EBA Wholesale Corp.

The original dialogue concerning this prior to the complaint filing did not result in a mutually agreeable resolutionIn the past ten days since receiving this complaint, our General Manager has attempted to reach the Customer via phone without successThe repairs referred to in the complaint were not performed by us nor do we have any record of the vehicle being in our Service Department since the sale last AugustWhile we are amenable to further discussion to resolve this situation, we insist on an interactive dialogue with the customer and will not negotiate in a public forumThe customer needs to contact our GM at the dealership

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Yet again this company has displayed its incompetence in resolving customer service issuesFurthermore the dishonesty resurfaces First, and most important they have proven that they are incapable managing this issue without a mediatorI am complete awe at how far they are willing to go with this matterA company with any integrity would be most apologetic and willing to rectify the situationNo where in my complaint did I suggest the car had been fixed or attempted to be fixed by Superior ACURA, I only suggested that as a remedy, for selling us a car with flaws so severe that it can not serve its purposeThe car was appraised and fixed a the *** Dealer in ***, because that's where the car BROKE DOWN!! In addition the car was taken to the *** Service Center in West Chester, Ohio for servicing The only time it was taken back to Acura was days after we purchased it, because the distance sensors were malfunctioning, which the sales rep MrNguyen, informed us that it would not be fixed I never ONCE said in my Revdex.com complaint, that the vehicle was in the service department at Acura for ANYTHING, including the Airmatic Suspension system, which is the malfunction for which the complaint was generated? I have been in contact with *** *** the General manager via email to preserve a paper trailMr, ***'s ONLY proposed solution was to buy another car from themTrade in this flawed vehicle, and start over new with their companyStart a new application for credit No concessions, no cash back, NO recourse, Just buy another one! If it was as simple as starting the process over new why in the world would I start over new with Superior Acura with NO recourse How is this a likely solution or recourse for the consumer? This is unacceptable, and after much back and forth with Mr***, he informed me that this was the only thing that they could offer, so I contacted the Revdex.com of Cincinnati, and my proposed solution was for Acura to fixed the FLAWED vehicle. Mr*** has not sent me an email since April 10th, which was a reply to a message that I sent himI have all email communication for verificationI also received a voice-mail from Mr*** on April 13, There has been NO OTHER ATTEMPT TO CONTACT ME , so the claim of times trying to reach me is more evidence of the Superior Acura deceit If we have been communicating via email for over a week, sometimes 5-times a day, then why was there no attempt to email me to contact me? I have been trying for weeks to propose a solution, so why in the world would I drop the ball? NO please see through the smoke screen at the real issueThey sold me a FLAWED vehicle and are not willing to do anything about it that does not involve MONEY for them They are not willing provide any form of recourse for usWhere is the loyalty and customer serviceI am a repeat customerI bought my TL from there in as well. For the record, on December 29th, during the time when the car start displaying SymptomsI contacted Acura via email to inform them of the issues with the car as well dissatisfactionI was completely ignored until I contacted Mr*** months later (He didn't start with the company until Jan 1)I have email receipts for verification.Acura needs to deal with this situation and propose a viable solution, via the Revdex.com and/or email recordThe car can not serve its purpose and I paid a great deal for it to do soIts time for a solutionLet me know if I need to preset my email receipts
Regards,
*** *** ***

The original dialogue concerning this prior to the complaint filing did not result in a mutually agreeable resolution. In the past ten days since receiving this complaint, our General Manager has attempted to reach the Customer via phone without success. The repairs referred to in the...

complaint were not performed by us nor do we have any record of the vehicle being in our Service Department since the sale last August. While we are amenable to further discussion to resolve this situation, we insist on an interactive dialogue with the customer and will not negotiate in a public forum. The customer needs to contact our GM at the dealership.

Our GM worked out a mutually agreeable resolution with the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  G.M [redacted], agreed to have the vehicle fixed and adsorb the cost. The Vehicle was fixed on a "Good Will" repair and delivered to me Friday April 24, 2015. So far the car is performing and functioning correctly.
Regards,
[redacted]

Review: The circuit board blew on two split-air-conditioners that we bought from them. We had to pick the board up at the store and the service person said he was too busy to install it. Said we should get our electrician to do it or call **. We asked for the schematic for the electrician which was not provided. Finally our electrician installed the board but refuses to turn it on since he's not an A/C guy and wants them to come and spend 5 minutes to inspect it first. He's afraid that he can blow the system. We filed a complaint with **. One service person gave us the number of the owner. That's our last resort. We've been without these units working for the entire summer season. Not fun when it was 95 degrees. The service person still has refused to come and the person in charge at EBA says, "I can't make him do it". We filed a complaint with **.Desired Settlement: We want it repaired this week and an apology.

