Area was not properly compacted and sank in many areas. I was charged $325 to correct the installation error. Five weeks later the section of the border collapsed again, Easy Turf informed me it was not their fault, and it would be another $325 to correct the poor workmanship.
The salesman and the instalation crew were efficient, knowledgable and professionalI used a cheaper company/estimate years ago and what a difference Easy Turf was! I could not be happier with the results and they helped me submit the rebate from the water companyThey are also giving me four door mat size samples to accent the doors around my front yeard! By the way, they did my front yard and please feel free to drive by and look at it! If I am home I will even talk to you about the whole process! Just ask [redacted] *., my sales rep, for my address! Todd
[redacted] , I have attached the invoices for the transactions that are in dispute S & L Landscape was the customer for both of these transactions The fact that [redacted] used Mr [redacted] 's credit card to pay for them doesn't change that fact [redacted] came to our parking lot sale and presented himself as the customer I do believe that Mr [redacted] accompanied him on one of his two visits to our facility, but it was [redacted] (S & L) who purchased the materials and who was written up on our invoices Please also note the clearly stated "All Sales are Final" on the bottom of the order form as this was a parking lot clearance sale of obsolete merchandise The turf that was purchased normally sold for $per square foot, before the clearance sale [redacted] (and Mr [redacted] ) wanted the cheapest turf we had available and this had been discounted to $per square foot in order to move it out of our warehouse The fact that the turf didn't match, after they purchased it on two separate days, and stated to us that it was for several different areas around the home is not something that we should be held responsible for Despite this fact, we did exchange his turf (though we never got the original turf back) and we did offer assistance to [redacted] when he had trouble getting the install right We did that in the hope of ultimately satisfying Mr [redacted] and to help out our customer, S & L Landscape Unfortunately, that wasn't enough to satisfy Mr, [redacted] and now he is contacting anyone and everyone to try to get even more out of us Also of note is the fact that these parking lot sale transactions occurred in February and March of 2013, over months ago So, to summarize, it was a parking lot clearance sale, the turf selected was discontinued and heavily discounted and was clearly sold as "all sales are final" [redacted] (S & L Landscape) presented himself as the customer and we had no reason to question that The turf was purchased on two different days and we were told that it was for more than one area Despite all of that, we made a good faith effort to rectify the situation, but it wasn't enough We replaced obsolete turf with newer turf at no additional charge and we provided professional assistance to our customer S & L Landscape None of that was enough to satisfy Mr [redacted] , so we moved on well over a year ago We heard nothing from him until recently, when he resumed his efforts to get us to re-install the turf that he never paid us to install Sincerely, [redacted] President EasyTurf
[redacted] , Thanks for taking my call earlier today I am in receipt of complaint from [redacted] [redacted] is not, and has never been, a customer of ours He did get a quotation from us once, but decided to instead engage a handyman (his label, not mine) to do his synthetic turf installation That is the less expensive way to go, but not the wisest The handyman came to one of our parking lot clearance sales in March and purchased heavily discounted, obsolete turf He actually came in at least twice because he did not purchase enough the first time and/or they decided to add additional areas This installer had already been a customer of ours and was operating as an independent contractor and not as an employee of Mr [redacted] Somehow, when he got to installing the backyard, he was left with two pieces of turf that didn’t match That is entirely not our problem, but after being badgered by Mr [redacted] , we agreed, solely in the interest of customer satisfaction, to take back the mismatched turf and to replace it with matching turf This is despite the fact that our parking lot clearance sale invoices clearly state – no refunds, no returns, no exchanges Mr [redacted] then demanded that we come to his house and assist with the reinstallation as his installer was having some difficulty The reality is, and we told him this directly, is that he should not have been installing anyone’s turf on such a steep slope We provided some assistance to the installer and left him to finish the job The second installation did not end well, either and somehow Mr [redacted] believes that we are responsible He never purchased anything from us, he never