Eavers Tire

Review: On 12/19/13 Eavers replaced our tires and 08/06/14 we had to buy new ones because those tires that had almost no tread on the outer edges and the car aquaplaned on the interstate. We were very fortunate not to have caused an accident. The older tires they removed are still on our van and show no wear on the outer edges - the new tires on the car also are without wear. [redacted] explained that the wear was probably due to installation but refunded $120. The cost of the tires was $276.78.Desired Settlement: I want Eavers to refund the outstanding $156.78 as there is no indication that the wear was caused by our vehicle. The new tires which have been properly installed are as good as new.

Business

Response:

In response to the complaint by [redacted]:The complaint arises from a service performed nearly 2 years ago, with an alleged necessary repair that occurred nearly 16 months ago. New tires were purchased and installed on a 1995 Buick LeSabre. The tires formerly on the LeSabre were then installed onto a 1993 Dodge Caravan, at the customer's request. Tread wear on the outer edges generally results from two causes. The first, and most likely, cause is misaligned suspension. The way to remedy this is with an alignment, which adjusts the toe and camber of the wheels. The second possible cause of excessive wear to the outer edges of a tire is under-inflation. Every tire that leaves this facility is gauged to the manufacturer recommended specifications for that vehicle.To our knowledge, [redacted] does not refund a customer directly. Refunds are processed through authorized [redacted] dealers to be issued as credits to end-users. If there was a mechanical issue with alignment, that did not occur during installation. If a tire is improperly installed, the wheel will fall off very shortly after installation. Further, [redacted] would not issue a credit because of improper installation, they would not pay for a mistake that another company made. Finally, the total charge for the tires installed on 12/19/2013 was $553.56 for four [redacted] Defender tires. The person filing the complaint stated that four tires cost $276.78.The timing, conflicting claims, and lack of additional information raise serious questions concerning the validity of this complaint. Eavers Tire Pros has not received any complains from this customer over the last 16 months since this incident allegedly occurred. We professionally install hundreds of tires every week and this is the first time we have such a complaint made to the Revdex.com. It is our belief this is an erroneous complaint. If there was extreme wear that required replacement, it was likely due to a suspension out of alignment on the vehicle. We do perform that service here, but we were not asked by the customer (nearly 2 years ago) to perform an alignment. Neither vehicle serviced that day has records of being serviced at this location before or after 12/19/2013.Sincerely,[redacted]General Manager

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The tires were installed. Only two of the tires were defective amounting to the sum I mentioned. I contacted Eaver's and the person I spoke with said the manager would contact me and offer a resolution. He offered vouchers for service which we did not at that time need. [redacted] at least gave a partial refund, Eavers did nothing. I wrote enclosing copies from the [redacted] mechanic of the receipts for the work replacing tires that Eavers had installed less than a year earlier. I am sick of watching Eavers commercials advertising that they will keep you safe when the tires they installed less than a year previously lacked sufficient tread to prevent us from aquaplaning on an interstate. I suspect if they used a company in order to ensure safe travel and experienced a dangerous defect then watched the company constantly advertising that they would keep you safe, they might feel as I do.

Regards,