EasySeat

When the customer placed his order, he was given a good-faith estimated shipping date of 2/15/for the [redacted] taking place on 3/19/ Due to a delay beyond our control by the ***, we did not receive the tickets until 2/ The tickets shipped the same day via ***, tracking # [redacted] and were delivered on 3/ As explained to the customer when he contacted us, our 100% guarantee relates to delivery in time for the event Since the tickets were delivered nearly days prior to the event, the customer has received his tickets in time for the event and therefore no refund is due The tickets remain the customer's to use as he sees fit

I can only go by what was sent to me in writing in the form of an email order confirmation In their email a delivery date was specified It did not state that it was an estimateThe tickets were a gift and as such I was not able to give the tickets as a gift I made plans to give the tickets based on the email Instead I took the recipient to dinner and apologize on behalf of the vendorPerhaps they should consider their written communication Also when I went to track the order their web site was brokenTheir web site is still broken See attached!!! Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] ***

EasySeat does charge a service fee, however, those fees are outlined, in detail, in teh consumer's shipping cart prior to placing an order Moreover, the customer has the opportunity to review the entire order, including all service fees, and shipping charges before the order is final The customer's contention that a service charge was added after she clicked order is false Our checkout has steps prior to being finalized, and the fees are all clearly listed at each step The customer has contacted us and requested a cancellation, however, per our policy, which, along with the fees, is clearly outlined at the time of purchase, all sales are final and there are no refunds, cancellations, or exchanges Customers must indicate they have reviewed and accept these terms prior to being able to complete any transaction Finally, in the customers request to cancel, she has indicated to us that she is unable to attend the event, not that she had an issue with our service fees In response to this issue, we offered to assist the customer with reselling her tickets via our consignment program This offer remains valid if, in fact, the customer cannot attend the event Since the customer was apprised of the fees prior to purchase and our policy that indicates "all sales are final," there will be no refund on this order

Complaint: [redacted] I am rejecting this response because: I'm only capable of making decisions based on the information provided to me If you had said in your email that the tickets would arrive by 2/I would made arrangements based on that date Unfortunately I didn't record the multiple times I visited your site to check the status but since I work Monday thru Friday most likely I checked on a Sunday Since the date in the email said 2/I'm quite sure I would have checked for delivery that day I did find it unusual that a company would state delivery on a Sunday As I don't know any carrier that delivers on a Sunday, my interpretation was a delivery on or before the documented dateAs mentioned previously why don't you just remove that information from your email confirmation It's confusing and was the root cause of this matter What would you have me believe????? And fix your web site Don't assume people revolve around your schedule.Sincerely, [redacted] ***

We will look into the tracking error on our site, however, we have representatives available days a week to answer questions about orders Per the initial order confirmation, the "in-writing" in which the customer refers to, it indicated "Tickets will be ready for delivery by Feb 15, 2015." Since the 15th is a Sunday, the first business day the tickets would have shipped, assuming they were ready for shipment on the last estimated date, would be 2/16/15, one day prior to the the actual date the tickets were shipped In fact, the customer initially contacted us on 2/to inquire about delivery and request a refund, indicating, as he indicated to you, the tickets were a gift and the birthday had already passed Based on that, even with the good-faith estimate provided at the time of the order, the tickets would not have arrived in time for the specified occasion since he had selected day delivery which would have, at best, arrived on 2/1815, and the customer is seeking to use a late shipment as a means to circumvent our no cancellations policy which he agreed to prior to purchase At the time of purchase, the customer was apprised of the fact that all sales are final, and there are no refunds, cancellations, or exchanges The tickets did ship late, and for that, we can offer a credit of the delivery charge However, the tickets have arrived in substantial time for the event, and as such, no refund will be issued on this order for the tickets

