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Easy Travel and Tours

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Easy Travel and Tours Reviews (1)

Review: We are the undersigned [redacted] & [redacted] husband and wife we hereby want to inform Revdex.com a fraudulent case as explained in detail below.

We were supposed to go on our religious trip to Saudi Arabia Makkah & Madina on July 24, 2013 through the agent [redacted] from Easy Travel and Tours. The agent contact phone no is ###-###-#### his e-mail address is [redacted] the website is http://www.easvtravelandtours.com. The agent home address is [redacted] He is the fraud agent who was taking us to the religious trip he had advertised the trip with the attach flyer showing himself as a recognized Travel agent which in the first place was a fraud. He was taking 19 people in the trip so he got big money $2430 a piece I have asked him several times for the address so I can send him letter correspondence he is giving [redacted] unprofessional responses to me. I have checked out the Saudia Arabia recognized agent list on the Saudia Arabia government website who can take on the religious trip as a recognized agent His name is not listed as agent [redacted] is not a recognized agent

He took $5560 for two people (for [redacted] $2410 + for [redacted].S3150) when I ask him to provide me the paid money receipt he said he don’t have one and don’t provide to the customer on my several request he gave me the rough loose receipt from staples and wrote and sign it. We were supposed to go on a trip on July 24th and return on August 9th 2013 which includes Air fare, Hotel stay Ground Transportation and the visa fees. We gave him the passport and money on June 2nd 2013 to give him ample time to get the visa his greed to make more money and get more people made him waited for too long applying for the visa till last moment it seems his intention was not good and clear now it’s been three plus months. The agent was unable to get the religious trip visa and now the agent [redacted] is playing tricks with us saying that the Air ticket and hotel stay was non refundable. The agent is leaving the country for other trip on Sep 30th your response is very critical.

I have done several attempts by calling and talking to him over the phone and meeting him face to face personally. I have demanded and requested several times for the money He always says different stuff threatens us make up stories say us to go to court, I call the Saudi Arabian airlines and they are saying me the ticket change fee is $80 and Saudi Airlines take 3 business days to give the refund. The Saudi Travel agent can’t work with us as it was booked through the agent. The agent [redacted] three weeks ago promised us that he got the refund approval and he will give us back all the money to all 19 people who . were going on the trip. He ignores my phone calls and voicemail and not giving us the money back.

The agent didn’t provide us the copy of the documents for the trips. I have the opportunity to meet other people in the area and came to learn from different people that he is not the agent but he is doing this far several years he take the money and promise a lot but don’t fulfill and keep up his promise. We are tired going back and forth begging for our own money refund which he is not giving it to us and ignoring us.

I hereby humbly and kindly request Better Business Bureato please look into the fraudulent matter performed by a fraud agent who acts like a licensed agent. He doesn’t have any office place and he performs the activity by meeting people here and there. He is not a travel ticket agent either. Please feel free to call me on my cell at [redacted] or e-mail me at [redacted].Thanks for all your help.

Thanks!Desired Settlement: Refund my money $5560 (see Attached document).

Business

Response:

Dear Madam,

se ID [redacted] Thank you to allow me to submit response till Oct. 25, 2013. I am sending you ,Terms and Conditions of Liability,Package acceptance agreement,Final settlement agreemnt and a copy of compensation check. 2000 applicant in the USA and more than 100,000 applicant from all over the world didn't get Umrah Visa in Ramadan this year, Unfortuanately our Umrah group one of them, because Saudi government ( Hajj Ministry) shutdown Umrah Visa Processing System 20 days before the deadline without any notice. To apply an Umrah Visa Saudi embassy needs confirmed return airline ticket, confirmed hotel accommodations in both Holy cities Makkah and Madinah, ground transportation b/w the Holy cities, and Umrah Visa Fee from each applicant and these are all "NON REFUNDABLE". As of today I didn't get any refund from hotels and transportations company in Saudia, and Umrah Visa Fee from Saudi embassy here in Washington DC. I just got airline tickets partial refund from [redacted] Washington DC. but still as a courtesy on Sep. 28, 2013, I settled this matter and compensate all my Umrah Group from my pocket before I took my Hajj Group to Saudia on Sep. 30, 2013. If you need any other information please email us.

[redacted] ,Easy Travel And Tours LLC.8 attachments — Download all attachments View all images Terms and Conditions of

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Description: Travel Clubs, Tours - Operators & Promoters

Address: 6526 Lee Valley Drive #202, Springfield, Virginia, United States, 22150

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