paid us for an installation, we exchanged his turf despite our policy to the contrary and we provided installation guidance to his handyman Still, we are the problem in Mr [redacted] ’s opinion The reality is that our transaction was 100% with the independent contractor and he had a separate agreement with Mr [redacted] If there is any issue with the product, we would handle that with our customer, the contractor If there is an issue with the installation, that is entirely between Mr [redacted] and the person that he chose to do his installation We had not heard a word from Mr [redacted] since April 2013, when suddenly last month he started calling our parent companies main office in Montreal He apparently thought that he could get them to pressure us to see things his way, as he didn’t try to contact us prior to reaching out to them He called four different people, several times each, including a secretary, before he was finally told to go away and stay away by the CEO of FieldTurf That obviously agitated him enough that he contacted you By the way, his installer wants nothing to do with him any longer That is probably why Mr [redacted] is coming after us instead of going after the handyman for a poor installation We discussed the possibility of doing something just to make him go away, but the handyman was too afraid that Mr [redacted] would just keep demanding more and more of him and of us Several people at EasyTurf, including myself, have spoken directly with Mr [redacted] about the situation No amount of explaining or number of reasonable analogies has dissuaded him from believing that we owe him a free turf installation, when he never bought anything from us He is very pleasant on the phone, but talks in circles and twists the words of whoever he is speaking with All of us have been frustrated by trying to have a reasonable conversation with him Sorry that this email is so long, but this has been going on for over a year and he just doesn’t get it He has stated that he will not let this go and that he has all kinds of time to harass us We, on the other hand, are very busy and do not have time to continually deal with his emails and phone calls I appreciate your assistance in resolving this matter Regards, [redacted] [redacted] | President/CEO EASYTURF | A FieldTurf Company La Mirada Drive | Vista, CA ph: 760-715-| f: 760-888- www.easyturf.com | ***@easyturf.com
Revdex.com: I would like to reject the offer of Arbitration for complaint ID [redacted] I am consulting with an attorney who will be contacting Easy Turf shortly Regards, [redacted]
Very attentive Salesman/design consultant Installed in a very meticulous, precise manner No cutting corners! Feels almost like real grass underfoot yr warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Fact #1, our yard was NOT treated with chemicals, as two of our neighbors yards were, in fact treated (1-times) as previously shown in letter from [redacted] ***, which was attached to previous complaint Fact #2, this process of utilizing Revdex.com is just a way for Easy Turf to stress is out further over the way we were treated, the lies that were told to us (although we did not "call anyone a liar" to their face), and the entire mess of what transpired Fact #3, I provided documents (emails) proving our side of the story, yet Easy Turf merely quotes certain portions of my emails or social media posts which they feel serve them bestThis is not an honest practice Fact #4, we have merely stated our side of the story, as well as provided documents to attach as evidenceOn the other hand, Easy Turf has throughout this Revdex.com process made unnecessary personal judgenents, unethical stabs at my character, and falsely misrepresents facts not in evidence We want a full refund, which we are confident small claims court would provideHowever, we are willing to accept a 50% refund, if, and ONLY if, this matter is resolved, closed, and reimbursed within days of this date Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again this is advertisement I should have been shown the product that has these marks, lines, light fractions, mow lines whatever term you will call them As a company you need to be truthful of the end result The show room, pictures, and samples do not reflect any of these marking I want my turf to reflect what you advertise, if that means changing the turf in a different direction, and reinstalling then that's what needs to be done Regards, [redacted] [redacted]
Dear Revdex.com, We have been in touch with and are partnering with Ms [redacted] The seam and shiny spot have been servicedBefore and after pictures are attachedAlthough, weeds are not covered under EasyTurf's warranty, we have connected Ms [redacted] with a weed treatment contractor EasyTurf will continue to monitor the progressSincerely, [redacted] Customer Care Manager
Great experience working with [redacted] We love our new lawn! His associates worked very hard putting in the new lawn, and did a super job! HAPPY CUSTOMERS!