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Purchased tickets on 3/5/via EasySeat to *** *** *** *** *** *** * on Monday March 5, Tickets were originally purchased for Section ** *** ***)Received email confirmation from *** that these tickets were available and I would receive an additional email about picking them upHowever, I never received an email, so I reached out to *** to see the status of said tickets, and was informed that they were no longer available and was "rejected" so I was pretty much backed into taking tickets that were in a HIGHER section that were going for lower price that what I paid forI am aware I could of rejected the offer but I have made plans for months in advance and was not going to reject the offerHowever, I do not feel it is fair or ethically correct that I was told that they claim they reached out to me and made an offer themselves when it was me that who had to make the contactIt also is bothersome to me that there were plenty of

Complaint: ***
I am rejecting this response because: I did have the opportunity to review the order - but did not see the service fee charges
I did not indicate that the service fee was added after I clicked to add tickets to the cartThe service fee caught my eye just
as I clicked "purchase." By then it was too late to stop the transactionI told the company I was not able to attend
I am having a medical issue that will require surgery.
I stand by my original complaint. After I placed the order and could not cancel, I read other complaints on line
regarding the same issue - although I believe they are no longer posted
*** ***

Purchased tickets on 3/5/via EasySeat to *** *** *** *** *** *** * on Monday March 5, Tickets were originally purchased for Section ** *** ***)Received email confirmation from *** that these tickets were available and I would receive an additional email about picking them upHowever, I never received an email, so I reached out to *** to see the status of said tickets, and was informed that they were no longer available and was "rejected" so I was pretty much backed into taking tickets that were in a HIGHER section that were going for lower price that what I paid forI am aware I could of rejected the offer but I have made plans for months in advance and was not going to reject the offerHowever, I do not feel it is fair or ethically correct that I was told that they claim they reached out to me and made an offer themselves when it was me that who had to make the contactIt also is bothersome to me that there were plenty of

Dear Revdex.com,? We have reviewed the order and determined that there is no refund dueThe order was rejected by the holder of the tickets, claiming that they were no longer availableWhile the customer had in fact contacted us, we were unaware that the tickets were unavailable at
that pointWhen we were notified, the customer had contacted us at the same time, and we offered the inventory that was currently available to us, which the customer had acceptedAs the secondary market prices are known to fluctuate, the customer then saw tickets at a cheaper rate, but due to the terms and policies that were agreed to at the time of placing the order, there is no pricing adjustment made after the alternates are accepted.? ? By the customer's own admission, he knows that he could have declined the alternates, but had instead accepted themWe also wanted the customer to attend the event, but by no means wanted to pressure him into accepting alternates that he did not wantHe freely accepted the alternate tickets offered, knowing where they were located.? Because of these reasons, there is no refund due.? Thank you,? Easy Seat Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: [redacted]I am rejecting this response because:
I'm only capable of making decisions based on the information provided to me.  If you had said in your email that the tickets would arrive by 2/27 I would made arrangements based on that date.  Unfortunately I didn't record the multiple times I visited your site to check the status but since I work Monday thru Friday most likely I checked on a Sunday.  Since the date in the email said 2/15 I'm quite sure I would have checked for delivery that day.  I did find it unusual that a company would state delivery on a Sunday.  As I don't know any carrier that delivers on a Sunday, my interpretation was a delivery on or before the documented date.
As mentioned previously why don't you just remove that information from your email confirmation.  It's confusing and was the root cause of this matter.  What would you have me believe?????
And fix your web site.  Don't assume people revolve around your schedule.Sincerely,[redacted]

We will look into the tracking error on our site, however, we have representatives available 6 days a week to answer questions about orders.  Per the initial order confirmation, the "in-writing" in which the customer refers to, it indicated "Tickets will be ready for delivery by Feb 15, 2015."  Since the 15th is a Sunday, the first business day the tickets would have shipped, assuming they were ready for shipment on the last estimated date, would be 2/16/15, one day prior to the the actual date the tickets were shipped.  In fact, the customer initially contacted us on 2/17 to inquire about delivery and request a refund, indicating, as he indicated to you, the tickets were a gift and the birthday had already passed.  Based on that, even with the good-faith estimate provided at the time of the order, the tickets would not have arrived in time for the specified occasion since he had selected 2 day delivery which would have, at best, arrived on 2/1815, and the customer is seeking to use a late shipment as a means to circumvent our no cancellations policy which he agreed to prior to purchase.  At the time of purchase, the customer was apprised of the fact that all sales are final, and there are no refunds, cancellations, or exchanges.  The tickets did ship late, and for that, we can offer a credit of the delivery charge.  However, the tickets have arrived in substantial time for the event, and as such, no refund will be issued on this order for the tickets.

