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[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10926070, and find that this resolution would be satisfactory to me

Revdex.com Legal/Rachel ***I would like to respond to the allegations shared by Ms [redacted] about our company and the issues at hand First and foremost, I will define the multiple relationships that define the complexity of this situationELDA Management Services (ELDA) is a property management company hired by the owner/landlord of unit.75, which is above Ms***’s unit We have a management agreement with the owner that defines our responsibilities, which include limits to the amounts that can be spent on any repair for his unit In a condo regime (as in this case) the homeowner owns everything from the the sheetrock inward of their unit Our fiduciary duty is first with our landlord and then our tenant We will be glad to provide contracts to the Revdex.com upon request as it can not be disclosed to anyone else We have been managing this property since July of (over years) without any issues and we understand the process of which these issues need to be handled[redacted] -They are responsible for any exterior areas, common elements & common utilities (such as electrical, plumbing, water, ) [redacted] - Property management company handling her unit and her landlord, much like we handle ours Ms [redacted] is to communicate and address this with PMI.THE ISSUE:Doris w/ [redacted] contacted us complaining about a leak coming from the AC in the unit we manage We contacted our tenant and scheduled to enter the property on Saturday October as our tenant had been out of town Our AC vendor went to diagnose the problem and make any repairs necessary At that time, they did not find any issue with the AC nor did they find any leaks coming from the AC Following is a timeline of action that took place after our initial inspection:-October - Ms [redacted] contacted us directly accusing us of nothing being done and the problem persisted Stated that the AC was still leaking and needed to be replaced Multiple texts were sent back and forth on this issue between Byron and Ms***.-October - We sent our vendor once again to check the AC for leaks No problem was found He then went downstairs to Ms***’s unit to see what she was seeing and report back He was not a plumber because the continuous claim was that the AC was leaking and needed to be checked, so we did again We never send plumbers to address AC issues.-October - We spoke with Doris of PMI We discussed the delineation between what is HOA responsibility and what is homeowner responsibility We requested that HOA be contacted to resolve the issue as the problem was not from our unit.-October - Tenant contacted us once again demanding hotel stay to be paid by us and harassing implicating legal actions (texts available upon request).-October - Once again, we sent our vendor to look at both the AC and the plumbing in her unit He documented the condition of the AC, once again working properly and no leaks detected anywhere within the AC or from the inside of unit He waited for a ladder to arrive and then proceeded to meet with Ms [redacted] in her unit He inspected the issue from her unit and determined that the leak is coming from one of the drain/sewage lines At that point, he recommended that the HOA be contacted to address the plumbing issue Once again, Ms [redacted] demanded that we contact the HOA immediately and take care of the problem or place her in a hotel room We explained to her, that we are not responsible for her unit and would need to contact Doris with [redacted] to 1) communicate with the HOA and 2) to make any other arrangements as necessary.October - We contacted Doris with [redacted] to discuss the issue and to communicate with the HOA as a follow up We agreed to have the issue resolved by the HOA and we agreed for them to gain access to our property under management to address the issue if necessary.As of today, resolution is pending the outcome of the HOA inspection.OUR DEMAND:At this time, Ms [redacted] has gone to multiple websites (including our Facebook web page) creating defamatory remarks about our company Please note that she is neither our client nor our customer and we have never had any communication with Ms [redacted] prior to this incident Please see the following copied text from one of Social Media sites:“This company should be put out of business and sued in civil courtI have never seen such negligence, lack of customer service and unethical practices from a management companyThey do not fix issues when first brought to their attention and it results in expensive and entirely avoidable property damageAnyone looking to move into one of their properties, or worse have them manage your property, should just keep looking.”We understand her frustration with the issue and we have addressed the claim three times now in an attempt to come to a resolution, which brings her defamatory claims to being completely false Unfortunately, in today’s world, it is too easy to go around and write negative information about any company without obtaining or understanding, at a minimum, the circumstances and legalities surrounding the issue at hand As a company, we have very little recourse to counter the accusations and claims being spread all over the social media venues provided to the individuals At this time, we are demanding that she retract these claims as being from each of the pages where she posted Unfortunately, if this does not occur, we will be forced to take legal action against Ms [redacted] for her defamatory claims as our only course of actionPlease do not hesitate to contact me with any questions Looking forward to an amicable solution to all the issues mentioned here.Sincerely,Elias C| ELDA Management Services

To whom it may concern,
My name is *** Camhi and I want to respond to this complaint Here at ELDA we take every issue with utmost importance and this one is no different
Unfortunately, this is one issue that is not in our full control to address As she mentioned in her
complaint, this is a community that is managed by an HOA and it is a condominium under a Condo regime What this means is that the owner only owns the area between the walls enclosing the unit The HOA and the common ownership made up of all owners, own the buildings and all structures along with common areas of the community The reason I am going into this detail is because it delineates our responsibility and that of the Home Owners Association Having said that, Creative Management, who is the management company associated with the Home Owners Association, is the responsible party for repairing any issue related to the building, windows, exterior, roofs We are responsible for taking care of any issue related to the condominium and services related to it directly
Here at ELDA, we have not sat idly and ignored her issue We have attempted to communicate daily with Creative Management for them to send someone to address the issue as it is something that we can not do It is a liability for us and for the tenant to attempt to fix this and it is against the rules and by-laws of the community to make any repairs to the community Yesterday was the first time we have been able to communicate with a live person in the maintenance department at Creative and opened the case to address the issue They promised they would take care of it right away, but unfortunately we have not been notified as to the status of that order When I spoke to *** on Friday, I communicated to her that as soon as they fixed the issue from the exterior, that we would be glad to go in and take care of any damages that may have occurred on the interior of her unit We have worked on getting this issue addressed, but it is against our legal rights to repair the issue ourselves It is not uncommon for issues like this to potentially take a little longer, because there is more than one entity involved and working to resolve this issue.
We are working diligently to get a resolution to the issue and believe it will be resolved
Additionally, Creative Management and ELDA Management Services, have no ties or relationship in any way and should not be tied to the same complaint and thus should be separate issues We are working to come to a resolution and can not be held responsible for the lack of response from an entity, which has no affiliation with us and which we have no control over how they handle their business and day-to-day activities
The only viable resolution is for all our attentions to be focused on getting the repair done through Creative Management and the Home Owner's Association
I will be glad to provide any further information to help resolve this problem
Sincerely,
Management
ELDA Management Services, Inc

