Eberwein Group

RE: [redacted] Thank you for the opportunity to respondCustomer asserts that we junked the car without her consent Customer called us and asked for us to tow the car to our yard because it would not runWe did, and we found that the motor was ruined due to lack of oilThe vehicle also was severely damaged due to multiple accidentsCustomer did not maintain adequate insurance coverage, in violation of her contractual obligationsI called her and told her that the motor repairs would be about $1500, but if she could pay $up front, we could get the motor replaced and she could pay the balance at a later timeshe responded that she didn't have any money now, nor did she expect any soon, and she could not afford to fix the motor, not to mention the body damagePlus, she was behind on her car payments, which totaled over five thousand dollarsI offered to simply junk the car, since she asserted that she could not possibly afford to fix it, and forgive the remaining balance, and work with her some time in the future when her financial condition might improve, but we did not have the space to store the carShe agreed with this, and we subsequently junked the car I don't understand why she objects nowshe already agreed to junking the car, and she cannot even pay the past-due amount for the payments, nor can she afford adequate insurance, and cannot fix the car, and the car has no value since both the motor and body are ruined The junk yard still has the carIf customer wants to pay her past-due balance in cash, we will retrieve the car and she can tow it back to her residence, and continue to make payments until the vehicle is paid in fullHowever, this is impractical, since she lives in an apartment complex that will not allow parking of a non-running car, and she cannot dispose of it without paying it off first, and she insists that she cannot afford repairs, or insurance, or payments Richard G [redacted]

Date: Mon, Nov 7, at 8:PMSubject: Re: My E-mail AddressTo: [redacted] < [redacted] @myRevdex.com.org> [redacted] ,Thank you for allowing me to reply to this complaint, # [redacted] :This customer bought the [redacted] on July 7, 2016, with a 50/warranty for days, which means that the dealer pays 50% of repair costs within the first days When a problem arose a few days later, we allowed her to swap into another vehicle of her choice, which was a [redacted] **, without charging her any usage fee, transfer fee, or any other type of charge This swap occurred on July This vehicle also carried a 50/warranty for days, which would expire on August 13, after which the customer is responsible for repairs.Our records indicate that the last payment customer made was on August On October 4, after missing payments totaling $640.00, and also not responding to repeated phone calls from our office, she left us no choice but to repossess the vehicle for nonpayment Customer has made no attempt thus far to redeem the vehicle We have examined the vehicle and have found that it is in excellent operating condition.If the customer wishes to get back into the vehicle, we are happy to accommodate However, we feel that her accusations are unwarranted, and are merely an attempt to hide the fact that she failed to make her payments and thereby caused the repossession.Respectfully,Larry G

Although our 50/warranty is only for days after the sale, we have agreed to do whatever repairs are necessary for 50% of the total. She has agreed, and we now have the vehicle in for service, and we have given her a loaner at no charge while her vehicle is being worked on

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Date: Wed, Feb 10, at 8:PMSubject: To: *** *** hey this *** *** all I want is my tags from *** auto
Regards,

Date: Thu, Feb 25, at 10:AMSubject: To: ***@myRevdex.com.orgRE: *** ***, #***Customer indicated she wants her tags She is welcome to come by and pick them up.Larry G***

Date: Mon, Nov 7, 2016 at 8:35 PMSubject: Re: My E-mail AddressTo: [redacted] <[redacted]@myRevdex.com.org>[redacted],Thank you for allowing me to reply to this complaint, #[redacted]:This customer bought the [redacted] on July 7, 2016, with a 50/50 warranty for 30 days, which means that the dealer pays...

50% of repair costs within the first 30 days.  When a problem arose a few days later, we allowed her to swap into another vehicle of her choice, which was a [redacted], without charging her any usage fee, transfer fee, or any other type of charge.  This swap occurred on July 13.  This vehicle also carried a 50/50 warranty for 30 days, which would expire on August 13, after which the customer is responsible for repairs.Our records indicate that the last payment customer made was on August 6.  On October 4, after missing payments totaling $640.00, and also not responding to repeated phone calls from our office, she left us no choice but to repossess the vehicle for nonpayment.  Customer has made no attempt thus far to redeem the vehicle.  We have examined the vehicle and have found that it is in excellent operating condition.If the customer wishes to get back into the vehicle, we are happy to accommodate.  However, we feel that her accusations are unwarranted, and are merely an attempt to hide the fact that she failed to make her payments and thereby caused the repossession.Respectfully,Larry G