The customer's claim is factually incorrect.  On EasySeat's web site, fees are displayed to the consumer before ever adding the tickets to their shopping cart (see attachment).  After adding tickets to their cart, the fees are again outlined before entering any information whatsoever,...

including the charge for the customer's preferred shipping method.  After entering all of their address and credit card information, the customer has the opportunity to review all fees and information entered before completing his purchase.  Contrary to the customer's claim, the fees are clearly displayed to the consumer at least 3 times prior to the completion of the purchase.  As such, there is no deception, the customer knew the final price, had the option to stop his submission in 3 places, but chose to complete the order anyway.  As such, per our terms and conditions of all sales being final, there is no refund due on this order and the tickets remain his to use.

I can only go by what was sent to me in writing in the form of an email order confirmation.  In their email a delivery date was specified.  It did not state that it was an estimate.
The tickets were a gift and as such I was not able to give the tickets as a gift.  I made plans to give the tickets based on the email.  Instead I took the recipient to dinner and apologize on behalf of the vendor.
Perhaps they should consider their written communication.  Also when I went to track the order their web site was broken.
Their web site is still broken.  See attached!!!
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

EasySeat does charge a service fee, however, those fees are outlined, in detail, in teh consumer's shipping cart prior to placing an order.  Moreover, the customer has the opportunity to review the entire order, including all service fees, and shipping charges before the order is final. ...

The customer's contention that a service charge was added after she clicked order is false.  Our checkout has 2 steps prior to being finalized, and the fees are all clearly listed at each step.
The customer has contacted us and requested a cancellation, however, per our policy, which, along with the fees, is clearly outlined at the time of purchase, all sales are final and there are no refunds, cancellations, or exchanges.  Customers must indicate they have reviewed and accept these terms prior to being able to complete any transaction.
Finally, in the customers request to cancel, she has indicated to us that she is unable to attend the event, not that she had an issue with our service fees.  In response to this issue, we offered to assist the customer with reselling her tickets via our consignment program.  This offer remains valid if, in fact, the customer cannot attend the event.
Since the customer was apprised of the fees prior to purchase and our policy that indicates "all sales are final," there will be no refund on this order.

When the customer placed his order, he was given a good-faith estimated shipping date of 2/15/15 for the [redacted] taking place on 3/19/15.  Due to a delay beyond our control by the [redacted], we did not receive the tickets until 2/18.  The tickets shipped the same day via [redacted], tracking...

#[redacted] and were delivered on 3/19.  As explained to the customer when he contacted us, our 100% guarantee relates to delivery in time for the event.  Since the tickets were delivered nearly 30 days prior to the event, the customer has received his tickets in time for the event and therefore no refund is due.  The tickets remain the customer's to use as he sees fit.

Review: I ordered the concert tickets on line. Once I entered "order", handling fees were added tothe ticket price which were not shown in advance. This made them ridiculously expensive.The system would not let me cancel the order or change it. The extra fees charged were notshown before I placed the order. This is ROBBERY !! I tried to cancel the order immediatelyand was told "No cancellations." Easy Seat should not be allowed to blatantly rob peopleand get away with it. I see from other complaints this has been a problem for a long time.I am hoping the Revdex.com can explain why this type of scam is allowed to continue??[redacted]Desired Settlement: I would like the tickets cancelled

Business

Response:

EasySeat does charge a service fee, however, those fees are outlined, in detail, in teh consumer's shipping cart prior to placing an order. Moreover, the customer has the opportunity to review the entire order, including all service fees, and shipping charges before the order is final. The customer's contention that a service charge was added after she clicked order is false. Our checkout has 2 steps prior to being finalized, and the fees are all clearly listed at each step.

