Initial Business Response / [redacted] (1000, 5, 2014/04/28) */ Dear [redacted] , Thank you for writingToday I have credited this order to your account, though we do not show any tracking information showing that Ebates was utilized for this purchasePlease note that without tracking we are unable to get credit from the merchant and this leaves us with no credit to then pass on to youUnfortunately, we will not be able to credit any future orders where there is no trackingWe apologize for any inconvenience causedYou should see the order reflected in your account within hoursPlease let us know if we can assist you with anything further Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) thank you
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Hello, At this time we show all orders you referred to have been creditedWhen orders are not automatically reported to us we must investigate them with the merchants to ensure proper credit is being given and that the terms and conditions are being metI apologize for any inconvenience causedPlease let us know if we can assist you with anything further
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Dear Ms [redacted] and Revdex.com, Due to clear abuse of our referral program, all invalid referral bonuses were recently removedWe will allow the account to remain open and other Cash Back on shopping can be earned We will allow the accounts to be consolidated if Ms [redacted] wishes Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept! How did I abuse their referral program? Here is their program from their website as of today, 12/18/2015: How Our Referral Program Works Ebates will pay you for every new member you refer to our site who then shops at our partner merchant sites - see "qualified referral" belowWhile we love them too, pets, minor children and imaginary friends don't qualify, nor do referrals to friends or housemates who don't actually do their own shopping via their own account on Ebates.com A "qualified referral" is a new member of Ebates referred by you that signs up at Ebates.com during the referral period starting October 1st, and ending December 31st, and that complies with the rules set forth belowIf a qualified referral makes purchases totaling $or more that earn cash back within one year following signing up, Ebates will pay you a $"Base Bonus" for each such qualified referral and you will be eligible for an additional one-time "Tier Bonus" for the referral period based on the total number of such qualified referrals you generate and the Tier Bonus table then in effectYou will receive the highest Tier Bonus for which you qualify in the table aboveYour Tier Bonus will be added to your Ebates account at the conclusion of this promotionA qualified referral must be generated using (i) your custom referral link, (ii) the invitation forms on this page or (iii) other methods supplied by Ebates that allow for proper tracking of referralsThe following is a non-exhaustive list of activities that are not permitted and that will disqualify you from earning Bonuses: (i) self-referral, (ii) posting your referral link on any Ebates merchant's Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by Ebates in its sole discretion to be inconsistent with the purpose of the Ebates Tell-A-Friend ProgramEbates decisions are finalYou are responsible for any applicable taxesThis referral bonus promotion is open only to individuals who are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico and are at least eighteen (18) years of age Please provide your reasoning that I abused your programThis is principle, not the money! -***
Initial Business Response / [redacted] (1000, 5, 2014/02/04) */ Dear [redacted] , Thank you for contacting usI have reviewed this case and do show we responded to two inquiries from you and received no response to the emails we sentI apologize for any confusion For this Dell order, we show it was placed via Dell Employee and Affiliate purchase programUnfortunately, purchases made through that program do not earn cash back via Ebates This information is listed on Ebates and can be found on our Dell Consumer page here: [redacted] as well as on our store related exceptions page http://www.ebates.com/help/storeexceptions.htm I apologize for any inconvenience this may causeLet me us know if we can assist you with anything further
Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ebates.com We are sorry for the delayThe funds were sent out via Paypal on Monday, November 24th
Initial Business Response / [redacted] (1000, 5, 2014/07/02) */ Dear [redacted] , I apologize for the confusion regarding this case, it appears the agent handling it was in errorI have credited the $you were expecting to your accountIt should be reflected there nowPlease let us know if we can assist you with anything further Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ebates has met its obligation of paying the remainder amount
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Dear Ms [redacted] and Revdex.com, It appears that our team worked on this on August 3rd and requested the Macys gift card be sentThe card should be sent within the next business days Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/08/22) */ Dear ***, Thank you for writingI do show that we received and responded to the two inquiries you sent to us on 8/and 8/It's possible our responses went to your junk folder, please check to ensure they have notIn both responses we wrote to let you know we are in the process of investigating this missing order with LenovoThis process can take a little time, in general around days with LenovoAs soon as we get a response from them we will be sure to let you knowPlease let me know if we can assist you with anything further
