[redacted] [redacted] Hello Revdex.com,Yes the Contractor came and attempt to fix the damageHere are some pictures of the work doneThere was no communication whatsoever between the time the workers try to fix the problemAlso I was asking the Contractor to inspect the Roof and make sure everything is up to Standard before the warranty runs outI did not hear anything from them so I don’t know if the Inspection took placeAlso I was providing them with the paint to finish the job but unfortunately they mixed up the ceiling with the wall paintThe also took all the leftover cans of paint with them which were marked very clearly what was insideSo it is frustrating and very disappointing to see what this Company’s Standard are.At this point I do not care for them to return and do more damage to our property[redacted] [redacted] [redacted] [redacted]
We were unable to resolve the issues with the homeowner and the case was referred to our attorneyMy attorney advised me to terminate the construction contract with the owner and the Department of Community Services and that has been doneThank you for assisting me in trying to resolve the case with the owner but their demands exceeded my expectations
I phoned [redacted] who provided the roof warranty to the customer to find out why they would tell that to the customer? As soon as I have a response from them then I will update you regarding resolutionJohn M***for Pearl W***Town & Country Builders LLC [redacted]
Town & Country Builders LLC completed a remodeling project for Mr. [redacted] about seven years ago and re-roofing the house was part of the remodeling project. Recently the roof had a water leak and damaged two interior sheets of gypsum board, eight square feet of ceiling gypsum board and insulation, and floor covering adjacent to the laundry room. The owner phoned the roofing sub-contractor who re-roofed the house and he completed the exterior roof repair under his warranty agreement with the owner but refused to complete the interior repairs. This was clearly the roofer's responsibility under his warranty agreement with the owner. Mr. [redacted] made a complaint with the RevDex.com and feltlike Town & Country Builder's LLC. should be responsible for the repairs because the roofer was our sub-contractor on the project seven years ago.The Hawaii State law requires the General Contractor to honor a one year warranty on all work but Town & Country Builder's LLC. warranty with the homeowner had expired six years ago. After Mr. [redacted] made his complaint with the BBB then T&CB phoned him to discuss the nature of his complaint and decided to meet with him to inspect the interior damage claim. Although the warranty from T&CB had expired, but in the spirit of community relations, we decided to proceed with the repair at NO COST to the owner. At our meeting at the owner's home it was mutually agreed and accepted that T&CB would proceed with the work and that the owner would place a house key in an exterior lockbox so that the T&CB team could have access to the home to complete the repair. It was also agreed upon that the owner would provide the paint. In our meeting with Mr. [redacted] we communicated about the scope of repair work and anytime he called we responded. The T&CB team completed the repair work but when our project manager returned to the house to inspect the repair work he discovered that the key had been removed by the owner and therefore he could not obtain access to inspect.The items referred to in the photograph are all minor and require possibly two hours to complete. Two items required caulking and the painting work could be easily corrected. The photograph of the gypsum board adjacent to the pocket dooropening was not part of the scope of work because it was outside of the water damage location.The T&CB worker's removed the paint cans from the property because they were empty. If they had left them then the homeowner would have probably photographed them and made a complaint to the BBB about it.I don't know what damages Mr. [redacted] is referring to as the mentioned items are only minor punch list items. The contractor's repair act notice Chapter 672E of the revised statues of the State of Hawaii requires that the contractor be given an opportunity to complete the repairs under the law. A simple phone call from Mr. [redacted] to T&CB would have resolved the matter and we could have scheduled a time with him to complete the aforementioned items but he neverphoned us, after all, communication is a two way street. Normally all other avenues are explored before a complaint is filed but that was not the case here. Instead the owner preferred to use the BBB platform to discredit the contractor.There are laws in existence that protect companies against defamation of character from consumers .In conclusion, this complaint is about not applying caulking to two small areas and a mismatch of paint colors.. Had the owner called us an given us access to his home then we would have scheduled with him to complete the work at no charge.Town & Country Builders LLC has been in the general contracting business in the State of Hawaii for the past 35 years and has completed millions of dollars worth of home improvement work without any complaints. We presently have a A+ rating with the BBB and have worked very hard to keep it. We maintain high standards but need the homeowner's cooperation to complete work. Our history and record with the BBB speaks for itself.We always satisfy our customers requests before departing from the project. The complaint has not merit! The owner does not want T&CB to returned and we rendered a free repair at no charge. As far as we are concerned the case is closed.
