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Eau Claire Motor

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Eau Claire Motor Reviews (13)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] For starters, my dad and I had both contacted the dealer on 12/20/and they were told about the shaking/ transmission, issues on my way home from the dealer the night of 12/19/And the coolant leak is from the water pump / intake areaWE DID NOT LEAVE ANY SIGNS IN THE VEHICLE, my dad simply stated that we could haveEveryone talked in a well behaved manorMy dad NEVER said that he was going to sue anyone, he simply said that he sued ford motor coand wonI don't know where they are getting the other side from? My dad nor I never talked to this [redacted] guyHowever, the general manager did call my mom on 1/1/the morning we dropped the vehicle off, and wanted to get in touch with meMy mom got ahold of us and I than called the dealer The general manager was rude and raised his voice at me and threatened to have the vehicle towed and put into impound He wanted to talk to ma dad , but I told him that my dad was driving and he will not talk in a cell phoneMy dad did call them on 1/6/after there had been a message on the home phone, and talked to the service techas to what he foundHe said that all he found was a leak at the radiator neck, and tightened the clamp My dad said that he is not stupid, that he has been a mechanic for the past YEARS, and the leak is either the water pump , or crossover tube under the intake Vehicle has a transmission slippage and even the techsaid that and also the general manager said that he noticed tranny slipping, but its nothing to worry about ( he is not a mechanic) as far as the and the The original window sticker said 18995, yet the PHOTO COPY says the original said day mile warranty 0-dedThe PHOTO COPY says as is no warrantyAlso the original never said anything about a manufacturer buy back The PHOTO COPY DOES And on the purchase contract on the top line it says , price FROM WISCONSIN BUYER GUIDEit says 18995, And the PHOTO COPY of the WISBUYER GUIDE says THAT RIGHT THERE IS WRONG Also , why am I putting PHOTO COPY in large ? Its because I di NOT receive any ORIGINAL documents, only PHOTO COPYS I was to get a CARBON COPY NOT PHOTO COPYI will never buy from this place ever again , nor will my family or friendsThey have lost my trust and I am SICK OF THERE LIESThere are so many RED FLAGS here that I got the STSTE involvedCOMPLAINT # SHANNON NIKOLAI Field Investigator, with the DEPTof TRANSPORTATION THANK YOU , [redacted] ( single mother of 2)

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

We invited customer back in and replaced tire for customerCustomer is happy with everything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A few errors were present in the business' response though; I never received any oil change vouchers, which I mentioned in my phone conversation, and they were never subsequently offered. I didn't want them anyway and the business has provided me with a refund on my credit card for the amount of the mail in rebate, which is what I wanted.
Regards,
 
[redacted]

Mrs. Shelby J [redacted] will me meeting with Eau Claire Ford management on Monday Dec 12th to resolve this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
  For starters, my dad and I had both contacted the dealer on 12/20/14 and they were told  about the shaking/ transmission, issues on my way home from the dealer the night of 12/19/14. And the coolant  leak  is from the water pump / intake area. WE DID NOT LEAVE ANY SIGNS IN THE VEHICLE, my dad simply stated that we could have. Everyone talked in a well behaved manor. My dad NEVER said that he was going to sue anyone, he simply said that he sued ford motor co. and won. I don't know where they are getting the other side from?  My dad nor I never talked to this [redacted] guy. However, the general manager did call my mom on 1/1/15 the morning we dropped the vehicle off, and wanted to get in touch with me. My mom got ahold of us and I than called the dealer.  The general manager was rude and raised his voice at me and threatened to have the vehicle towed and put into impound.  He wanted to talk to ma dad , but I told him that my dad was driving and he will not talk in a cell phone. My dad did call them on 1/6/15 after there had been a message on the home phone, and talked to the service tech. as to what he found. He said that all he found was a leak at the radiator neck, and tightened the clamp.  My dad said that he is not stupid, that he has been a mechanic for the past 32 YEARS, and the leak is either the water pump , or crossover tube under the intake . Vehicle has a transmission  slippage and even the tech. said that  and also the general manager said that he noticed tranny slipping, but its nothing to worry about.  ( he is not a mechanic) as far as the 18995 and the 15995 . The original window sticker said 18995, yet the PHOTO COPY says 15995. the original said 30 day 3000 mile warranty 0-0 ded. The PHOTO COPY says as is no warranty. Also the original never said anything  about a manufacturer  buy back The PHOTO COPY DOES.  And on the purchase contract on the top line it says , price FROM WISCONSIN BUYER GUIDE. it says 18995, And the PHOTO COPY  of the WIS. BUYER GUIDE says 15995. THAT RIGHT THERE IS WRONG  Also , why am I putting PHOTO COPY in large ?  Its because I di  NOT receive any  ORIGINAL documents, only PHOTO COPYS.  I was to get a CARBON COPY   NOT PHOTO COPY. I will never buy from this place  ever again , nor will my family or friends. They have lost my trust and I am SICK OF THERE LIES. There are so many RED FLAGS  here that I got the STSTE involved. COMPLAINT # 2015010010  SHANNON NIKOLAI  Field Investigator, with the DEPT. of TRANSPORTATION     THANK YOU , [redacted] ( single mother of 2)