The ebates's referral program is FRAUDIn the rule, they never disallow family referral, but when I referral my family member, they TERMINATION all of account (include family and friends) WITHOUT any noticeAnd I lost all of my eligible rebate money after thatAfter contact customer services, they insult us, they said it is "high level fraud"If disallow family referral, please notice us to remove these account and don't steal our eligible incoming
Initial Business Response / [redacted] (1000, 5, 2014/06/23) */ Hello, We do show that this order was credited at the correct amountThe amount you paid before taxes and fees was $and you were credited at the rate of 16% which came out to $The 16% rate was double from the rate we offer (8%)You do not earn 16% x I apologize for any confusion Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry fpr the late responseRevdex.com response to me got sent to my Junk Mail FolderDidn't check it until today Final Business Response / [redacted] (4000, 16, 2014/08/12) */ Dear ***, The rate offered at the time of your purchase was 16%This % was displayed on our siteYour subtotal before taxes and fees was $You have been given cash back in the amount of $which is exactly 16%So, the cash back you have been given is correct and no additional amount can be awarded Cash back is only earned on the subtotalThe amount you paid for a service charge and tax do not earn cash back Additionally, you appear to be confused as to what the daily double meansIt means the rate of cash back has been double from what it was previouslyNot that you earn the amount shown times twoAgain, you have been given 16% cash back and no further amount is due to youI apologize for any confusion Final Consumer Response / [redacted] (4200, 11, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The responses given were exactly the same before I contacted the Revdex.com to resolve this issueHas anybody at the Revdex.com even looked at this claim, I filed, other than provide a web page email function? HELLO Revdex.com ARE YOU THERE????
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ Dear Ms [redacted] and Revdex.com, We recently voided the check that was mailed and are scheduled to send the funds via Paypal Here is our message to Ms [redacted] from December 3rd, Hello ***, Thank you for your patience while we looked into this for youWe have requested that a new payment be issued to youWe will be sending your new payment via PayPal on January 9thPlease be aware that check number XXXXXXXX, will be voided soonWe apologize for the delay, and appreciate your continued patiencePlease notify us if you have any further questions or concerns [redacted] Customer Care Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive the email they said they sentBut my concern was with the fact that this is not the first time it has happenedThere are two checks they owe me and they only refer to one check Final Business Response / [redacted] (4000, 9, 2015/12/17) */ Per Ms [redacted] 's request, there are three checks that will be included in the replacement payment
Initial Business Response / [redacted] (1000, 6, 2016/02/18) */ Dear Ms [redacted] and Revdex.com, Our records show that this was resolved and that the payments was issued on Feb17th Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/18) */ They made it rightPlease close caseThank you
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ Dear Mr [redacted] and Revdex.com, Ebates recently processed quarterly payments to our membersDuring this process, we found that some funds in Mr [redacted] 's Ebates account were related to invalid use of our Tell-a-Friend programOnce discovered, we removed these funds from the accountWhen we were contacted by Mr [redacted] we explained that our system periodically removes any self-created referral accountsEach new member must sign up on their own, make their own purchases, manage their own account and have payments sent to themselves Mr [redacted] disputed that the accounts were invalid, so we investigated again, but found them again to be invalid During this process, Mr [redacted] noticed that I posted a Yelp review in about Ebates.comMy review was honest and in good faith, but I have alerted our legal team about Mr [redacted] 's issue with my review Sincerely, [redacted] Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, you arbitrarily removed my referrals and associated bonuses within hours after I inquired about my quarterly paymentIt is apparently to me that this was an arbitrary decision on your part and not a periodic system processNonetheless, I have now introduced those friends and family to an alternative cashback provider that I believe provides a similar value propositionAs I have stated before, under Section of the Federal Trade Commission Act, employees are required to clearly disclose their affiliation when posting reviews of their employer's products and servicesAs such, I respectfully disagree with your assertion that your review was honest and in good faith when you, as well as your former colleague, were not upfront with the fact that you were an active employee of Ebates Incat the time of the reviewSince you continue to suggest that I used the referral program inappropriately, please exercise your right under the program terms and conditions to terminate my accountFinally, I do not appreciate essentially getting accused of fraud, the disregard for transparency when employees post online reviews of Ebates and pre-emptively blocking my account on Facebook, one of many social media platforms, when private conversations with social media staff were conducted with courtesy and professionalismThank you