Subject: Response to the *** complaint #***Dear Mrs***-Attached is our response to the customers complaintsI am sorry that I did not respond sooner but due to bronchitis I have been out of the office for the past two weeks.Pearl W***Town & Country Builders LLC808-737-
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** * *** *** *** *** ** *** *** *** ***Hello Revdex.com,Yes the Contractor came and attempt to fix the damageHere are some pictures of the work doneThere was no communication whatsoever between the time the workers try to fix the problemAlso I was asking the Contractor to inspect the Roof and make sure everything is up to Standard before the warranty runs outI did not hear anything from them so I don’t know if the Inspection took placeAlso I was providing them with the paint to finish the job but unfortunately they mixed up the ceiling with the wall paintThe also took all the leftover cans of paint with them which were marked very clearly what was insideSo it is frustrating and very disappointing to see what this Company’s Standard are.At this point I do not care for them to return and do more damage to our property.*** *** *** * *** ***
*** ***
*** *** *** *** ***
*** ***
*** ***
*** ***
***
Complaint: ***
I am rejecting this response because:*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** * *** *** *** *** ** *** *** *** ***Hello,I just want to clarify I did not removed the Key from the lock boxAs I came home from work this day the key was inside the house and the door was looked with one of the looksThe reason I made pictures was to show you what was not completed and if your person came to inspect the work he would had to see thisYes it is a two way street and I was assuming your communication to tell me you finish was the Key inside the House with the door locked.Case closed.*** *** * *** ***
*** ***
*** *** *** *** ***
*** ***
*** ***
*** ***
***
Town & Country Builders LLC completed a remodeling project for Mr. [redacted] about seven years ago and re-roofing the house was part of the remodeling project. Recently the roof had a water leak and damaged two interior sheets of gypsum board, eight square feet of ceiling gypsum board and insulation, and floor covering adjacent to the laundry room. The owner phoned the roofing sub-contractor who re-roofed the house and he completed the exterior roof repair under his warranty agreement with the owner but refused to complete the interior repairs. This was clearly the roofer's responsibility under his warranty agreement with the owner. Mr. [redacted] made a complaint with the Revdex.com and feltlike Town & Country Builder's LLC. should be responsible for the repairs because the roofer was our sub-contractor on the project seven years ago.The Hawaii State law requires the General Contractor to honor a one year warranty on all work but Town & Country Builder's LLC. warranty with the homeowner had expired six years ago. After Mr. [redacted] made his complaint with the Revdex.com then T&CB phoned him to discuss the nature of his complaint and decided to meet with him to inspect the interior damage claim. Although the warranty from T&CB had expired, but in the spirit of community relations, we decided to proceed with the repair at NO COST to the owner. At our meeting at the owner's home it was mutually agreed and accepted that T&CB would proceed with the work and that the owner would place a house key in an exterior lockbox so that the T&CB team could have access to the home to complete the repair. It was also agreed upon that the owner would provide the paint. In our meeting with Mr. [redacted] we communicated about the scope of repair work and anytime he called we responded. The T&CB team completed the repair work but when our project manager returned to the house to inspect the repair work he discovered that the key had been removed by the owner and therefore he could not obtain access to inspect.The items referred to in the photograph are all minor and require possibly two hours to complete. Two items required caulking and the painting work could be easily corrected. The photograph of the gypsum board adjacent to the pocket dooropening was not part of the scope of work because it was outside of the water damage location.The T&CB worker's removed the paint cans from the property because they were empty. If they had left them then the homeowner would have probably photographed them and made a complaint to the Revdex.com about it.I don't know what damages Mr. [redacted] is referring to as the mentioned items are only minor punch list items. The contractor's repair act notice Chapter 672E of the revised statues of the State of Hawaii requires that the contractor be given an opportunity to complete the repairs under the law. A simple phone call from Mr. [redacted] to T&CB would have resolved the matter and we could have scheduled a time with him to complete the aforementioned items but he neverphoned us, after all, communication is a two way street. Normally all other avenues are explored before a complaint is filed but that was not the case here. Instead the owner preferred to use the Revdex.com platform to discredit the contractor.There are laws in existence that protect companies against defamation of character from consumers .In conclusion, this complaint is about not applying caulking to two small areas and a mismatch of paint colors.. Had the owner called us an given us access to his home then we would have scheduled with him to complete the work at no charge.Town & Country Builders LLC has been in the general contracting business in the State of Hawaii for the past 35 years and has completed millions of dollars worth of home improvement work without any complaints. We presently have a A+ rating with the Revdex.com and have worked very hard to keep it. We maintain high standards but need the homeowner's cooperation to complete work. Our history and record with the Revdex.com speaks for itself.We always satisfy our customers requests before departing from the project. The complaint has not merit! The owner does not want T&CB to returned and we rendered a free repair at no charge. As far as we are concerned the case is closed.