Was greatly impressed with the presentation given by [redacted] and subsequently ordered EasyTurf Love the look and durable of the lawn My complaint is with [redacted] who charged me $for removal of old lawn, laying of some bricks and leveling the lawn No complaint there But since July I have tried to get [redacted] to submit a receipt for the $and explanation of what was done I need this for my taxes I have emailed [redacted] at least 3-times with no response Also emailed his employer, S [redacted] , with no response We have given out a few of ***s cards to protential buyers I think [redacted] owes me a reply at least explaining why he won't give me a receipt
Upon emailing Easy Turf for a quote the company got back to me in just a matter of minutesThe team that I worked with were friendly and quickI worked with Ron who was professional, personal and answered all of our questionsInstallation was quick and the team was amazingOur backyard looks beautifulI would defiantly recommend Easy Turf to anyone thinking of getting turf in their yard
Thank you for the opportunity to respond to this customer concern We completed an installation at the home of Mrand Mrs [redacted] in April They have a problem with Nutsedge (also known as Nut Grass) in their yard This is a weed that is very common in their neighborhood Their installation looks fantastic, with the exception of this weed growth The appearance of weeds is not covered under the warranty, however, we have offered to pull back their turf to allow them (or a licensed herbicide applicator) to treat the area Several applications are usually required as this is a very persistent, deep rooted weed We would then put the turf back in place, at no charge to them This offer was originally accepted by both Mrand Mrs [redacted] and then rejected in a later email and by certified letter This weed is very treatable with the proper applications of Sedgehammer or similar herbicide Their landscaper has quoted them an exorbitant amount to treat the area, but that is beyond our control The Revdex.com complaint states that we “failed to treat their yard with the proper chemical sprays that we treated their two neighbors yards with” This is untrue We have never treated any yard with chemical sprays prior to installation We are not licensed to do so and we simply don’t do it The complaint also states that we failed to respond to her many calls and emails to EasyTurf employees This is also untrue We keep extensive records of all customer contact and we have been in touch with the [redacted] ’s on many, many occasions, via phone, email and in person We have not told them what they wanted to hear, but we have been responsive The complaint asks us to respond and to treat their Nutsedge and reinstall the turf We have been more than responsive and we have offered to pull back to the turf to allow them (or their designee) to treat the area and to reinstall it afterward They agreed to this and we had it scheduled to happen last week When we called to confirm that we would be there on the agreed upon date, they informed us that they were no longer interested in solving the problem and demanded a full refund We have been back and forth on this with them For some reason they believe that this is an ongoing problem but it is not When properly treated, it will no longer be an issue for them Mrs [redacted] has been more than rude to our employees who have only tried to help remedy the situation She accused us of not installing the proper amount of base rock (someone told her this could be the cause of the Nutsedge) and we came out and proved to them that we had done a proper install She has called several of them “liars” and has trashed us on social media There have been any number of other threats, accusations and misstatements but I will leave it here Despite all of this, our offer to assist in resolving the matter stands We did a fantastic installation for them We did not introduce this weed and are not responsible for it It is a very fixable situation, and we believed that we had all agreed on a solution, only to have them change their minds They informed us that they now plan to build a courtyard in the area
Our experience with Easy Turf was wonderful The crew members were very efficienr, polite and did an exceptional job We love our new yard especially our dog Nellie who now spwnds time outside! [redacted] was very informative and answered all our questions I would highly recommend this company to anyone thanks a million Shirley [redacted]
I was very pleased with the consultant who came to my house and showed me the productRepresentatives from other companies were very curt and rudeThe installation crew were efficient and cleaned up perfectly at the end of the day
I had about three hundred square feet of turf installedHonestly, I was a bit put off that the initial Although the crew did their best, the installation ended up with seams because the warehouse had been so stingy in turf that they gave the crewHowever, after contacting my sales rep, [redacted] , he had the crew come back out with new turf and we ended up with just a single seamMy one caution to any prospective customers would be to nail down (in writing) beforehand how many seams you should expectThanks to [redacted] 's follow up and persistence, I'm quite pleased with end result