Initial Business Response / [redacted] (1000, 5, 2015/02/09) */ ***, Per our investigation into the order you submitted to us we were informed that your order was ineligible for Cash Back due to your use of a search engine during your shopping trip to visit other sites which broke the Ebates link Per our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase We will credit this order as a one time courtesy, but cannot do so for future orders which are denied for this reason You will see this reflected in your account within hours Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I accept the company's offer to credit my rebate to my account, the defense provided is inaccurate for I was redirected to the retail's store main website via Ebates' website through use of its "token"The purchase was made from the retail store's website and no third party was directly involved and no navigation from the store's website was performedThe retail store confirmed this was a direct sale with its companyThus Ebates' mitigating factors are questionableIn any event, a credit will resolve this issue
Final Consumer Response / [redacted] (2000, 6, 2015/12/23) */ The company has resolved the matterHowever I would like to note that they falsely advertise and it took many and I truly mean many emails to their support and the threat of Revdex.com involvement to get them to respond and handle my issueAll over $Very sad Thank you
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ Dear Revdex.com, Due to abuse of our program, this account was deactivated in October Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) did you all get paid for that
I have been a customer with Ebates since I have always received prompt customer service and excellent communication feedback if there were any problems with my usuage of the site I highly recommended it to friends and family with positive feedback as well When there are complaints as I have read on the Revdex.com review site I take them into consideration immediately Since we are all human and no one is perfect we should realize that mistakes or errors will occur sometime and just go with the flow and fix the bumps in the road so that the path can be smooth thank you for your quality service [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ebates.com Dear Ms [redacted] and Revdex.com, Today we have honored this request and added the Cash Back for this purchase to Ms [redacted] 's account Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Appreciate the quick responseAlso received direct email from Ebates confirming the rebate amountThanks, Revdex.com
Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ Dear [redacted] , We have reached out to Blue Nile for more information regarding this matter and they have provided us a breakdown of your click history which shows that you visited Ebates then clicked to Blue Nile and then once you placed items in your cart you visited two coupon sites, coupon-codes.com and retailmenot.comI have attached the click history file to this case As stated in our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase We too would loved to have earned credit for this order but have not due to your search for coupon codes and as such have no ability to provide cash back for this orderWe apologize for any inconvenience this may cause Initial Consumer Rebuttal / [redacted] (4200, 12, 2014/11/30) */ Unfortunately, I missed the deadlineAt this point, I would just like to point out that it was not solved to my satisfaction (they simply said no)It appears to me as a victory for the ingenious layer: somewhere in their long terms and conditions, they are able not to pay my reward Additionally, the fact that they collected and kept my browser records is concerning Thank you for your time
Complaint: [redacted] I am rejecting this response because: I did not abuse the programI signed up on my own and in good faith made a purchase at att and was due cash back for this orderEbates has received credit from my orderI am not requesting any bonus payment just the cash back I earned from orderAs far as I know there was a problem with my girlfriends company card she used with ebatesI thought it was cleared up with ebatesI would request that ebates release the cash back I earned and if there was a problem that it would have been addressed before I went through months of waiting for ebates to track my purchase it should have been addressed thenEbates does not explain what is allowed in their terms and conditions so once you make your purchase that you can not undo they hit you with a abuse claim and keep the money they earn from your purchase It was explained that it was a company card to ebates and the rep said ok and combined accounts because it was not explained that was not okAll I ask is that the cashback I earned be released because it was not explained that this abuseSincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2014/04/28) */ Dear [redacted] , Thank you for writingToday I have credited this order to your account, though we do not show any tracking information showing that Ebates was utilized for this purchasePlease note that without tracking we are unable to get credit from the merchant and this leaves us with no credit to then pass on to youUnfortunately, we will not be able to credit any future orders where there is no trackingWe apologize for any inconvenience causedYou should see the order reflected in your account within hoursPlease let us know if we can assist you with anything further Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/04/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) thank you
