Easyfit Products, Inc

Per the attached complaintwe installed an LG Viatera Island countertop sold through the Home Depot inZanesville, OHIn the home of the complaintantAfter the install, she noticed a blemish in the material andcalled us to adviseOur service tech went to the home and found it to be a material
issue, so we contacted thewarranty deptat LG Hausys, Once we submit warranties, it goes through LG and is out of our hands as to whatis to be doneWe are a fabricator and not the manufacturer of the actual material, so the material is warrantedby LG HausysThe person who was at her home on 10-27-was a representative from LG, not EasyfitProducts.We were just contacted by LG in the past few days to give them a cost on a replacement topThey approved ourcost and were in the process of sending material for us to make a replacement, but if she wants reimbursedinstead, that will need to get approved by the warranty dept at LG Hausys.I have forwarded this to the warranty dept at LG Hausys and we will see what they want to do

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.  They have sent a release for me to sign, which I have done and returned to them.  I am just waiting for them to send their check to me.Regards, [redacted]