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am not sure exactly what the response means They say that they have gone over and above to resolve my complaints and will do no more Then they imply they would proceed with resolving the complaint if I promise to be nicer I'm confused This goes hand in hand with the mixed messages I have received from Mr [redacted] (sp?) He originally informed me that he would only try cleaning my turf and would do nothing else Then when he found out that I had filed a Revdex.com complaint, he called me, upset that I would do such a thing when he was still trying to help me I find it interesting that all of a sudden I am being portrayed as a disagreeable person when it was the company's salesman who swore at me (referring to himself as an AH) and hung up the phone when he was unable to resolve my original complaint for months I admit that I am very frustrated with Easy Turf's poor customer service, and I'm sorry that I telegraphed my displeasure However, I believe that this issue is overstated and it only serves to cloud the issue of poor service and defective merchandise In fact when MrBrian [redacted] came out to look at my turf in December, we talked law enforcement and guns I am also confused about the fact that I paid for the turf at the time of installation and should have noted the problem right away First, I called the salesman the next day when I saw the turf in the sunlight The crew did not finish the job until late in the day Secondly, the point is academic, since the company already admitted the first installation was defective and replaced it Easy Turf's response does not accurately represent the facts The company did not replace the turf twiceIt has only been replaced once However, the service people have had to repeatedly return in order to repair over holes in my sprinkler pipes that were caused by the crew that replaced the turf in October I had a muddy mess that took weeks to fix Photos and show the original turf that was installed The lines were not faint Easy Turf's field representative, Mr [redacted] , told me that the first installation was defective and they would replace itWhen the install crew came out to replace it, they unrolled the new turf in my driveway and found that it too was defective and had the same lines in it It was the crew's decision to call it defective, not mine The crew then called for another roll and installed it The third photo is a representation of what I now have in my yard Mr [redacted] claims they are mow lines However, I have never seen mow lines like that in my life My neighbor's turf has faint lines in it that look like mow lines I would be perfectly happy with that When Mr [redacted] inspected the Turf, he explained that that color variations may have been caused by the manufacturing process In reviewing Easy Turf's ads online, they claim: " The Most Realistic Look and Feel: Easy Turf's monofilament fiber and color blends give it a natural look, unlike any other competitor's turf Our newest Supra and Lush series artificial grass looks exactly like the real thing Your friends, family and neighbors won't be able to tell the difference between your new Easy Turf lawn and an expensive, professionally manicured natural lawn It's so realistic, you'd have to see it to believe it!" All I ask is for the company to provide me with the quality product they represent in their ads and backed up by the warranty card they provided me at the time of purchase Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Easy Turf representative seems to be focusing on the lines that are contained within the light colored band that runs through the middle of my turf I am not concerned about those small lines, and I certainly would not be bothering the company over the small lines What I am trying to point out is the drastic color variation between the 8-foot wide light green band in the middle of the turf next to a much darker section that is closer to the patio I have taken the liberty of sending another photo that better represents my point As depicted in the photo, I have what can best be described as a light colored runway down the center of the turf approximately to feet wide It is an entire section of contrasting color The light lines that you say are are contained within the large section of light color If you will note, on either side of the wide light color are contrasting dark turf, which results in a tremendous contrast of color When we were shopping for a turf company, the Easy Turf salesman provided us with a list of properties that had Easy Turf installedIn every yard, we did not see such a color variation that we currently have in our yard Additionally, there are several yards in our immediate neighborhood that have artificial turf installed There is not one home that has such a problem either I would like to clear up another point When [redacted] visited my home, he told me that the color variation that he saw was a result of a problem with the manufacturing process [redacted] even hinted at providing some sort of rebate rather than replacement for the defective turf He did not try to explain that the problem with our turf was normal I simply do not see how anyone from the company can call this "normal." I suggest that out of fairness, Easy Turf take some steps to provide a remedy Regards, [redacted]
