Easy Soft, Inc

[redacted]/ Before a customer selects "continue to trial", it does state below this button the following: "*Free 30-day trial is available for the desktop version only with a 3 month commitment. If you are an existing client, please contact our Support...

Team here." This simply means there is a 3 month commitment should they go past the 30 day trial. According to our detailed records, they signed up for the trial on 3/17/17 to which the trial ended 4/17/17. On 5/22 the following note in our CRM was recorded - "Sandy called, have not installed or used the software yet, may want to cancel". At this point they did not request cancellation. On 7/5 the following note in our CRM was recorded - "Sandy called to canceled, she indicated they have no need for the software". At this point we cancelled their account, whereby they asked for a refund and [redacted] did remind them of there 3 month commitment. According to our records it wasn't 32 days it was a month after the trial finished that they first communicated with us, but even at that point that did not ask to be cancelled. It was only on the 5th of July that they asked to be cancelled.which was almost 2 months after the trial had expired. If I can be of anymore service please don't hesitate to ask. Kind Regards, Ben V[redacted]