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Date: Wed, Feb 10, 2016 at 8:42 PMSubject: To: [redacted] <[redacted]@myRevdex.com.org>hey this [redacted] all I want is my tags from [redacted] auto 
Regards,

RE: [redacted]
Thank you for the opportunity to respond. Customer asserts that we junked the car without her consent.
1. Customer called us and asked for us to tow the car to our yard because it would not run. We did, and we found that the motor was ruined due to lack of oil. The vehicle also...

was severely damaged due to multiple accidents. Customer did not maintain adequate insurance coverage, in violation of her contractual obligations. I called her and told her that the motor repairs would be about $1500, but if she could pay $750. up front, we could get the motor replaced and she could pay the balance at a later time. she responded that she didn't have any money now, nor did she expect any soon, and she could not afford to fix the motor, not to mention the body damage. Plus, she was behind on her car payments, which totaled over five thousand dollars. I offered to simply junk the car, since she asserted that she could not possibly afford to fix it, and forgive the remaining balance, and work with her some time in the future when her financial condition might improve, but we did not have the space to store the car. She agreed with this, and we subsequently junked the car.
I don't understand why she objects now. she already agreed to junking the car, and she cannot even pay the past-due amount for the payments, nor can she afford adequate insurance, and cannot fix the car, and the car has no value since both the motor and body are ruined.
The junk yard still has the car. If customer wants to pay her past-due balance in cash, we will retrieve the car and she can tow it back to her residence, and continue to make payments until the vehicle is paid in full. However, this is impractical, since she lives in an apartment complex that will not allow parking of a non-running car, and she cannot dispose of it without paying it off first, and she insists that she cannot afford repairs, or insurance, or payments.
Richard G[redacted]

Review: Problems with the vehicle when purchased and was promised to have them repaired and never complied. Paid car note to Eberwein Group after telling me and according to our contract that I was paying my car note to a finance company and it wasn't true. Therefore, the finance company has paid them for my vehicle and I am just starting paying the finance company after owning the vehicle for two years. Eberwein Group has my title, but the finance company i([redacted]) is having me to pay them. I have receipts of proof of payments of over $5,000 paid toward the vehicle, which price at the time of purchase was $5500. Now I am still paying [redacted] $285 monthly, but the vehicle was paid to Eberwein Group before getting financing. I was told I had to sign a document or they would take the vehicle immediately. The document didn't itemize any payments rendered or showed any balances due on the vehicle. One day I get a letter in the mail from [redacted] stating that I owe $9,000 for the same vehicle. I explained and showed proof that I have paid the car off except $500 to Eberwein. The finance company said that they sold the vehicle to them. I paid $800 down on the vehicle and the paperwork sent to [redacted] stated I put $500 down. I have proof of all payments dealing with purchase.Desired Settlement: Repairs done as promised and refund of any monies owed after the $500 balance is paid to Eberwein to pay the car off as agreed when it was purchased. To void the contract between myself and [redacted].

Business

Response:

Complaint #[redacted]--

Thank you for bringing this to our attention.

This customer purchased the vehicle on Oct.28, 2011. She has had problems making her payments on time, and has had the vehicle repossessed at least twice. By Spring of 2013 she had fallen so far behind that there was no way she could catch up, so we offered to re-contract her, giving her credit for the payments she did make, and reducing her monthly payment from $349.00 to $285.00. This new contract was signed on May 22, 2013. I don't understand her complaint, but I contacted her and she will come to our office one day net week to go over everything.

I have contacted the customer and she will come in to our office next week to go over everything.

Thank you again.

Consumer

Response:

[To assist us in bringing this [redacted]er to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

[redacted] said come and work the [redacted]er out. When I came in on January 4, 2014, he said I didn't have to involve Revdex.com I could have come to him. If you had not called Revdex.com and [redacted] Finance Company we could have worked something out. Since you did, you get your own car repairs done and your engine fixed. Therefore, I am now without transportation and he is telling me that I owe $6,800 and I have receipts showing that I have given him

$6, 700 over 2 years period to [redacted].