eBags Market

Purchased a carry on bag on Sunday (3/3) to be delivered on Wednesday (3/6) for an upcoming trip leaving on Friday. I received an email on Tuesday (3/5) stating that the bag I ordered and paid for was out of stock. They even started the email with "Hello Valued Customer". Ebags is selling merchandise that they don't have! Very disappointed to say the least. I can not and will not ever deal with them ever again, and will let others know about my experience as well. Lesson learned I'll purchase my luggage locally or via Amazon. At least Amazon wouldn't have sold something they didn't have and if they did, they always put the customer first and make compensation for the inconvenience.

Review: I placed an order through Amazon.com for an item sold by eBags (Dopp RFID Black Ops Front Pocket Slimfold Wallet (Black)). I paid for expedited shipping, and was overcharged for that by $2 according to the shipping rates displayed on eBags website. Displayed on both the Amazon and eBags e-mail receipts, they sent the product out via expedited shipping, and expected the items to be delivered by today, 12/**. Upon checking the UPS website, the item had been shipped UPS ground, and wasn't expected for delivery until 12/**. I have contacted all three businesses (Amazon, eBags, and UPS) and to the best of my investigative efforts, can only determine that eBags overcharged me (which I found out after speaking with them, and failed to report to them), accepted my money, and downgraded my shipping service. Upon hearing this report, eBags customer service quickly agreed to place a "return to sender" order (since I no longer wish to do ANY business with them), and expedite the refund of the entire purchase so I wouldn't even have to handle the product for return, which I feel is a fantastic resolution, although it does leave me down some money in the short term very close to Christmas. They almost got me for $17.90, which isn't much in criminal terms, but being a customer service professional, I know that only a small percentage of people will actually voice a complaint, and an even smaller number would go so far as to present such a complaint to the Revdex.com. Especially after being offered a reasonable resolution to one's own case. $17.90 they had to return to me (not including the product cost) because I caught it and complained without immediately just chalking it up to holiday season delays which are to be expected. My concern is that there could be potentially tens or hundreds of thousands of dollars from all the people who didn't catch it, or failed to complain. It could be a one time thing, it could be a mistake, or it could be a scam. At the very least, It is certain that eBags claims their shipping rate is $15.90, and I was charged $17.90. Not sure you can call that a bait and switch since they told me what my shipping was supposed to be while I was ordering and I agreed, not knowing that they post lower rates on their website. Even if all went well, and the product arrived on time as I had planned, I would never have known I was overcharged the $2, and they would have gotten away with that. Also, it appears that they did not charge NY State Sales tax. Which everyone else is quick to add to the bill.Desired Settlement: Knowing what I know about my case, I feel as though eBags should simply be investigated for potential fraud.

Review: On 10/**/12, I made an online purchase for a NorthFace backpack for $59.99 and an Olympia Titan Hardside 29" Spinner for $95.99. On 10/**/12, I contacted eBags b/c I received the NorthFace backpack correctly but the Olympia luggage was the incorrect smaller size (and less expensive luggage piece) 22". Ebags advised they would send me a return slip and the correct luggage. On 11/*/12, I contacted eBags again because I received the same exact incorrectly sized 22" luggage. I was advised that the product had an incorrect SKU or website photo. They sent another label and informed me they would send another replacement. I declined a replacement because I was about to leave for the trip that I desired the luggage for originally. On or about 11/**/12, I went to my local FedEx and dropped off ONE of the incorrect pieces of luggages to mail out to eBags. I kept the remaining identical luggage. I never contacted eBags to credit me the balance difference from the bag I ordered and the one I kept. On 2/**/13, I was contacted by eBags to return the merchandise. I advised I returned ONE bag and kept ONE bag. They advised they did not receive the bag and would charge me. I advised they made the mistake, incorrectly sent the wrong bags and are now charging me an excess bag! I requested a credit for the price difference of the 22" and "29" luggage. I received a notice of apology as a reply to my request for making the original error. On 2/**/13, I was charged $95.99 on my American Express credit card.Desired Settlement: (1) I want a credit of difference of the smallest Olympia Titan Hardside 22" Spinner and the Olympia Titan Hardside 29" Spinner. I paid $95.99 for the 29" inch. (2) I want a credit of $95.99 for recharging me the for the luggage they never sent me.