Business

Response:

Good Day Everyone,

Attached you will find the Invoice for our customer. The purchase date is 04/**/2011 not 07/**/2012. As our customers are made fully aware every appliance here at EBA comes with a Manufacturers Warranty. In this case that would be **. Who according to [redacted] they have spoken to before. I am sure the specifics of their warranty were discussed being that the customer contacted them with a problem. We truly believe in educating our consumer just as the Manufacturer ** does. In the spirit of this the outline for the customers Manufacturer Warranty is as follows: 1 yr for both parts and labor ( expired on 04/**/2012). 2 yrs for parts only ( expired 04/**/2013 yet according to there very own statement they first contacted us on 05/**/2012). 5 yrs for compressor only ( will expire 04/**/2016). Also to note [redacted] along with the service technician formulated a plan where as the technician would order the part for them, they would pick up the part from the store and then have someone else install it for them because the technician would not be readily available to come back (again labor not covered under warranty). If [redacted] would like to excercise there manufacturers warranty at anytime please fill free to contact the manufacturer. If they need any assistance in doing so please contact us here at EBA. Thank You.

Business

Response:

Good Day Everyone,

The installer from [redacted] ( not EBA) did exactly what the customers ** Warranty covers as referred by ** which is to cover parts. Our custmer can contact [redacted] and schedule an appointment with them for labor. EBA would like to offer contact information if needed. Thank You.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

the technician diagnosed the problem and ordered the part, I have never heard that a service call did not require solving the problem including installation. The part was installed by an electrician with help from the tech line. The units still do not function. The diagnosis was wrong and we still require service from the people we purchased it from who are listed service organizations with **.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: eba's service company refuse to service my air conditioner, saying that I don't have a warranty. I have warranties on 2 air conditioners purchased on 7,**, 2010. in the middle of july, 2013 one air conditioner stopped working. I was asked to send the name, module #, and make of the air conditioner that wasn't working. after giving the information to the manager. after 2 weeks I am now told to get and give the same information on the second air conditioner. my point is, what does one have to do with the other. as a matter of reference the second air conditioner was given to my mother. which there isn't any problem with that one. the contract states that if they can't fix my problem, that they would replace the air conditioner. my warranty is still in effect. I have been without the benefit of my air conditioner 3 quarters of the month of july and now we are approaching the middle of the month of august. all I want is to have eba honor the warranty that I paid for when purchasing these products. total amount for the two (2) air conditioners with warranty was $ 1132.26Desired Settlement: I want eba without any further delay to repair or replace the defected air conditioner. and if it has to be replaced. I would like to have a new warranty placed on the replacement air conditioner.

Business

Response:

Good Day,

Our customer [redacted] is receiving service on his air conditioner under the extended service contract that he purchased with us. As explained to [redacted] the manufacturer Frigidaire had to update his paper work due to a data entry problem on their part. This has been done and [redacted] has full coverage for his appliance. The authorized service company Major Appliance at ###-###-#### will be contacting [redacted] to schedule a date for service. Thank You.

Review: In 2012 I paid EBA Wholesale Corp. $200 as a downpayment on two appliances, a refrigerator and a wine cooler. In 2013 I paid EBA Wholesale Corp. another $1,000 as a further downpayment on the same appliances. I could not take delivery of the appliances because I had not yet started my apartment renovation. On Thursday November [redacted], 2015, I called EBA for delivery and discovered they were no longer in business. The company has taken my $1,200 downpayment and the appliances without notifying me, essentially stealing my money. The building where EBA was located has been torn down and no longer exists. P.C. Richards, who took over EBA's phone number, claims it is not responsible.

I would like my $1,200 back.Desired Settlement: I would like the Revdex.com to contact the former owner of EBA Wholesale Corp., Tony T[redacted], and make him aware of this situation. Failing this outcome, I would like Revdex.com to advise me on how to pursue my case in Small Claims Court with the former owners of EBA Wholesale. At the moment, I cannot find any information on how to contact former EBA management.

