them into thinking they had won. And I would immediately fire anyone in our organization if they would tell any customer they had won the contest.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
the response from easy rest is a blatant lie,[redacted] did not asked for any information via any web
site about any bed from easy rest.
my wife [redacted] did not visit any website as she was at work ,which can be proven.
theres no way they could link her email address to this scam.
I curlis [redacted] was the one that entered the sweepstakes and did not ask for any visit from any one ,my only intention was to win the bed ,not to buy one.
they were the ones that called me,not the [redacted],meaning my wife and I as they said .
they told me I had won a bed and they needed further information on how to deliver it at 2pm the next day,
thats when they ask if I was married and they needed [redacted] name as we have to be at home at the same time.
this is the first time [redacted] name came in the picture,
there response about us speaking limited english is a lie ,jamaicans speak no other language than english,jamaica is a english colony having the queen as head of state.
trying to make it look like we didnt understand what was being said is just another excuse.
we were not given any certificate for any memory foam pillow,if so let them prove it.
I asked the salesman wheres the bed that we won and he said we didnt win a bed ,he is here to sell us one ,
no one has spoken to us and our has not been disconnected.
I am asking that they provide proof of [redacted] contacting them about any bed or entering into any sweepstares as my wife is a strict cristian woman who doesnt gamble or surf the internet.
this is libel for them to say that ,let them show my wife email address in their system.
and lastly let them get a recording of the telephone conversation they had with [redacted] on sept 1st at 10.47 to clear up all that was said .
Final Business Response /* (4000, 9, 2015/09/28) */
I am sorry if the [redacted]'s misunderstood what our staff said to them. Nobody from my office told them they won a bed. My staff has nothing to gain and everything to lose should they say "you won a bed". They would not get credit for scheduling the appointment. Also, they would be immediately terminated from our employment if they ever said that to a customer. If the [redacted]'s have proof to the contrary, they can supply that to me. All our phone representatives or in person staff introduce themselves with their name. We do not have phone recordings of conversations and we have approximately 5,000-6,000 phone conversations each day from my office.
I am not sure who inquired for the [redacted]'s regarding our products or who signed up for the win-a-bed sweepstakes, the information from the inquiry that was sent to us from the advertising company was "[redacted] XXXXX, XXX-XXX-XXXX". The lead code was: W56, NEL-WR-OGK which means the inquiry originated from the Web. The date was: 08/24/2015. We followed up from that inquiry and scheduled an appointment to send a representative to share the information about our products.
I'm glad the [redacted]'s phone is working again. I tried twice before 09/17/2015 and it did not work. When my staff originally set up the visit, we said "we have a free memory foam pillow for you as a gift for allowing us to share the information with you". The pillow was sent to the address on record on September 18, 2015.
I am confident my Easy Rest staff never told them they won a bed. I wish the [redacted]'s the best that life can offer.
Initial Business Response /* (1000, 5, 2016/03/17) */
Easy Rest makes no claim or offer of a in home trial period. Easy Rest does not or has ever required or charged a customer a refuse fee. [redacted] accepted delivery and signed a delivery receipt acknowledging 100 percent satisfaction per...
order and all sales are final. Easy Rest can be contacted at X-XXX-XXX-XXXX and we are ready to offer any service.
Initial Consumer Rebuttal /* (2000, 7, 2016/03/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept under that "Easy Rest are ready to offer any service.
Initial Business Response /* (1000, 5, 2016/03/02) */
We recently spoke with Ms. [redacted]. She said she is using her bed, likes it, and has no issues with it. We offered servicing for her bed but she said she did not need any help. We asked her to contact us if she needs any help with her bed in the...
future. There were no other issues expressed.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The questions asked by the company are generic and do not include the true issue and that is she cannot afford the bed. She is going to be filing for bankruptcy do to the high pressure she received at the time of the purchase. This is an elderly woman who has not a clue the financial mess she is in and now itis totally out of control. We need that bed removed and the debt off her record so that she can afford her rent and food.The company needs to own up to what they are allowing their salesmen to do to the elderly population. Please have them call me instead of her as she is not able voice her needs. [redacted] XXX-XXX-XXXX
Company responded in writing to consumer.
Hi,The customer stated in her complaint that she acknowledged understanding our warranty which we do stand by. Her mattress does not meet the warrantable standard, so we will not be replacing her mattress. If the mattress does at anytime in the warrantable period have an indentation 3/4" or greater...
we will gladly help her at that time. Please note that our 3/4" warranty is ABOVE industry standard, which is normally 1 1/2". Industry standard is to have the customer measure and show that the product is warrantable. I have attached images from the customer that she sent us which shows the indentations are not warrantable. Thank you,Caleb P[redacted]EASY-REST, Inc.[redacted]