[redacted]
[redacted]
[redacted]
[redacted]We resolved the issue with Mr. [redacted] and repaired the leak and the water damage at the interior of his home.Case should be removed or closed.John M[redacted]General ContractorTown & Country Builders LLC[redacted]
I phoned [redacted] who provided the roof warranty to the customer to find out why they would tell that to the customer? As soon as I have a response from them then I will update you regarding resolution. John M[redacted]for Pearl W[redacted]Town & Country Builders LLC[redacted]
We were unable to resolve the issues with the homeowner and the case was referred to our attorney. My attorney advised me to terminate the construction contract with the owner and the Department of Community Services and that has been done. Thank you for assisting me in trying to resolve the case with the owner but their demands exceeded my expectations.
[redacted] [redacted] Hello Revdex.com,Yes the Contractor came and attempt to fix the damageHere are some pictures of the work doneThere was no communication whatsoever between the time the workers try to fix the problemAlso I was asking the Contractor to inspect the Roof and make sure everything is up to Standard before the warranty runs outI did not hear anything from them so I don’t know if the Inspection took placeAlso I was providing them with the paint to finish the job but unfortunately they mixed up the ceiling with the wall paintThe also took all the leftover cans of paint with them which were marked very clearly what was insideSo it is frustrating and very disappointing to see what this Company’s Standard are.At this point I do not care for them to return and do more damage to our property[redacted] [redacted] [redacted] [redacted]
Complaint: [redacted] I am rejecting this response because:See attached Sincerely, [redacted]
We were unable to resolve the issues with the homeowner and the case was referred to our attorneyMy attorney advised me to terminate the construction contract with the owner and the Department of Community Services and that has been doneThank you for assisting me in trying to resolve the case with the owner but their demands exceeded my expectations
I phoned [redacted] who provided the roof warranty to the customer to find out why they would tell that to the customer? As soon as I have a response from them then I will update you regarding resolutionJohn M***for Pearl W***Town & Country Builders LLC [redacted]
Town & Country Builders LLC completed a remodeling project for Mr. [redacted] about seven years ago and re-roofing the house was part of the remodeling project. Recently the roof had a water leak and damaged two interior sheets of gypsum board, eight square feet of ceiling gypsum board and insulation, and floor covering adjacent to the laundry room. The owner phoned the roofing sub-contractor who re-roofed the house and he completed the exterior roof repair under his warranty agreement with the owner but refused to complete the interior repairs. This was clearly the roofer's responsibility under his warranty agreement with the owner. Mr. [redacted] made a complaint with the RevDex.com and feltlike Town & Country Builder's LLC. should be responsible for the repairs because the roofer was our sub-contractor on the project seven years ago.The Hawaii State law requires the General Contractor to honor a one year warranty on all work but Town & Country Builder's LLC. warranty with the homeowner had expired six years ago. After Mr. [redacted] made his complaint with the BBB then T&CB phoned him to discuss the nature of his complaint and decided to meet with him to inspect the interior damage claim. Although the warranty from T&CB had expired, but in the spirit of community relations, we decided to proceed with the repair at NO COST to the owner. At our meeting at the owner's home it was mutually agreed and accepted that T&CB would proceed with the work and that the owner would place a house key in an exterior lockbox so that the T&CB team could have access to the home to complete the repair. It was also agreed upon that the owner would provide the paint. In our meeting with Mr. [redacted] we communicated about the scope of repair work and anytime he called we responded. The T&CB team completed the repair work but when our project manager returned to the house to inspect the