Revdex.com Legal/Rachel [redacted]I would like to respond to the allegations shared by Ms. [redacted] about our company and the issues at hand.  First and foremost, I will define the multiple relationships that define the complexity of this situation. ELDA Management Services (ELDA) is a property management...

company hired by the owner/landlord of unit.75, which is above Ms. [redacted]’s unit.  We have a management agreement with the owner that defines our responsibilities, which include limits to the amounts that can be spent on any repair for his unit.  In a condo regime (as in this case) the homeowner owns everything from the the sheetrock inward of their unit.  Our fiduciary duty is first with our landlord and then our tenant.  We will be glad to provide contracts to the Revdex.com upon request as it can not be disclosed to anyone else.  We have been managing this property since July of 2006 (over 10 years) without any issues and we understand the process of which these issues need to be handled.[redacted] -They are responsible for any exterior areas, common elements & common utilities (such as electrical, plumbing, water, …)[redacted] - Property management company handling her unit and her landlord, much like we handle ours.  Ms. [redacted] is to communicate and address this with PMI.THE ISSUE:Doris w/[redacted] contacted us complaining about a leak coming from the AC in the unit we manage.  We contacted our tenant and scheduled to enter the property on Saturday October 15 as our tenant had been out of town.  Our AC vendor went to diagnose the problem and make any repairs necessary.  At that time, they did not find any issue with the AC nor did they find any leaks coming from the AC.  Following is a timeline of action that took place after our initial inspection:-October 19 - Ms. [redacted] contacted us directly accusing us of nothing being done and the problem persisted.  Stated that the AC was still leaking and needed to be replaced.  Multiple texts were sent back and forth on this issue between Byron and Ms. [redacted].-October 19 - We sent our vendor once again to check the AC for leaks.  No problem was found.  He then went downstairs to Ms. [redacted]’s unit to see what she was seeing and report back.  He was not a plumber because the continuous claim was that the AC was leaking and needed to be checked, so we did again.  We never send plumbers to address AC issues.-October 20 - We spoke with Doris of PMI.  We discussed the delineation between what is HOA responsibility and what is homeowner responsibility.  We requested that HOA be contacted to resolve the issue as the problem was not from our unit.-October 21 - Tenant contacted us once again demanding hotel stay to be paid by us and harassing implicating legal actions (texts available upon request).-October 21 - Once again, we sent our vendor to look at both the AC and the plumbing in her unit.  He documented the condition of the AC, once again working properly and no leaks detected anywhere within the AC or from the inside of unit 75.  He waited for a ladder to arrive and then proceeded to meet with Ms. [redacted] in her unit.  He inspected the issue from her unit and determined that the leak is coming from one of the drain/sewage lines.  At that point, he recommended that the HOA be contacted to address the plumbing issue.  Once again, Ms. [redacted] demanded that we contact the HOA immediately and take care of the problem or place her in a hotel room.  We explained to her, that we are not responsible for her unit and would need to contact Doris with [redacted] to 1) communicate with the HOA and 2) to make any other arrangements as necessary.October 24 - We contacted Doris with [redacted] to discuss the issue and to communicate with the HOA as a follow up.  We agreed to have the issue resolved by the HOA and we agreed for them to gain access to our property under management to address the issue if necessary.As of today, resolution is pending the outcome of the HOA inspection.OUR DEMAND:At this time, Ms. [redacted] has gone to multiple websites (including our Facebook web page) creating defamatory remarks about our company.  Please note that she is neither our client nor our customer and we have never had any communication with Ms. [redacted] prior to this incident.   Please see the following copied text from one of Social Media sites:“This company should be put out of business and sued in civil court. I have never seen such negligence, lack of customer service and unethical practices from a management company. They do not fix issues when first brought to their attention and it results in expensive and entirely avoidable property damage. Anyone looking to move into one of their properties, or worse have them manage your property, should just keep looking.”We understand her frustration with the issue and we have addressed the claim three times now in an attempt to come to a resolution, which brings her defamatory claims to being completely false.  Unfortunately, in today’s world, it is too easy to go around and write negative information about any company without obtaining or understanding, at a minimum, the circumstances and legalities surrounding the issue at hand.  As a company, we have very little recourse to counter the false accusations and claims being spread all over the social media venues provided to the individuals.  At this time, we are demanding that she retract these claims as being false from each of the pages where she posted.  Unfortunately, if this does not occur, we will be forced to take legal action against Ms. [redacted] for her defamatory claims as our only course of action. Please do not hesitate to contact me with any questions.  Looking forward to an amicable solution to all the issues mentioned here.Sincerely,Elias C. | ELDA Management Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID 10926070, and find that this resolution would be satisfactory to me.

We dropped off the materials on April 26th and due to weather we had to push the build date up.  We are truly sorry we were not able to start the job sooner. Unfortunately, it rained all week.  We started Mr. [redacted]'s build on the May 3rd and was completed May 6th.  We have been in...

contact with Mr.[redacted] and were able to reconcile the situation. He is very happy with the work our company provided.