Dear Ms. [redacted],  I am again responding to Ms. [redacted] concerning her purchase. The facts are and have not changed that Ms. [redacted] and her father purchased an as is vehicle. Ms. [redacted] was informed that the vehicle was as is and Eau Claire Ford did not make any statements other than the vehicle is as is. These facts have not been disputed. I am not aware of a different buyers guide for this vehicle. The fact still remains that Ms. [redacted] was informed the vehicle was as is. She signed the buyers guide prior to purchase that the vehicle was as is and was given a copy of all of her paper work. Ms. [redacted] also makes reference to another window sticker of a price $3000 higher. We are a one price store, however that does not change the fact that as a vehicle gets older on our lot we will reduce the price accordingly offering that to all customers. I could see a customer being concerned if they purchased a vehicle and than saw the vehicle advertised for a lower price than they paid.   Eau Claire Ford has had the paper work for this transaction reviewed and it was done correctly. Ms. [redacted] states that two state investigators on 1-22-15 advised her to leave the vehicle and not talk to anyone. Today 1/26/2015 an actual investigator from the sate came and spoke with our service manager she reviewed any repair orders on this vehicle, and verified repairs that we made. She told us that we are compliant and required nothing else from us.                  Thank you,               [redacted]

Ms. [redacted], I am responding to complaint [redacted] concerning the purchase of an as is vehicle from Eau Claire Ford. [redacted] did purchase a 2009 GMC Acadia from Eau Claire. The vehicle had a suggested retail price of $18995 but was listed for our best price...

at $15,995. [redacted]  was told at the time of purchase that this vehicle was as is. She signed the paperwork stating the vehicle is as is. [redacted]'s father called our store and told us about a  coolant leak. All of his communications with our store was inappropriate and not to be repeated. He than brought the vehicle to us and informed us that he was going to sue us, park the vehicle in the front of our store with signs in it and made again inappropriate comments to our employees. I spoke with Ms. [redacted] on the phone and in our conversation reminded her that she purchased the vehicle as is. I agreed to have my service manager take a look at the vehicle in good faith and we took care of the coolant leak at no charge to her. At this time we are done working on the vehicle. We have all of the documentation that is required to inform the customer that they bought a vehicle that is as is. Her copies will also reflect that.                   Thank you,                   [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Shelby [redacted]

I am responding to the complaint we have received #[redacted] from [redacted]. My service manager was aware of the situation with Mr. [redacted]. We thought we had previously resolved this problem by giving Mr. [redacted] two oil changes for compensation for the rebate that he did not receive. My service...

manager called Mr. [redacted] today 12-08-2014 to have a conversation about his complaint. He informed us that he is not interested in the oil changes and we have agreed to refund him the amount of the rebate to his credit card that was used for the tires he purchased from us .  We hope this resolves the issue with Mr. [redacted]. I appreciate your time and if further actions are required please let me know.                                     Sincerely,                                 [redacted]                              General Manager

Review: Car dealership not taking responsibility for vehicle they misrepresented and sold to me. Was having problems as soon I left the lot. Paperwork was not accurate, some info was changed or added after papers were signed. Window disclosure originally said 30 day 3,000 mi warranty and personal use. The disclosure they had me sign (not the original I read earlier in the day) no longer says anything about any warrant and has a title brand of manufacturer buyback. Even the price was changed. The original said $18,995, it now says $15,995. Not all fluid levels were filled at purchase. Vehicle has extensive antifreeze leak, major shaking while driving, transmission seems to slip, service all wheel drive light comes on, engine light for "evep" comes on and coolant light. Miles on contract were not correct (they took the numbers directly from the disclosure instead of what was actually on the odometer-about 1500 miles difference-which would also mean that about 1500 miles were put on the vehicle from the time they filled out the disclosure to the time I bought it 3 DAYS LATER. The only thing that was explained to me at the time of purchase was the remote start. Paperwork was shoved in front of me so quickly it only took about 2 minutes from start to finish, giving me no time to look anything over and leaving me to assume was as it should be. Especially the window sticker that I looked over very closely earlier in the day. (I called them ahead of time to let them know I got the loan and what time I would be back to buy the vehicle) I was also never shown the title so was unaware of the vehicle buyback before I left the dealership after being tricked into buying a vehicle I never would have bought had they been honest with me up front. I do not feel this is not an honest dealership and I do not feel comfortable with them doing any repairs on this vehicle. I do not feel safe in this vehicle with all of these issues, and my safety and the safety of my children are my main concern.Desired Settlement: 100% DEALERSHIP BUY BACKI do not feel safe with this vehicle, and with the dishonesty and deceitfulness of this dealership, I would not feel safe having them do repairs. I would only feel safe having them buy this vehicle back.