The salesman and the instalation crew were efficient, knowledgable and professionalI used a cheaper company/estimate years ago and what a difference Easy Turf was! I could not be happier with the results and they helped me submit the rebate from the water companyThey are also giving me four door mat size samples to accent the doors around my front yeard! By the way, they did my front yard and please feel free to drive by and look at it! If I am home I will even talk to you about the whole process! Just ask [redacted] *., my sales rep, for my address! Todd
[redacted] , I have attached the invoices for the transactions that are in dispute S & L Landscape was the customer for both of these transactions The fact that [redacted] used Mr [redacted] 's credit card to pay for them doesn't change that fact [redacted] came to our parking lot sale and presented himself as the customer I do believe that Mr [redacted] accompanied him on one of his two visits to our facility, but it was [redacted] (S & L) who purchased the materials and who was written up on our invoices Please also note the clearly stated "All Sales are Final" on the bottom of the order form as this was a parking lot clearance sale of obsolete merchandise The turf that was purchased normally sold for $per square foot, before the clearance sale [redacted] (and Mr [redacted] ) wanted the cheapest turf we had available and this had been discounted to $per square foot in order to move it out of our warehouse The fact that the turf didn't match, after they purchased it on two separate days, and stated to us that it was for several different areas around the home is not something that we should be held responsible for Despite this fact, we did exchange his turf (though we never got the original turf back) and we did offer assistance to [redacted] when he had trouble getting the install right We did that in the hope of ultimately satisfying Mr [redacted] and to help out our customer, S & L Landscape Unfortunately, that wasn't enough to satisfy Mr, [redacted] and now he is contacting anyone and everyone to try to get even more out of us Also of note is the fact that these parking lot sale transactions occurred in February and March of 2013, over months ago So, to summarize, it was a parking lot clearance sale, the turf selected was discontinued and heavily discounted and was clearly sold as "all sales are final" [redacted] (S & L Landscape) presented himself as the customer and we had no reason to question that The turf was purchased on two different days and we were told that it was for more than one area Despite all of that, we made a good faith effort to rectify the situation, but it wasn't enough We replaced obsolete turf with newer turf at no additional charge and we provided professional assistance to our customer S & L Landscape None of that was enough to satisfy Mr [redacted] , so we moved on well over a year ago We heard nothing from him until recently, when he resumed his efforts to get us to re-install the turf that he never paid us to install Sincerely, [redacted] President EasyTurf
[redacted] , Thanks for taking my call earlier today I am in receipt of complaint from [redacted] [redacted] is not, and has never been, a customer of ours He did get a quotation from us once, but decided to instead engage a handyman (his label, not mine) to do his synthetic turf installation That is the less expensive way to go, but not the wisest The handyman came to one of our parking lot clearance sales in March and purchased heavily discounted, obsolete turf He actually came in at least twice because he did not purchase enough the first time and/or they decided to add additional areas This installer had already been a customer of ours and was operating as an independent contractor and not as an employee of Mr [redacted] Somehow, when he got to installing the backyard, he was left with two pieces of turf that didn’t match That is entirely not our problem, but after being badgered by Mr [redacted] , we agreed, solely in the interest of customer satisfaction, to take back the mismatched turf and to replace it with matching turf This is despite the fact that our parking lot clearance sale invoices clearly state – no refunds, no returns, no exchanges Mr [redacted] then demanded that we come to his house and assist with the reinstallation as his installer was having some difficulty The reality is, and we told him this directly, is that he should not have been installing anyone’s turf on such a steep slope We provided some assistance to the installer and left him to finish the job The second installation did not end well, either and somehow Mr [redacted] believes that we are