eBee Directory

Review: THE ACCOUNT WITH THIS COMPANY WAS CLOSED AND CANCELLED BACK ON JAN. **, 2011. A LETTER OF CLOSURE WAS RECEIVED SPECIFICALLY STATING THE FOLLOWING: "HERE IS A LETTER OF CLOSURE ALONG WITH YOUR INVOICE, LETTING YOU KNOW THAT YOU WILL BE REMOVED FROM EBEEDIRECTORY'S CALLING LIST FOR ALL RENEWALS." THIS ACCOUNT WAS PAID AND CLOSED IN 2011, NOW IT'S 2013 AND I AM BEING HARASSED BY BEING CONSTANTLY CALLED IN REGARDS TO A NEW INVOICE AND BEING SENT NUMEROUS FAXES TO PAY IMMEDIATELY. THIS ISSUE NEEDS TO BE FIXED NOW AND NEEDS TO BE PLACED ON A DO NOT CALL LIST.Desired Settlement: STOP CONTACTING OUR OFFICE AND DISREGARD INVOICE FOR THEIR MISTAKE. NEVER CALL, FAX, OR MAIL OUR PLACE OF BUSINESS WITH ANY INVOICES OR OFFERS.

Business

Response:

Via Email:

Cancellation of Invoice [redacted].

We at EBeeDirectory try and work very hard at keeping our customers happy.

Unfortunately mistakes happen and as per indicated by [redacted] in her complaint, we did send a final invoice with a letter of closure to [redacted] in 2011 and invoice[redacted] was sent in error. Usually with letters of closures we close off the account and remove the client from our system. I guess in this case a mistake happened and they were not removed. I deeply apologize and have cancelled invoice[redacted] and officially put [redacted] on our do not call list.

Best Regards,

President

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,