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Ebe Fence Company Inc

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Reviews Ebe Fence Company Inc

Ebe Fence Company Inc Reviews (7)

I have read Mr***’s concerns and have reviewed his vehicles history. Mr*** did purchase the Ford Ranger from us as he states. The vehicle was already years old with over 135,miles on it at the time of delivery. We safety inspected the Ford
Ranger on 9/13/at our facility (Technician *** ***, + years of experience, ASE Certified). In addition to the inspection the following items were repaired; we replaced the rear parking brake cables which had seized due to corrosion, we also diagnosed and repaired an AC leak and recharged the system and Changed the Engine Oil and Filter on the vehicle. There was an ABS light on at the time of the safety inspection which was disclosed on the WI Buyers Guide which Mr*** had signed and received a copy of at delivery. There were no loose suspension components at the time of the vehicle’s safety inspection. We had not seen Mr*** at our facility since the delivery (months and over 8,miles) prior to the major wheel bearing failure. During my years in the automobile service industry I have only seen wheel bearing actually separate. There has always been extensive noise (grinding or howling) for a period of time prior to wheel bearing separation. Replacing the wheel bearing prior to total separation would have greatly reduce the repair expense The other components that required replacement were caused by the wheel bearing separation. Ford (the Manufacturer) only covered the wheel bearing component for yrs36,on this Ranger. Mr***’s vehicle was out of factory warranty by years and 99,miles when he purchased the vehicle. The vehicle was not covered by an extended service contract and the manufacturer’s warranty was long expired when the wheel bearing failed. During Mr***’s service visit in June of for the wheel bearing failure, he did not request an oil change service to be performed. Mr*** had not returned to the Dealership for his 3,mile oil change service or his 6,oil change service prior to June of 2014. On September 19th, the engine seized on his Ford Ranger. The vehicle had over 10,miles on it since we last changed the Ranger’s engine oil, during our safety inspection (typically an engine seizes from lack of oil). Mr*** may have been changing his own oil or having someone else perform this service but we were not performing this maintenance for him. Regardless of whether Mr*** had performed the recommended maintenance, the situation remained the same. His vehicle was broke down hours away and he needed transportation. We offered to trade him into another vehicle. He looked at our inventory with our sales representative Ryan Hubacek and we were waiting to hear back from him. The value of the year old vehicle with over 145,miles on it would not justify engine replacement if we were to take it in on trade. It also did not make sense to tow his vehicle back to *** based upon the vehicle’s current condition. We understand his financial condition may prevent him from repairing the Ranger or trading it in on another vehicle. However, we are very willing to work with him to find him a replacement vehicle. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
It was not written on the website it was audio on the website stating the informationI still may have it saved
Regards,
*** ***

We sincerely apologize for any confusion that occurred that day or has occurred sinceAs you can tell by the hundreds of positive reviews on our website your case certainly isn't the norm. The good news is that both the service contract and GAP insurance policy that you purchased are
refundablePlease stop by the dealership and we will fill out the proper paperwork to get this resolvedPlease ask for myself, *** ***, or *** *** in that orderThank you for your feedback
** ***

I wish there was more we could have done for youWhen you purchase a vehicle that is over years old with over 135,miles things can happenThis was not a GM Certified Car as you stateThis was a car is not eligible for GM Certification given the make, year, and milesIt was inspected by a mechanic with 20+ years experience and put for sale on our lot as an "As Is Budget Vehicle." The fact remains that you drove the vehicle without any issues for months and 8,miles. You claim your engine seized up in September of almost a year after you purchased the vehicle that was years old with 135,milesWe can not foresee future problemsAs you can tell by the hundreds of positive reviews on our website and our current standing with the Revdex.com your experience certainly isn't the norm.
** ***

I have a refund already on the GAP insurance from having the loan refinanced with my Credit Union. They already knew this! Plus it was prorated! They FORCED it on me with the statement I HAD TO HAVE IT! I told them I didn't want it! I was TOLD by the Salesman that the extended warranty was INCLUDED!! Yet was charged for it! One of the reasons I bought the truck! NOW, you'll refund the money? Then you need to refund the full purchase price of the truck too! Plus you tried to take advantage of your company's own error on my trade in, to reduce the value so I wouldn't trade it! This whole process is beginning to waste my time! I am only able to even access this on weekends IF I have time when at home! Your 5 day deadline will end this without resolution, because sooner or later, I won't be home in time to catch it.

I am terribly sorry for any confusion on our website. I have looked over the website and I don't see any information regarding Impala's and Malibu's from $10,995. We strive to be transparent every day. We certainly don't try to bait and switch anyone. As you can tell by our stellar Revdex.com Rating and...

the hundreds of positives reviews on our website this certainly isn't the norm. I'm sorry for your experience.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
 I reject because [redacted] simply does not care about all his customers.  In addition, used vehicles are not purchased with the expectation that they will only last a few months. Moreover, I experienced TWO critical breakdowns less than a year in owning the vehicle.  If the mechanic did have 20 plus years of experience, these dangerously unsafe mechanical conditions should have been detected immediately.  Although [redacted] states "we cannot foresee future problems",   then why does this dealership bother to sell any used vehicles? He certainly wanted the money by selling it off his lot.  I could have purchased a used vehicle from a private individual and received the same reaction to these critical breakdown problems.  However Stark Automotive Group is a BUSINESS and is liable when they sell any vehicles that are unsafe or are not road-worthy.   Also 'hundreds of positive reviews' are worthless to a consumer that purchased an unsafe  vehicle that could have killed the consumer or other individuals on the roadway.  [redacted] makes no concessions at all.  If this business does not care what happens after a sale, the business should not sell used vehicles at all. Consequently, [redacted]s's uncaring response is completely unreasonable and unacceptable to me.[redacted]

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