repair work he discovered that the key had been removed by the owner and therefore he could not obtain access to inspect.The items referred to in the photograph are all minor and require possibly two hours to complete. Two items required caulking and the painting work could be easily corrected. The photograph of the gypsum board adjacent to the pocket dooropening was not part of the scope of work because it was outside of the water damage location.The T&CB worker's removed the paint cans from the property because they were empty. If they had left them then the homeowner would have probably photographed them and made a complaint to the BBB about it.I don't know what damages Mr. [redacted] is referring to as the mentioned items are only minor punch list items. The contractor's repair act notice Chapter 672E of the revised statues of the State of Hawaii requires that the contractor be given an opportunity to complete the repairs under the law. A simple phone call from Mr. [redacted] to T&CB would have resolved the matter and we could have scheduled a time with him to complete the aforementioned items but he neverphoned us, after all, communication is a two way street. Normally all other avenues are explored before a complaint is filed but that was not the case here. Instead the owner preferred to use the BBB platform to discredit the contractor.There are laws in existence that protect companies against defamation of character from consumers .In conclusion, this complaint is about not applying caulking to two small areas and a mismatch of paint colors.. Had the owner called us an given us access to his home then we would have scheduled with him to complete the work at no charge.Town & Country Builders LLC has been in the general contracting business in the State of Hawaii for the past 35 years and has completed millions of dollars worth of home improvement work without any complaints. We presently have a A+ rating with the BBB and have worked very hard to keep it. We maintain high standards but need the homeowner's cooperation to complete work. Our history and record with the BBB speaks for itself.We always satisfy our customers requests before departing from the project. The complaint has not merit! The owner does not want T&CB to returned and we rendered a free repair at no charge. As far as we are concerned the case is closed.
Subject: Response to the *** complaint #***Dear Mrs***-Attached is our response to the customers complaintsI am sorry that I did not respond sooner but due to bronchitis I have been out of the office for the past two weeks.Pearl W***Town & Country Builders LLC808-737-
*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** * *** *** *** *** ** *** *** *** ***Hello Revdex.com,Yes the Contractor came and attempt to fix the damageHere are some pictures of the work doneThere was no communication whatsoever between the time the workers try to fix the problemAlso I was asking the Contractor to inspect the Roof and make sure everything is up to Standard before the warranty runs outI did not hear anything from them so I don’t know if the Inspection took placeAlso I was providing them with the paint to finish the job but unfortunately they mixed up the ceiling with the wall paintThe also took all the leftover cans of paint with them which were marked very clearly what was insideSo it is frustrating and very disappointing to see what this Company’s Standard are.At this point I do not care for them to return and do more damage to our property.*** *** *** * *** ***
*** ***
*** *** *** *** ***
*** ***
*** ***
*** ***
***
Complaint: ***
I am rejecting this response because:*** *** *** ***
*** *** *** *** *** *** **
*** *** *** ***
*** *** *** *** * *** *** *** *** ** *** *** *** ***Hello,I just want to clarify I did not removed the Key from the lock boxAs I came home from work this day the key was inside the house and the door was looked with one of the looksThe reason I made pictures was to show you what was not completed and if your person came to inspect the work he would had to see thisYes it is a two way street and I was assuming your communication to tell me you finish was the Key inside the House with the door locked.Case closed.*** *** * *** ***
*** ***
*** *** *** *** ***
*** ***
*** ***
*** ***
***
Complaint: [redacted]
I am rejecting this response because:See attached.