responsible He never purchased anything from us, he never paid us for an installation, we exchanged his turf despite our policy to the contrary and we provided installation guidance to his handyman Still, we are the problem in Mr [redacted] ’s opinion The reality is that our transaction was 100% with the independent contractor and he had a separate agreement with Mr [redacted] If there is any issue with the product, we would handle that with our customer, the contractor If there is an issue with the installation, that is entirely between Mr [redacted] and the person that he chose to do his installation We had not heard a word from Mr [redacted] since April 2013, when suddenly last month he started calling our parent companies main office in Montreal He apparently thought that he could get them to pressure us to see things his way, as he didn’t try to contact us prior to reaching out to them He called four different people, several times each, including a secretary, before he was finally told to go away and stay away by the CEO of FieldTurf That obviously agitated him enough that he contacted you By the way, his installer wants nothing to do with him any longer That is probably why Mr [redacted] is coming after us instead of going after the handyman for a poor installation We discussed the possibility of doing something just to make him go away, but the handyman was too afraid that Mr [redacted] would just keep demanding more and more of him and of us Several people at EasyTurf, including myself, have spoken directly with Mr [redacted] about the situation No amount of explaining or number of reasonable analogies has dissuaded him from believing that we owe him a free turf installation, when he never bought anything from us He is very pleasant on the phone, but talks in circles and twists the words of whoever he is speaking with All of us have been frustrated by trying to have a reasonable conversation with him Sorry that this email is so long, but this has been going on for over a year and he just doesn’t get it He has stated that he will not let this go and that he has all kinds of time to harass us We, on the other hand, are very busy and do not have time to continually deal with his emails and phone calls I appreciate your assistance in resolving this matter Regards, [redacted] [redacted] | President/CEO EASYTURF | A FieldTurf Company La Mirada Drive | Vista, CA ph: 760-715-| f: 760-888- www.easyturf.com | ***@easyturf.com
Revdex.com: I would like to reject the offer of Arbitration for complaint ID [redacted] I am consulting with an attorney who will be contacting Easy Turf shortly Regards, [redacted]
Very attentive Salesman/design consultant Installed in a very meticulous, precise manner No cutting corners! Feels almost like real grass underfoot yr warranty
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Fact #1, our yard was NOT treated with chemicals, as two of our neighbors yards were, in fact treated (1-times) as previously shown in letter from [redacted] ***, which was attached to previous complaint Fact #2, this process of utilizing Revdex.com is just a way for Easy Turf to stress is out further over the way we were treated, the lies that were told to us (although we did not "call anyone a liar" to their face), and the entire mess of what transpired Fact #3, I provided documents (emails) proving our side of the story, yet Easy Turf merely quotes certain portions of my emails or social media posts which they feel serve them bestThis is not an honest practice Fact #4, we have merely stated our side of the story, as well as provided documents to attach as evidenceOn the other hand, Easy Turf has throughout this Revdex.com process made unnecessary personal judgenents, unethical stabs at my character, and falsely misrepresents facts not in evidence We want a full refund, which we are confident small claims court would provideHowever, we are willing to accept a 50% refund, if, and ONLY if, this matter is resolved, closed, and reimbursed within days of this date Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Once again this is advertisement I should have been shown the product that has these marks, lines, light fractions, mow lines whatever term you will call them As a company you need to be truthful of the end result The show room, pictures, and samples do not reflect any of these marking I want my turf to reflect what you advertise, if that means changing the turf in a different direction, and reinstalling then that's what needs to be done Regards, [redacted] [redacted]
Dear Revdex.com, We have been in touch with and are partnering with Ms [redacted] The seam and shiny spot have been servicedBefore and after pictures are attachedAlthough, weeds are not covered under EasyTurf's warranty, we have connected Ms [redacted] with a weed treatment contractor EasyTurf will continue to monitor the progressSincerely, [redacted] Customer Care Manager
Great companyWell managed with top installers
Great experience working with [redacted] We love our new lawn! His associates worked very hard putting in the new lawn, and did a super job! HAPPY CUSTOMERS!
