EasyKicks

This user created three accounts to take advantage of a promotional code we had giving her half off our subscription serviceWe shipped her first three shipments via FedEx tracking numbers [redacted] , [redacted] and [redacted] All three shipments are confirmed delivered by our carrier but not received by the customer Despite this, we asked [redacted] to place a new orderAfter placing a new order she decided to cancel her subscriptionsWe have provided a refund in full for all three subscription accounts and processed them back to the original form of paymentAll existing shipments have been requested to be returned to our warehouse to avoid any additional hassle

Complaint: ***
I am rejecting this response because: The response indicated a refund was already givenI have not received this refundI will accept the response when I do, however, implying that I took advantage is falseI paid $& received nothing in returnIt is a monthly shoe subscription serviceWhy wouldn't I cancel if it is halfway through the month I paid for and I still don't have shoes? You would think they would have done day shipping on the 2nd order after the first order wasn't received rather than make me wait another weekThere was nothing indicating it was against any rules to create more than one accountI have more than one child so why wouldn't I? They had no intention of refunding me or even responding until after I filed this complaint & wrote a review on FacebookI know this because they rerouted the shoes days ago & only bothered to reply today after my review and complaintI want this published so people know who they are dealing with & don't have to go through the same thingI also had to go through the hassle of changing my card number because there are reviews on Facebook that say they continue to charge you even after you cancelI will accept this after my refund has been received but I won't quit letting people know my experience with this companyThat they took my money for nothing & basically called me a liar, claimed I was taking advantage of them when clearly they are sneaky & it is the other way around
Sincerely,
*** ***

Hi ***, We are truly sorry about your initial experience when ordering from usOur service is new and we can surely learn from your experience and how we process lost or missing shipmentsOur intention was never to take your money without providing a service, it was quite the opposite.There was some confusion on our part in regards to having three separate user accounts, but not because it isn't permittedWe allow users to create multiple accounts and understand that some do so to take advantage of our promotional offersThe refunds for all three accounts have been processed in full and may take between 2-business days to post to your accountThis time frame can vary depending on your own financial institutions policies. I can assure you that your card information is safe and you have no need to worry about being charged in the futureThe user you are referring to in your comment had an isolated issue that we were able to quickly resolve with themPlease know that we take the safety of your personal and financial information very seriously. Again, we are truly sorry about the experience and are committed to making the necessary changes to improve our service going forward

Complaint: ***
I am rejecting this response because: The response indicated a refund was already givenI have not received this refundI will accept the response when I do, however, implying that I took advantage is falseI paid $& received nothing in returnIt is a monthly shoe subscription serviceWhy wouldn't I cancel if it is halfway through the month I paid for and I still don't have shoes? You would think they would have done day shipping on the 2nd order after the first order wasn't received rather than make me wait another weekThere was nothing indicating it was against any rules to create more than one accountI have more than one child so why wouldn't I? They had no intention of refunding me or even responding until after I filed this complaint & wrote a review on FacebookI know this because they rerouted the shoes days ago & only bothered to reply today after my review and complaintI want this published so people know who they are dealing with & don't have to go through the same thingI also had to go through the hassle of changing my card number because there are reviews on Facebook that say they continue to charge you even after you cancelI will accept this after my refund has been received but I won't quit letting people know my experience with this companyThat they took my money for nothing & basically called me a liar, claimed I was taking advantage of them when clearly they are sneaky & it is the other way around
Sincerely,
*** ***

Hi ***,? We are truly sorry about your initial experience? when ordering from usOur service is new and we can surely learn from your experience? and how we process lost or missing shipmentsOur intention was never to take your money without? providing a service, it was quite the opposite.There was some confusion on our part in regards to having three separate? user accounts, but not because it isn't permittedWe allow users to create multiple accounts and understand that some do so to take advantage of our promotional offersThe refunds for all three accounts have been processed in full and may take between 2-business days to post to your accountThis time frame? can vary depending on your own financial institutions policies.? I can assure you that your card information is safe and you have no need to worry about being charged in the futureThe user you are referring? to in your comment had an isolated issue that we were able to quickly resolve with themPlease know that we take the safety? of your personal and financial information? very seriously.? ? Again, we are truly? sorry about the experience? and are committed? to making the necessary? changes to improve our service going forward.?

This user created three accounts to take advantage of a promotional code we had giving her half off our subscription serviceWe shipped her first three shipments via FedEx tracking numbers? ***? ,? ***? and? ***All three shipments are confirmed
delivered by our carrier but not received by the customer? Despite this, we asked *** to place a new orderAfter placing a new order she decided to cancel her subscriptionsWe have provided a refund in full for all three subscription accounts and processed them back to the original form of paymentAll existing shipments have been requested to be returned to our warehouse to avoid any additional hassle.?

This user created three accounts to take advantage of a promotional code we had giving her half off our subscription service. We shipped her first three shipments via FedEx tracking numbers [redacted] , [redacted] and [redacted]. All three shipments are confirmed...

delivered by our carrier but not received by the customer.  Despite this, we asked [redacted] to place a new order. After placing a new order she decided to cancel her subscriptions. We have provided a refund in full for all three subscription accounts and processed them back to the original form of payment. All existing shipments have been requested to be returned to our warehouse to avoid any additional hassle.