Sincerely,
[redacted]
The Contractor did not finished the work yet and will come to the property today to look at the damage.[redacted] Sent from my [redacted]
Town & Country Builders LLC completed a remodeling project for Mr. [redacted] about seven years ago and re-roofing the house was part of the remodeling project. Recently the roof had a water leak and damaged two interior sheets of gypsum board, eight square feet of ceiling gypsum board and insulation, and floor covering adjacent to the laundry room. The owner phoned the roofing sub-contractor who re-roofed the house and he completed the exterior roof repair under his warranty agreement with the owner but refused to complete the interior repairs. This was clearly the roofer's responsibility under his warranty agreement with the owner. Mr. [redacted] made a complaint with the Revdex.com and feltlike Town & Country Builder's LLC. should be responsible for the repairs because the roofer was our sub-contractor on the project seven years ago.The Hawaii State law requires the General Contractor to honor a one year warranty on all work but Town & Country Builder's LLC. warranty with the homeowner had expired six years ago. After Mr. [redacted] made his complaint with the Revdex.com then T&CB phoned him to discuss the nature of his complaint and decided to meet with him to inspect the interior damage claim. Although the warranty from T&CB had expired, but in the spirit of community relations, we decided to proceed with the repair at NO COST to the owner. At our meeting at the owner's home it was mutually agreed and accepted that T&CB would proceed with the work and that the owner would place a house key in an exterior lockbox so that the T&CB team could have access to the home to complete the repair. It was also agreed upon that the owner would provide the paint. In our meeting with Mr. [redacted] we communicated about the scope of repair work and anytime he called we responded. The T&CB team completed the repair work but when our project manager returned to the house to inspect the repair work he discovered that the key had been removed by the owner and therefore he could not obtain access to inspect.The items referred to in the photograph are all minor and require possibly two hours to complete. Two items required caulking and the painting work could be easily corrected. The photograph of the gypsum board adjacent to the pocket dooropening was not part of the scope of work because it was outside of the water damage location.The T&CB worker's removed the paint cans from the property because they were empty. If they had left them then the homeowner would have probably photographed them and made a complaint to the Revdex.com about it.I don't know what damages Mr. [redacted] is referring to as the mentioned items are only minor punch list items. The contractor's repair act notice Chapter 672E of the revised statues of the State of Hawaii requires that the contractor be given an opportunity to complete the repairs under the law. A simple phone call from Mr. [redacted] to T&CB would have resolved the matter and we could have scheduled a time with him to complete the aforementioned items but he neverphoned us, after all, communication is a two way street. Normally all other avenues are explored before a complaint is filed but that was not the case here. Instead the owner preferred to use the Revdex.com platform to discredit the contractor.There are laws in existence that protect companies against defamation of character from consumers .In conclusion, this complaint is about not applying caulking to two small areas and a mismatch of paint colors.. Had the owner called us an given us access to his home then we would have scheduled with him to complete the work at no charge.Town & Country Builders LLC has been in the general contracting business in the State of Hawaii for the past 35 years and has completed millions of dollars worth of home improvement work without any complaints. We presently have a A+ rating with the Revdex.com and have worked very hard to keep it. We maintain high standards but need the homeowner's cooperation to complete work. Our history and record with the Revdex.com speaks for itself.We always satisfy our customers requests before departing from the project. The complaint has not merit! The owner does not want T&CB to returned and we rendered a free repair at no charge. As far as we are concerned the case is closed.
[redacted]
[redacted]
[redacted]
[redacted]We resolved the issue with Mr. [redacted] and repaired the leak and the water damage at the interior of his home.Case should be removed or closed.John M[redacted]General ContractorTown & Country Builders LLC[redacted]
I phoned [redacted] who provided the roof warranty to the customer to find out why they would tell that to the customer? As soon as I have a response from them then I will update you regarding resolution. John M[redacted]for Pearl W[redacted]Town & Country Builders LLC[redacted]
We were unable to resolve the issues with the homeowner and the case was referred to our attorney. My attorney advised me to terminate the construction contract with the owner and the Department of Community Services and that has been done. Thank you for assisting me in trying to resolve the case with the owner but their demands exceeded my expectations.