Initial Business Response / [redacted] (1000, 5, 2015/07/29) */ Hello, At this time we show all orders you referred to have been creditedWhen orders are not automatically reported to us we must investigate them with the merchants to ensure proper credit is being given and that the terms and conditions are being metI apologize for any inconvenience causedPlease let us know if we can assist you with anything further
Initial Business Response / [redacted] (1000, 5, 2015/12/17) */ Dear Ms [redacted] and Revdex.com, Due to clear abuse of our referral program, all invalid referral bonuses were recently removedWe will allow the account to remain open and other Cash Back on shopping can be earned We will allow the accounts to be consolidated if Ms [redacted] wishes Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept! How did I abuse their referral program? Here is their program from their website as of today, 12/18/2015: How Our Referral Program Works Ebates will pay you for every new member you refer to our site who then shops at our partner merchant sites - see "qualified referral" belowWhile we love them too, pets, minor children and imaginary friends don't qualify, nor do referrals to friends or housemates who don't actually do their own shopping via their own account on Ebates.com A "qualified referral" is a new member of Ebates referred by you that signs up at Ebates.com during the referral period starting October 1st, and ending December 31st, and that complies with the rules set forth belowIf a qualified referral makes purchases totaling $or more that earn cash back within one year following signing up, Ebates will pay you a $"Base Bonus" for each such qualified referral and you will be eligible for an additional one-time "Tier Bonus" for the referral period based on the total number of such qualified referrals you generate and the Tier Bonus table then in effectYou will receive the highest Tier Bonus for which you qualify in the table aboveYour Tier Bonus will be added to your Ebates account at the conclusion of this promotionA qualified referral must be generated using (i) your custom referral link, (ii) the invitation forms on this page or (iii) other methods supplied by Ebates that allow for proper tracking of referralsThe following is a non-exhaustive list of activities that are not permitted and that will disqualify you from earning Bonuses: (i) self-referral, (ii) posting your referral link on any Ebates merchant's Facebook or forum page, (iii) keyword bidding for the purpose of generating traffic to pages containing your referral link, and (iv) any similar activity determined by Ebates in its sole discretion to be inconsistent with the purpose of the Ebates Tell-A-Friend ProgramEbates decisions are finalYou are responsible for any applicable taxesThis referral bonus promotion is open only to individuals who are legal residents of the fifty (50) United States, the District of Columbia or Puerto Rico and are at least eighteen (18) years of age Please provide your reasoning that I abused your programThis is principle, not the money! -***
Initial Business Response / [redacted] (1000, 5, 2014/02/04) */ Dear [redacted] , Thank you for contacting usI have reviewed this case and do show we responded to two inquiries from you and received no response to the emails we sentI apologize for any confusion For this Dell order, we show it was placed via Dell Employee and Affiliate purchase programUnfortunately, purchases made through that program do not earn cash back via Ebates This information is listed on Ebates and can be found on our Dell Consumer page here: [redacted] as well as on our store related exceptions page http://www.ebates.com/help/storeexceptions.htm I apologize for any inconvenience this may causeLet me us know if we can assist you with anything further
Initial Business Response / [redacted] (1000, 5, 2014/11/25) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ebates.com We are sorry for the delayThe funds were sent out via Paypal on Monday, November 24th
Initial Business Response / [redacted] (1000, 5, 2014/07/02) */ Dear [redacted] , I apologize for the confusion regarding this case, it appears the agent handling it was in errorI have credited the $you were expecting to your accountIt should be reflected there nowPlease let us know if we can assist you with anything further Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/07/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ebates has met its obligation of paying the remainder amount
Initial Business Response / [redacted] (1000, 5, 2015/08/04) */ Dear Ms [redacted] and Revdex.com, It appears that our team worked on this on August 3rd and requested the Macys gift card be sentThe card should be sent within the next business days Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/11) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2014/08/22) */ Dear ***, Thank you for writingI do show that we received and responded to the two inquiries you sent to us on 8/and 8/It's possible our responses went to your junk folder, please check to ensure they have notIn both responses we wrote to let you know we are in the process of investigating this missing order with LenovoThis process can take a little time, in general around days with LenovoAs soon as we get a response from them we will be sure to let you knowPlease let me know if we can assist you with anything further