The customer has contacted us and requested a cancellation, however, per our policy, which, along with the fees, is clearly outlined at the time of purchase, all sales are final and there are no refunds, cancellations, or exchanges. Customers must indicate they have reviewed and accept these terms prior to being able to complete any transaction.

Finally, in the customers request to cancel, she has indicated to us that she is unable to attend the event, not that she had an issue with our service fees. In response to this issue, we offered to assist the customer with reselling her tickets via our consignment program. This offer remains valid if, in fact, the customer cannot attend the event.

Since the customer was apprised of the fees prior to purchase and our policy that indicates "all sales are final," there will be no refund on this order.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did have the opportunity to review the order - but did not see the service fee charges.

I did not indicate that the service fee was added after I clicked to add tickets to the cart. The service fee caught my eye just

as I clicked "purchase." By then it was too late to stop the transaction. I told the company I was not able to attend.

I am having a medical issue that will require surgery.

I stand by my original complaint. After I placed the order and could not cancel, I read other complaints on line

regarding the same issue - although I believe they are no longer posted.

Review: I was looking for tickets on Sunday afternoon for the [redacted] on Saturday the 7th, being on several sites to get what was available and the price, I was on the Easy Seat site for the tickets, in order to get the final price, delivery and fees, you had to give all information, credit card included. When I recieved a price of $127.50, I left the site, I did not confirm the the purchase or hit the "Purchase now" tab. about 30 minutes later I recieved an email for the purchase of the $127.50 tickets. They would not cancel or return calls or emails I sent.Desired Settlement: The deceptive way the get you to fill out all fields in order to get the "final" price for tickets must stop, other sites did not ask for credit card info until you confirmed the purchase, witch I did with another site. Should change the way you purchase tickets, refund my $127.50 plus $25 for a stop payment on that transaction.

Business

Response:

The customer's claim is factually incorrect. On EasySeat's web site, fees are displayed to the consumer before ever adding the tickets to their shopping cart (see attachment). After adding tickets to their cart, the fees are again outlined before entering any information whatsoever, including the charge for the customer's preferred shipping method. After entering all of their address and credit card information, the customer has the opportunity to review all fees and information entered before completing his purchase. Contrary to the customer's claim, the fees are clearly displayed to the consumer at least 3 times prior to the completion of the purchase. As such, there is no deception, the customer knew the final price, had the option to stop his submission in 3 places, but chose to complete the order anyway. As such, per our terms and conditions of all sales being final, there is no refund due on this order and the tickets remain his to use.

Review: Order tickets from this vendor web site. Received an email stating a particular delivery date. Their web site has a different delivery policy. Based on information received in the email confirmation I arranged to give the tickets as a birthday present. The tickets didn't arrive so I was not able to give them as a gift. When I called to cancel the order I was told not cancellations or refunds.When I asked to talk to the owner on two different occasions I was told he would not be available.Desired Settlement: Full refund. If I ever receive the tickets I will [redacted] them back at my expense.

Business

Response:

When the customer placed his order, he was given a good-faith estimated shipping date of 2/15/15 for the [redacted] taking place on 3/19/15. Due to a delay beyond our control by the [redacted], we did not receive the tickets until 2/18. The tickets shipped the same day via [redacted], tracking #[redacted] and were delivered on 3/19. As explained to the customer when he contacted us, our 100% guarantee relates to delivery in time for the event. Since the tickets were delivered nearly 30 days prior to the event, the customer has received his tickets in time for the event and therefore no refund is due. The tickets remain the customer's to use as he sees fit.

Consumer

Response:

I can only go by what was sent to me in writing in the form of an email order confirmation. In their email a delivery date was specified. It did not state that it was an estimate.

The tickets were a gift and as such I was not able to give the tickets as a gift. I made plans to give the tickets based on the email. Instead I took the recipient to dinner and apologize on behalf of the vendor.

Perhaps they should consider their written communication. Also when I went to track the order their web site was broken.

Their web site is still broken. See attached!!!

Review: [redacted]I am rejecting this response because:Sincerely,[redacted]