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EC-Council, Inc.

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EC-Council, Inc. Reviews (5)

Complaint: ***
I am rejecting this response because:
I do not want to complete a surveyI should not have to in order to receive what I paid for
Regards,
*** *** [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

This customer has also lodged a complaint with the company where the training was purchased and a sales representative at EC-Council. Unfortunately, the customer is mistaken in this case. The certificate of completion for the class attended is issued through our ASPEN Member portal. This is a...

process for ALL customers of EC-Council and all partners of EC-Council utilize this system. We do not issue paper certificates as our students are spread around the world and attend training through various Authorized Training Partners.The Aspen Student management system is where the Candidates information is stored such as their name, email, and membership ID. In order to complete the certificate of completion, this system must know where the training was attended, the students name and their membership ID. Once those items are entered, as a part of our customer satisfaction and quality assurance, all of our students fill out a very simple questionnaire that only asks questions about the quality of training, experience with the company they were dealing with etc. The feedback form takes less than 2 minutes to fill out, then the Certificate of completion is automatically generated. The ASPEN management system also stores the certificate of completion so that it can be downloaded later on by that student.We do not feel it is unreasonable to request a 2 minute feedback session with our customers so that we can maintain and improve quality, this is how our certificates are issued. There is no case of blackmail as the student has alleged, we are not asking for anything more than basic information as it pertains to the course attended.

We have received this complaint and forwarded to the appropriate department for resolution. Our Backbone utilizes Top Tier Content Delivery Networks and supports many students without these issues. We do have standard trouble shooting steps that typically identify the problem. This complaint should...

be responded to and resolved within 24 hours.We apologize for the inconvenience.

Thank you for informing EC-Council of this complaint. Your initial email was found to be spam and picked up by our spam filtering service accordingly, upon receiving your call today I was able to recover the notification from quarantine. With respect to this complaint, EC-Council is an ANSI 17024...

Certification Body and as such has an official exam appeal process that must be followed by any individual wishing to contest the outcome of an exam. Within this complaint, it is stated EC-Council has moved to a "version 9" exam, this is not true. EC-Council previously had versions on the CEH exam however with the attainment of ANSI 17024 status, it was a decision and ANSI approved move to remove versions from the Exam itself. Our training materials (Separate from certification) do carry version numbers to track latest updates in the market and product releases however the ANSI approved Blueprint for CEH is now a core Blueprint that does not change along with the versions of training materials. As such, the Question banks are updated on an ongoing basis to keep all questions current and relevant with the profession. The 312-50 exam is now updated on a constant basis as approved through the ANSI 17024 process. Any candidate wishing to appeal results of their exam should visit: [redacted] and their case will be reviewed in a fair and objective manner. Information on the provided link also provides escalation procedures to organized groups outside of EC-Council's internal certification staff if the candidate is unhappy with the findings of the initial exam appeal.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

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Address: 101 C Sun Ave NE, Albuquerque, New Mexico, United States, 87109-4468

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