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Ebersole, Inc.

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Reviews Ebersole, Inc.

Ebersole, Inc. Reviews (5)

????BEWARE???? I bought a Subaru Legacy here in March, - no warranty (stupid mistake on my part)Before the purchase was even finalized the salespeople were very rude to meThey had little interest in answering my questions & gave me basically no information on the history of the carAfter I bought the vehicle one of the employees texted my cell phone & asked me why I was rude to his coworkerHow unprofessional!? As far as the vehicle is concerned, when we went to pick it up we noticed a tail light was out (it was supposedly inspected a week before)They said they couldn't replace the light because their service people were gone for the night & that I could either drive the car back the next day to have it fixed or leave the car overnight & pick it up the next dayI live in Lancaster, so I was not wanting to drive back to Lebanon for a third time in one week, so I refusedThey agreed to mail me a replacement bulbOf course, I got pulled over on my way homeLuckily the cop let me off with a warning & they did mail me my bulbThen, about a week after buying the car, I got a call from Ebersole stating that I had open recalls on my passenger side airbag (still has yet to be fixed because the part is on back order)Toward the end of May my check engine light came onI took it to A*** A*** & got a code read & they suggested I get a new oil filterI had driven the vehicle approximately 4,miles since I bought it so I took it for an oil change & the light went offNo problemWell, a few days later I notice the airbag light is onI didn't pay it much mind until a week later when the brake light, abs light & battery light also came onA Google search pointed to a bad alternator, so back to A*** Auto I wentThey checked the battery, alternator & starter & said all three were working fine & that it must be electricalA few hours later while driving the lights started to flicker & the car wouldn't accelerateWhen we pulled over & turned the engine off it wouldn't start back upOnce we finally got it to start we got about yards before it sputtered & shut off on its ownWe waited on the side of the road for over an hour for a tow on a car I've had for not quite monthsDO NOT BUY FROM THIS DEALER! Not only was their customer service absolutely disgusting, but their cars are complete lemonsThere's no reason I should need a new alternator after having had the car for months & it just passing inspectionWorst experience of my lifeTake your business to ANYWHERE but The Back Lot!

I called this customer to discuss their concern, offered something above the warranty that came with the vehicle purchase and above the previously offered good will workThe situation should be resolvedAlthough, in this case, we cannot admit we did anything wrong, customer satisfaction is our
number one priorityWe hope our customer is happy with the solution we delivered.Please close this case.Best regards,Andrew E***President

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
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[redacted]

[A default letter is provided here which indicates your acceptance of the business's...

response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I spoke with the customer today.  He will utilize his insurance and we will reimburse his deductible.  Thank You for you business.  [redacted]@ebersoleauto.com

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Address: 1900 Cumberland St, Lebanon, Pennsylvania, United States, 17042-4495

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www.ebersoleauto.com

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Shady, yet now dead: once upon a time this website was reported to be associated with Ebersole, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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