My customer in this case is [redacted] who called to make the ticket purchase for passenger [redacted] [redacted] is a long time customer, even so, I went over the rules and regulations with him as with every customer at time of ticket purchaseHe understands thisProof or itinerary sent to [redacted] attachedNothing was sent directly from Easy Way Travel to [redacted] As per airline rules and regulations, a ticket can be reused within a year of purchase, (with imposed penalty fees), if cancelled before departure dateAccording to [redacted] “ [redacted] ***”This tells me she didn't understand the rulesThere is no extension, there is only a reschedule within the year time frameThe ticket was purchased on (See attached ticket order email)As such reschedule date for both departure and return should be before [redacted] reached out to me on This date is about months past the date to last reuse the ticketI wasn't aware of the ticket expiration date at that time and went ahead to submit a waiver in September for a possible reissue but was denied by British Airways based on the stated rule Joseph O***, CEO Easy Way Travel Inc [redacted] ** [redacted] Tel: ###-###-#### | Fax: ###-###-#### Email: [redacted]
My customer in this case is [redacted] who called to make the ticket purchase for passenger [redacted] [redacted] is a long time customer, even so, I went over the rules and regulations with him as with every customer at time of ticket purchaseHe understands thisProof or itinerary sent to [redacted] attachedNothing was sent directly from Easy Way Travel to [redacted] As per airline rules and regulations, a ticket can be reused within a year of purchase, (with imposed penalty fees), if cancelled before departure dateAccording to [redacted] “ [redacted] ***”This tells me she didn't understand the rulesThere is no extension, there is only a reschedule within the year time frameThe ticket was purchased on (See attached ticket order email)As such reschedule date for both departure and return should be before [redacted] reached out to me on This date is about months past the date to last reuse the ticketI wasn't aware of the ticket expiration date at that time and went ahead to submit a waiver in September for a possible reissue but was denied by British Airways based on the stated rule Joseph O***, CEO Easy Way Travel Inc [redacted] ** [redacted] Tel: ###-###-#### | Fax: ###-###-#### Email: [redacted]