Was greatly impressed with the presentation given by [redacted] and subsequently ordered EasyTurf Love the look and durable of the lawn My complaint is with [redacted] who charged me $for removal of old lawn, laying of some bricks and leveling the lawn No complaint there But since July I have tried to get [redacted] to submit a receipt for the $and explanation of what was done I need this for my taxes I have emailed [redacted] at least 3-times with no response Also emailed his employer, S [redacted] , with no response We have given out a few of ***s cards to protential buyers I think [redacted] owes me a reply at least explaining why he won't give me a receipt
Easy Turf was very easy to work with and did everything thing they said they would do
Upon emailing Easy Turf for a quote the company got back to me in just a matter of minutesThe team that I worked with were friendly and quickI worked with Ron who was professional, personal and answered all of our questionsInstallation was quick and the team was amazingOur backyard looks beautifulI would defiantly recommend Easy Turf to anyone thinking of getting turf in their yard
Thank you for the opportunity to respond to this customer concern We completed an installation at the home of Mrand Mrs [redacted] in April They have a problem with Nutsedge (also known as Nut Grass) in their yard This is a weed that is very common in their neighborhood Their installation looks fantastic, with the exception of this weed growth The appearance of weeds is not covered under the warranty, however, we have offered to pull back their turf to allow them (or a licensed herbicide applicator) to treat the area Several applications are usually required as this is a very persistent, deep rooted weed We would then put the turf back in place, at no charge to them This offer was originally accepted by both Mrand Mrs [redacted] and then rejected in a later email and by certified letter This weed is very treatable with the proper applications of Sedgehammer or similar herbicide Their landscaper has quoted them an exorbitant amount to treat the area, but that is beyond our control The Revdex.com complaint states that we “failed to treat their yard with the proper chemical sprays that we treated their two neighbors yards with” This is untrue We have never treated any yard with chemical sprays prior to installation We are not licensed to do so and we simply don’t do it The complaint also states that we failed to respond to her many calls and emails to EasyTurf employees This is also untrue We keep extensive records of all customer contact and we have been in touch with the [redacted] ’s on many, many occasions, via phone, email and in person We have not told them what they wanted to hear, but we have been responsive The complaint asks us to respond and to treat their Nutsedge and reinstall the turf We have been more than responsive and we have offered to pull back to the turf to allow them (or their designee) to treat the area and to reinstall it afterward They agreed to this and we had it scheduled to happen last week When we called to confirm that we would be there on the agreed upon date, they informed us that they were no longer interested in solving the problem and demanded a full refund We have been back and forth on this with them For some reason they believe that this is an ongoing problem but it is not When properly treated, it will no longer be an issue for them Mrs [redacted] has been more than rude to our employees who have only tried to help remedy the situation She accused us of not installing the proper amount of base rock (someone told her this could be the cause of the Nutsedge) and we came out and proved to them that we had done a proper install She has called several of them “liars” and has trashed us on social media There have been any number of other threats, accusations and misstatements but I will leave it here Despite all of this, our offer to assist in resolving the matter stands We did a fantastic installation for them We did not introduce this weed and are not responsible for it It is a very fixable situation, and we believed that we had all agreed on a solution, only to have them change their minds They informed us that they now plan to build a courtyard in the area
Our experience with Easy Turf was wonderful The crew members were very efficienr, polite and did an exceptional job We love our new yard especially our dog Nellie who now spwnds time outside! [redacted] was very informative and answered all our questions I would highly recommend this company to anyone thanks a million Shirley [redacted]
I was very pleased with the consultant who came to my house and showed me the productRepresentatives from other companies were very curt and rudeThe installation crew were efficient and cleaned up perfectly at the end of the day
I had about three hundred square feet of turf installedHonestly, I was a bit put off that the initial Although the crew did their best, the installation ended up with seams because the warehouse had been so stingy in turf that they gave the crewHowever, after contacting my sales rep, [redacted] , he had the crew come back out with new turf and we ended up with just a single seamMy one caution to any prospective customers would be to nail down (in writing) beforehand how many seams you should expectThanks to [redacted] 's follow up and persistence, I'm quite pleased with end result