Business

Response:

Ms. [redacted], I am responding to complaint [redacted] concerning the purchase of an as is vehicle from Eau Claire Ford. [redacted] did purchase a 2009 GMC Acadia from Eau Claire. The vehicle had a suggested retail price of $18995 but was listed for our best price at $15,995. [redacted] was told at the time of purchase that this vehicle was as is. She signed the paperwork stating the vehicle is as is. [redacted]'s father called our store and told us about a coolant leak. All of his communications with our store was inappropriate and not to be repeated. He than brought the vehicle to us and informed us that he was going to sue us, park the vehicle in the front of our store with signs in it and made again inappropriate comments to our employees. I spoke with Ms. [redacted] on the phone and in our conversation reminded her that she purchased the vehicle as is. I agreed to have my service manager take a look at the vehicle in good faith and we took care of the coolant leak at no charge to her. At this time we are done working on the vehicle. We have all of the documentation that is required to inform the customer that they bought a vehicle that is as is. Her copies will also reflect that. Thank you, [redacted]

Consumer

Response:

Review: On 8/30/2014 I called the service department to take get prices for a set of 4 tires for my vehicle as part of their buy 3 get 1 free tire sale promotion. During that call the price I was quoted for a set of the 4 tires I chose, including all fees, of $510 after the free tire was included and I was informed that a promotion was currently in place for a $60 mail-in rebate on a set of those 4 tires. I verbally made an agreement to purchase those tires with a sales manager at that price, but due to the tires being out of stock they were ordered for my vehicle. I made an appointment for 9/6/2014 to have those tires mounted on my vehicle during the call. I had the tires installed on my vehicle, a process that took more than 3 hours despite the appointment, and received the rebate form at that time. The rebate states the tire purchase must be made between 7/1/2014 and 8/31/2014.

I received a rejection letter to my rebate request on 10/27/2014, after calling the number in the letter I was informed that the date on my order was not within the promotional dates. I was told to have the dealer fax them the part order showing it occurred during the valid dates. I spoke with a service cashier at the service department on 10/29/2014 and they stated that the tires had not been entered into a purchase and were instead part of a standard part order when they were ordered, which is why my invoice only shows 9/6/2014. The service cashier also attempted to resolve the issue with the Ford clearinghouse with similar results. I was never informed of this fact when I ordered the tires, nor was I informed when I had the tires installed and received the rebate form. The service cashier said they would bring the matter up to the Quicklane manager to see if something could be resolved, I have not heard back from him at this time.

I also did receive the "buy 3 get 1 free" promotion that also ended on 8/30/2014 when I had the tires installed, so it appears to be a record keeping issue that prevents the local Ford from providing the required evidence to the national Ford.Desired Settlement: Receive the mail-in rebate earned

Business

Response:

I am responding to the complaint we have received #[redacted] from [redacted]. My service manager was aware of the situation with Mr. [redacted]. We thought we had previously resolved this problem by giving Mr. [redacted] two oil changes for compensation for the rebate that he did not receive. My service manager called Mr. [redacted] today 12-08-2014 to have a conversation about his complaint. He informed us that he is not interested in the oil changes and we have agreed to refund him the amount of the rebate to his credit card that was used for the tires he purchased from us . We hope this resolves the issue with Mr. [redacted]. I appreciate your time and if further actions are required please let me know. Sincerely, [redacted] General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. A few errors were present in the business' response though; I never received any oil change vouchers, which I mentioned in my phone conversation, and they were never subsequently offered. I didn't want them anyway and the business has provided me with a refund on my credit card for the amount of the mail in rebate, which is what I wanted.

Regards,

Review: Took a '15 Ford Edge for a test drive & the rear passenger tire pressure sensor indicated a 10# difference from all the other tires. The salesperson said he assumed it was from the cold temperatures. Two days later, I went and purchased the SUV, and the salesperson had the same tire aired up before I left the dealership. Two days later, the sensor again indicated another 10# air loss in the same tire. Called the salesperson at the dealership and told him about the issue; he said to bring it in if it keeps continuing, and when it is convenient for me, as I live an hour and 40 mins. away. I continued to have issues with the same rear passenger tire; so I decided to make the trip to the dealership and have the issue resolved. The salesperson brought the SUV back to the service dept. where they found a nail in the tire. Two hours later, they were still unable to prevent the air from leaking with a patch and plug. They told me we had to purchase a new tire at our expense of $[redacted] In my opinion, the tire problem should have been solved before I purchased the vehicle. They made it sound like it was my fault; when they were well aware of the tire problem on the test drive and the nail was the only leak they could find. Even though the other 3 tires did not lose any pressure, he still blamed me for picking up the nail in the same tire. The dealership was under renovation with contractors everywhere on the lot hauling out debris from the demolition. They informed us it was our responsibility to purchase a new tire. I believe the salesperson, Dale Hable, was extremely dishonest and should have honored the tire replacement.Desired Settlement: I was told the tire was unrepairable. I would like the tire replaced at the dealership expense.

Business

Response:

We invited customer back in and replaced tire for customer. Customer is happy with everything.

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Description: Auto Dealers - New Cars

Address: 2909 Lorch Ave, Eau Claire, Wisconsin, United States, 54701-7726

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Fax:

+1 (715) 834-0157

Web:

www.eauclaireford.com

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