The ebates's referral program is FRAUDIn the rule, they never disallow family referral, but when I referral my family member, they TERMINATION all of account (include family and friends) WITHOUT any noticeAnd I lost all of my eligible rebate money after thatAfter contact customer services, they insult us, they said it is "high level fraud"If disallow family referral, please notice us to remove these account and don't steal our eligible incoming
Initial Business Response / [redacted] (1000, 5, 2014/06/23) */ Hello, We do show that this order was credited at the correct amountThe amount you paid before taxes and fees was $and you were credited at the rate of 16% which came out to $The 16% rate was double from the rate we offer (8%)You do not earn 16% x I apologize for any confusion Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/07/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) Sorry fpr the late responseRevdex.com response to me got sent to my Junk Mail FolderDidn't check it until today Final Business Response / [redacted] (4000, 16, 2014/08/12) */ Dear ***, The rate offered at the time of your purchase was 16%This % was displayed on our siteYour subtotal before taxes and fees was $You have been given cash back in the amount of $which is exactly 16%So, the cash back you have been given is correct and no additional amount can be awarded Cash back is only earned on the subtotalThe amount you paid for a service charge and tax do not earn cash back Additionally, you appear to be confused as to what the daily double meansIt means the rate of cash back has been double from what it was previouslyNot that you earn the amount shown times twoAgain, you have been given 16% cash back and no further amount is due to youI apologize for any confusion Final Consumer Response / [redacted] (4200, 11, 2014/07/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) The responses given were exactly the same before I contacted the Revdex.com to resolve this issueHas anybody at the Revdex.com even looked at this claim, I filed, other than provide a web page email function? HELLO Revdex.com ARE YOU THERE????
Initial Business Response / [redacted] (1000, 5, 2015/12/15) */ Dear Ms [redacted] and Revdex.com, We recently voided the check that was mailed and are scheduled to send the funds via Paypal Here is our message to Ms [redacted] from December 3rd, Hello ***, Thank you for your patience while we looked into this for youWe have requested that a new payment be issued to youWe will be sending your new payment via PayPal on January 9thPlease be aware that check number XXXXXXXX, will be voided soonWe apologize for the delay, and appreciate your continued patiencePlease notify us if you have any further questions or concerns [redacted] Customer Care Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/12/16) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did receive the email they said they sentBut my concern was with the fact that this is not the first time it has happenedThere are two checks they owe me and they only refer to one check Final Business Response / [redacted] (4000, 9, 2015/12/17) */ Per Ms [redacted] 's request, there are three checks that will be included in the replacement payment
Initial Business Response / [redacted] (1000, 6, 2016/02/18) */ Dear Ms [redacted] and Revdex.com, Our records show that this was resolved and that the payments was issued on Feb17th Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/02/18) */ They made it rightPlease close caseThank you
Initial Business Response / [redacted] (1000, 5, 2016/02/19) */ Dear Mr [redacted] and Revdex.com, Ebates recently processed quarterly payments to our membersDuring this process, we found that some funds in Mr [redacted] 's Ebates account were related to invalid use of our Tell-a-Friend programOnce discovered, we removed these funds from the accountWhen we were contacted by Mr [redacted] we explained that our system periodically removes any self-created referral accountsEach new member must sign up on their own, make their own purchases, manage their own account and have payments sent to themselves Mr [redacted] disputed that the accounts were invalid, so we investigated again, but found them again to be invalid During this process, Mr [redacted] noticed that I posted a Yelp review in about Ebates.comMy review was honest and in good faith, but I have alerted our legal team about Mr [redacted] 's issue with my review Sincerely, [redacted] Ebates Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) ***, you arbitrarily removed my referrals and associated bonuses within hours after I inquired about my quarterly paymentIt is apparently to me that this was an arbitrary decision on your part and not a periodic system processNonetheless, I have now introduced those friends and family to an alternative cashback provider that I believe provides a similar value propositionAs I have stated before, under Section of the Federal Trade Commission Act, employees are required to clearly disclose their affiliation when posting reviews of their employer's products and servicesAs such, I respectfully disagree with your assertion that your review was honest and in good faith when you, as well as your former colleague, were not upfront with the fact that you were an active employee of Ebates Incat the time of the reviewSince you continue to suggest that I used the referral program inappropriately, please exercise your right under the program terms and conditions to terminate my accountFinally, I do not appreciate essentially getting accused of fraud, the disregard for transparency when employees post online reviews of Ebates and pre-emptively blocking my account on Facebook, one of many social media platforms, when private conversations with social media staff were conducted with courtesy and professionalismThank you