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am not sure exactly what the response means They say that they have gone over and above to resolve my complaints and will do no more Then they imply they would proceed with resolving the complaint if I promise to be nicer I'm confused This goes hand in hand with the mixed messages I have received from Mr [redacted] (sp?) He originally informed me that he would only try cleaning my turf and would do nothing else Then when he found out that I had filed a Revdex.com complaint, he called me, upset that I would do such a thing when he was still trying to help me I find it interesting that all of a sudden I am being portrayed as a disagreeable person when it was the company's salesman who swore at me (referring to himself as an AH) and hung up the phone when he was unable to resolve my original complaint for months I admit that I am very frustrated with Easy Turf's poor customer service, and I'm sorry that I telegraphed my displeasure However, I believe that this issue is overstated and it only serves to cloud the issue of poor service and defective merchandise In fact when MrBrian [redacted] came out to look at my turf in December, we talked law enforcement and guns I am also confused about the fact that I paid for the turf at the time of installation and should have noted the problem right away First, I called the salesman the next day when I saw the turf in the sunlight The crew did not finish the job until late in the day Secondly, the point is academic, since the company already admitted the first installation was defective and replaced it Easy Turf's response does not accurately represent the facts The company did not replace the turf twiceIt has only been replaced once However, the service people have had to repeatedly return in order to repair over holes in my sprinkler pipes that were caused by the crew that replaced the turf in October I had a muddy mess that took weeks to fix Photos and show the original turf that was installed The lines were not faint Easy Turf's field representative, Mr [redacted] , told me that the first installation was defective and they would replace itWhen the install crew came out to replace it, they unrolled the new turf in my driveway and found that it too was defective and had the same lines in it It was the crew's decision to call it defective, not mine The crew then called for another roll and installed it The third photo is a representation of what I now have in my yard Mr [redacted] claims they are mow lines However, I have never seen mow lines like that in my life My neighbor's turf has faint lines in it that look like mow lines I would be perfectly happy with that When Mr [redacted] inspected the Turf, he explained that that color variations may have been caused by the manufacturing process In reviewing Easy Turf's ads online, they claim: " The Most Realistic Look and Feel: Easy Turf's monofilament fiber and color blends give it a natural look, unlike any other competitor's turf Our newest Supra and Lush series artificial grass looks exactly like the real thing Your friends, family and neighbors won't be able to tell the difference between your new Easy Turf lawn and an expensive, professionally manicured natural lawn It's so realistic, you'd have to see it to believe it!" All I ask is for the company to provide me with the quality product they represent in their ads and backed up by the warranty card they provided me at the time of purchase Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowI have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The Easy Turf representative seems to be focusing on the lines that are contained within the light colored band that runs through the middle of my turf I am not concerned about those small lines, and I certainly would not be bothering the company over the small lines What I am trying to point out is the drastic color variation between the 8-foot wide light green band in the middle of the turf next to a much darker section that is closer to the patio I have taken the liberty of sending another photo that better represents my point As depicted in the photo, I have what can best be described as a light colored runway down the center of the turf approximately to feet wide It is an entire section of contrasting color The light lines that you say are are contained within the large section of light color If you will note, on either side of the wide light color are contrasting dark turf, which results in a tremendous contrast of color When we were shopping for a turf company, the Easy Turf salesman provided us with a list of properties that had Easy Turf installedIn every yard, we did not see such a color variation that we currently have in our yard Additionally, there are several yards in our immediate neighborhood that have artificial turf installed There is not one home that has such a problem either I would like to clear up another point When [redacted] visited my home, he told me that the color variation that he saw was a result of a problem with the manufacturing process [redacted] even hinted at providing some sort of rebate rather than replacement for the defective turf He did not try to explain that the problem with our turf was normal I simply do not see how anyone from the company can call this "normal." I suggest that out of fairness, Easy Turf take some steps to provide a remedy Regards, [redacted]