Consumer

Response:

At this time, I have not been contacted by EBA Wholesale Corp. regarding complaint ID [redacted].It is my understanding that EBA Wholesale Corp. went out of business over a year ago. The problem is that they too my downpayment with them. I need my downpayment back, as I said in the original complaint. Sincerely,[redacted]

Review: On Sunday July ** 2013, I bought an Air Conditioner at EBA store located on [redacted], (I) took it home and could not install it, on same day I called salesman ([redacted]) and told him that I needed somebody to install the AC, he told me that the installation will be $79:99, after this he told me to hold a second (not exact words) and that the installation was "FREE" (now on phone conversation he is dening that he told me that the installation was FREE). After about an hour a gentleman comes to my house installs the AC and charges my wife $79.99. On next day I look at the advertisment on newspaper and it says" FREE INSTALLATION" for the product that I had purchased and for most of the other Air Conditioners (on red letters). According to salesman [redacted] the" FREE INSTALLATION" takes place when EBA deliveres the product, for wich they charge $79.99 (then the installation becomes FREE). On the advertisment on newspaper does not says "FREE INSTALATION UPON DELIVERY" That is why I am complaining, and would like a refund of the $79.99 charged for the installation (no proof of payment from the installation person was given to my wife who was at home at the time). I spoke to installation person on phone on July ** 2013 and told me to take this matter with the salesperson.Desired Settlement: Refund of $79.99.

Business

Response:

Good Day,

Attached you will find EBA advertisement. Clearly on top it states Free Air Condition Installation At Time of Delivery. Thank You

Business

Response:

Good Day,

EBA does not mislead our valued customers. We also do not engage in false advertisement. The ad clearly states "Free Installation Upon Delivery". Common sense also plays a big part in reading comprehension. No appliance store in history has ever had customers come and pick up air-conditioners from there facility and bring them home and then the appliance store would freely go to the customers home and install them. As with all things in life communication plays a big part. [redacted] after being in the store and offered delivery chose to bring his air-conditioner home. Once home he realized he needed to have the appliance professionally installed. He called the store and spoke with his salesperson who communicated to him the EBA policy and the advertisement. Once this was done [redacted] being made fully aware of this agreed to the fee of professional installation and paid for the service. [redacted] also signed for and accepted the installation upon arrival to his home.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[EBA has commited "False Advertisement or Deceptive Advertising" The use of False or Misleading statements in advertising. FREE INSTALLATION: Is not true to get the FREE INSTALLATION the consumer has to pay a "HIDDEN" fee of $79.99 for delivery...............................

EBA has incurred in HIDDEN FEES and SURCHARGES": The FREE INSTALLATION is false there is a fee of $79.99 that will be charged at time of delivery that is not disclosed.

EBA has incurred in "EXTRA CHARGES": Whenever a price is mentioned in advertisement, any extra charges should also be disclosed in "INMEDIATE CONJUCTION" with the price (e.g. delivery,installation,assembly....).

The advertisement says FREE INSTALLATION (on top of each of the air conditioners been advetised. This is FALSE because there are HIDDEN conditions to get the FREE INSTALLATION that are not disclosed ( that the air condition has to be delivered and the fee of $79.99 that will be charged at time of delivery.....The advertisement must disclose this condition "Clearly and Conspicuosly togheter with the "FREE" offer.

Those are the reasons why I beleived that the installation was FREE, but I was charged $79.99 amount that I want refunded.

The overrall impresion left by EBA advertisement created a misleading impression in my mind that the installation of the air conditioner was going to be free o charges. Instead I was charged $79.99. This behaviour in advertisement is against the law.

I never agree to pay $79.99, the last thing that salesman [redacted] told me on phone conversation was that the installation was free. My wife was home at time of installation and she did not argue with person installing the air conditioner about this charge (she paid it).

Next day when I see the advertisement again in the news paper I see "FREE INSTALLATION......AT TIME OF DELIVERYY" and got to the conclusion that I was wrongly charged $79.99. (on later advetisements the word "ONLY" has been added to (FREE ADVERTISEMENT AT TIME OF DELIVERY (ONLY)" and the advertisement has been rearrenged.

The "AT TIME OF DELIVERY"Is not in conjuction with the FREE INSTALLATION on top of each air conditioner advertised. The fee of $79.99 is not in conjuction with FREE INSTALLATION ....AT TIME OF DELIVERY (is Hidden)

The advertisement is False/Misleading, the advertisement has Hidden fees. Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,