Initial Business Response / [redacted] (1000, 5, 2015/02/09) */ ***, Per our investigation into the order you submitted to us we were informed that your order was ineligible for Cash Back due to your use of a search engine during your shopping trip to visit other sites which broke the Ebates link Per our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase We will credit this order as a one time courtesy, but cannot do so for future orders which are denied for this reason You will see this reflected in your account within hours Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/02/10) */ (The consumer indicated he/she ACCEPTED the response from the business.) Although I accept the company's offer to credit my rebate to my account, the defense provided is inaccurate for I was redirected to the retail's store main website via Ebates' website through use of its "token"The purchase was made from the retail store's website and no third party was directly involved and no navigation from the store's website was performedThe retail store confirmed this was a direct sale with its companyThus Ebates' mitigating factors are questionableIn any event, a credit will resolve this issue
Final Consumer Response / [redacted] (2000, 6, 2015/12/23) */ The company has resolved the matterHowever I would like to note that they falsely advertise and it took many and I truly mean many emails to their support and the threat of Revdex.com involvement to get them to respond and handle my issueAll over $Very sad Thank you
Initial Business Response / [redacted] (1000, 5, 2015/04/15) */ Dear Revdex.com, Due to abuse of our program, this account was deactivated in October Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/04/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) did you all get paid for that
I have been a customer with Ebates since I have always received prompt customer service and excellent communication feedback if there were any problems with my usuage of the site I highly recommended it to friends and family with positive feedback as well When there are complaints as I have read on the Revdex.com review site I take them into consideration immediately Since we are all human and no one is perfect we should realize that mistakes or errors will occur sometime and just go with the flow and fix the bumps in the road so that the path can be smooth thank you for your quality service [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/12/16) */ Contact Name and Title: [redacted] ,Director Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ebates.com Dear Ms [redacted] and Revdex.com, Today we have honored this request and added the Cash Back for this purchase to Ms [redacted] 's account Sincerely, Ebates Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/12/17) */ (The consumer indicated he/she ACCEPTED the response from the business.) Appreciate the quick responseAlso received direct email from Ebates confirming the rebate amountThanks, Revdex.com
Initial Business Response / [redacted] (1000, 5, 2014/11/03) */ Dear [redacted] , We have reached out to Blue Nile for more information regarding this matter and they have provided us a breakdown of your click history which shows that you visited Ebates then clicked to Blue Nile and then once you placed items in your cart you visited two coupon sites, coupon-codes.com and retailmenot.comI have attached the click history file to this case As stated in our Terms and Conditions, If you visit other sites before completing your purchase or use coupons not provided by Ebates, your purchase might be associated with a service other than Ebates and you might not earn cash back on your purchase We too would loved to have earned credit for this order but have not due to your search for coupon codes and as such have no ability to provide cash back for this orderWe apologize for any inconvenience this may cause Initial Consumer Rebuttal / [redacted] (4200, 12, 2014/11/30) */ Unfortunately, I missed the deadlineAt this point, I would just like to point out that it was not solved to my satisfaction (they simply said no)It appears to me as a victory for the ingenious layer: somewhere in their long terms and conditions, they are able not to pay my reward Additionally, the fact that they collected and kept my browser records is concerning Thank you for your time
Complaint: [redacted] I am rejecting this response because: I did not abuse the programI signed up on my own and in good faith made a purchase at att and was due cash back for this orderEbates has received credit from my orderI am not requesting any bonus payment just the cash back I earned from orderAs far as I know there was a problem with my girlfriends company card she used with ebatesI thought it was cleared up with ebatesI would request that ebates release the cash back I earned and if there was a problem that it would have been addressed before I went through months of waiting for ebates to track my purchase it should have been addressed thenEbates does not explain what is allowed in their terms and conditions so once you make your purchase that you can not undo they hit you with a abuse claim and keep the money they earn from your purchase It was explained that it was a company card to ebates and the rep said ok and combined accounts because it was not explained that was not okAll I ask is that the cashback I earned be released because it was not explained that this abuseSincerely, [redacted] ***