EB Brands

Review: I purchased a Sportline 920 Heart Rate Watch from Tuesday Morning on July **, 2014. It worked well for ten months but then the heart rate no longer worked although the watch was fine. The watch provides the following "Guarantee Certificate - For purchases made in the U.S. If at any time within one (1) year from the purchase date of this product, it fails to perform properly because of defects in material or manufacturing, return it prepaid to: [redacted]" I sent in the watch in late June/early July 2015 about a month before the warranty expiration. EB was unwilling to honor their warranty as they said the product was no longer sold and was bought from Tuesday Morning. Neither of these facts are relevant as outlined in the "Guarantee Certificate."Desired Settlement: A replacement or a refund.

Business

Response:

The business has responded. Please see below:The watch that the consumer sent back was received and after evaluation, it was determined that the battery was dead in the watch (blank screen) and needed to be replaced. We notified the consumer via voicemail of the results of the evaluation and that we were sending the watch back to have the battery replaced. After receiving the watch, he then called us back questioning the printed warranty policy stating it can be returned within a year if not working. The written policy also states that the battery is not covered under warranty. Keep in mind that this watch has been discontinued for at least 6 or more years and was sold to the store he purchased it from as a closeout item. This version of the watch is running in the package from the time it is manufactured. He states in his complaint that he purchased the watch in July of 2014. A typical battery might last 6 months to a year in our watches. We suggest that the co nsumer have the battery re placed through a local jeweler or watch repair to alleviate the situation, especially since the screen was blank and the watch is almost a year old.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company has failed to reveal key facts. My original request for the warranty stated that the watch worked but the heart rate function (the sole reason for purchasing the item) no longer worked. Without the heart rate function the heart rate watch is useless. The battery was replaced and the watch works but the heart rate function does not.

Regards,[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:At the time of the return, there was no detail letting us know that the battery had been changed. With all this being said, we have entered a replacement for a comparable watch to be mailed to you, seeing as this specific item has been discontinued for many years.

Review: I purchased a Men's "SYNC GPS + HR" which is essentially a watch and heart rate monitor chest strap. The first problem is the GPS Watch does not in fact have any gps capabilities. None. This however is made up for by the fact that the watch syncs with an iPhone based "mapmyfitness" app that actually allows for gps. First problem is they are selling a gps watch with no gps functionality. I was able to get past that however as it did get features from the "mapmyfitness" app.

I am however very dissatisfied with the current state of false advertising. The product no longer works with any of the "mapmy" apps. When I called customer service they said that this was out of their control and that they certainly cannot take back the packaging out there (which was filled with mapmyfitness advertising). However when I asked the rep about the online website being plastered with the functionality with Mapmyfitness he said it would be taken down soon... I am no internet genius, but have run a website or two and happen to know that this can be done in a matter of minutes. The issue has been ongoing apparently for almost a month.

I bought this item based on its functionality with the mapmyfitness app that was so broadly advertised on the product and website. However, to my dismay this product does not in fact work with the app. The customer service rep said the strap and watch CAN work together for heart rate monitoring, but this is NOT the reason I made the purchase.

I have already made several screen shots of the website and am willing to submit them to you at your request. However I have a feeling they will still be there.

If you go to the "Sync active" on [redacted]: [redacted] you will see several dissatisfied customers. I wrote a note of dissatisfaction and they had it removed in minutes so I am sure there are many many more like me.Desired Settlement: Not only would I like a full refund, but I would also like them to stop the false advertisement as there are plenty of products still available for consumers to buy. The consumers deserve a fair understanding of what they are about to possibly buy.

Business

Response:

The business has responded. Please see below:We explained to the consumer that the watch and heart rate monitor can be used independently of the app via his smart phone and that the GPS comes from the app itself. The app is another's companies that we partner with, Map My Fitness. Recently due to issues beyond our control, MMF dropped the compatibility with the watch and currently the watch is used as a standalone device which still offers steps/distance/calories/HR based on the included pedometer in the watch. As far as the claim regarding false advertising, the packaging on the product states "SYNC GPS Powered by your smartphone" which is powered by the Map My Fitness application. As a gesture of goodwill the consumer agreed to receive 3 items from our product line that would be useful in his routines, after we explained all the above to him. He stated that he understands all of the above that was explained to him and was satisfied with receiving the products being sent to him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I bought the product in the U.S. "Sportline, Duo 1025 Heart Rate Monitor Mens", on May **, 2013. Since I started using it with the tool chest strap (continuous measurement) noticed a defect in it. Whenever my heart rate exceeds the home of 150 beats per minute the display returns to point around 80 beats per minute and is locked in that position until my heartbeat back to fall to the house of 120 beats per minute. Another problem is that despite having bought the monitor in the U.S. store I am Brazilian and I am currently in Brazil. I bought the product relying on the quality of the product, and to get to my country I was surprised by this defect which prevents the use of the heart rate monitor. I'm feeling aggrieved.Desired Settlement: As I am in another country, and I have more confidence in the brand would be repaid.

Business

Response:

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As the manufacturer, we can only replace the actual product. If you seek a refund, then you will need to reach out to the place

of purchase for their individual return policy.

Please note that we are offering to replace the item without you mailing it back to us, which is normally required for all replacements.

Thank you.

[redacted]

Business

Response:

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As the manufacturer, we can only replace the actual product. If you seek a refund, then you will need to reach out to the place

of purchase for their individual return policy.

Please

note that we are offering to replace the item without you mailing it

back to us, which is normally required for all replacements.

Thank you.

--------------------------

[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company merely resubmit the same proposal previously rejected.

I am no longer in the U.S. and shipping the product in question to an address in the U.S. is not satisfactory. It is an ineffective solution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: This product came with a 5 year warranty and the light is not working after a year. They said to replace the battery with a new one and so I did. but the light don't work. So I request a replacement. They said that according to the manual (no manual in the box) that I have to sent the watch before they will replace it. This will cost more than the value of the watch.Desired Settlement: Replace the watch and send me a box with a return to sender box so I don't have to pay for the shipping cost.

Business

Response:

The business has responded. Please see below:The consumer contacted us requesting a warranty exchange of his watch. We explained to him the warranty process as outlined on the warranty page of the instruction manual. He stated that he did not receive a manual, however in order to set up the watch a manual would be required to do so. We verified his purchase receipt and then supplied him with a return authorization number to send the watch in for replacement. He requested that we pay for the return shipping, and expressed to us that shipping would cost more than the product itself, but we explained that as the warranty indicates the item must be returned prepaid to Sportline in order to obtain a replacement under warranty. (Shipping via regular US Mail would not be estimated more than a couple of dollars) We have no problem sending a replacement in this case as a courtesy without following the warranty protocol.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I agreed that they have a return policy protocol but the real problem is that the watch did not come with a manual. I kept my receipt and the box all it tells me is that their is a 5 year warranty which is printed on the box it self. What ever manual they are trying to say those did come in the box.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The business has responded. Please see below:Thank you for your response. A replacement order has been placed as promised.