The guest was originally offered a gift card, as our management typically does not offer refunds sight unseen. However, since the guest does not live in the area, a refund check is being issued to him this Friday, and the guest should receive it next week. We have contacted the guest to
notify them of the check en route
The item in question (a sausage and cheese omelette) is not on our menu, and thus does not have an explicit priceWe do offer a variety of omelettes, so our restaurant manager tried to accommodate the guest’s request for this special order by substituting ingredients & add-on’s to existing menu
items. Again, because this is not a true menu item, there were inconsistencies in how various locations have attempted to create the special order for the guestTo promote consistency going forward, we are advising our management teams of best practices for creating this particular dish; however, for the most consistent and accurate pricing, we advise guests to order from the menu. We are providing this guest a gift card in appreciation for sharing her feedback. Please contact me directly if any further information is needed
The guest was originally offered a gift card, as our management typically does not offer refunds sight unseen. However, since the guest does not live in the area, a refund check is being issued to him this Friday, and the guest should receive it next week. We have contacted the guest to
notify them of the check en route
The item in question (a sausage and cheese omelette) is not on our menu, and thus does not have an explicit priceWe do offer a variety of omelettes, so our restaurant manager tried to accommodate the guest’s request for this special order by substituting ingredients & add-on’s to existing menu
items. Again, because this is not a true menu item, there were inconsistencies in how various locations have attempted to create the special order for the guestTo promote consistency going forward, we are advising our management teams of best practices for creating this particular dish; however, for the most consistent and accurate pricing, we advise guests to order from the menu. We are providing this guest a gift card in appreciation for sharing her feedback. Please contact me directly if any further information is needed