eCarMovers

Initially our contact was reasonable and gave us confidence to move forward. Subsequently, contact was nearly impossible. We did get notification of the car pick up date, but when we made several phone calls and emails to arrange payment by credit card there was no response. The transport company experienced the same lack of response from ecar and finally dealt directly with us. A broker's responsibility is to be available and to communicate with the transport company and the client. They failed. We do not recommend this broker, they did not earn their fee.

I have inquired a service to transport my vehicle from the State of Virginia to the State of Washington - and signed the contract.

However, I was not able to get through to any of the 3 numbers that was provided to me on email and the website - for the entire 3 days. Then, when I left a voicemail indicating that I wanted to switch services, I finally got a call back so we continued. However, this happened once again, starting from Friday until Tuesday - then once again from Wednesday until today (Friday). So I actually told the truck driver company that I feel very nervous and scared of entrusting my car for transport, to a company that never answers my calls, voicemails, or emails until they want.

So I told the eCarMovers' Manager Micheal, that I wanted to cancel the service today, and he actually threatened me that I can be held responsible for the entire trip anyways now that I broke the contract.

So that is when I stopped talking to the company, and decided to reach out to the Revdex.com before things get out of hand. They already have my Credit Card information, so I would like some sort of govermental protection or assistance in handling this matter.

Thank you so much.

My husband's brother was shipping a Ford F150 from Beaumont California to us here in Detroit Mi. I knew absolutely nothing about the process, cost, how long it would take to ship and receive the vehicle, the difference between open and closed transport, etc. Jill and Brittany were friendly, courteous, and helpful. They walked me through the process and answered all my questions. Jill called my brother in law to let him know when he could expect the driver to pick up the truck. Vehicle was picked up on time and was delivered to us a day earlier than anticipated. And before I forget Ecarmovers was 200 dollars cheaper than other car haulers I contacted. I don't anticipate having to ship a vehicle in the future but if I do I will definitely use eCarMovers. Oh by the way Jill called me today to insure that we were satisfied with the service. That's a big YES!

I am a dealer that ships about 15 cars a month, either from auctions or customer purchases. I was skeptical using anyone other than the trucker and did not want to use a broker. After our cars were not getting picked up at the auctions on time and losing car sales because I could not get them delivered, I decided to use a broker.

Another dealer referred ecarmovers so I gave them a shot and have not had an issue yet! I have been in the industry long enough to know that shipping cars has so many parts that there will be issues. I thought that car buyers had unreal expectations until I read some of these car shipping reviews!

Jill has closed many sales for our company by assuring the buyer that out dealership is reputable and giving cheaper shipping rates for our buyers.

Brittany was very professional and informative during this daunting task of shipping a vehicle. She is a credit to her industry and eCarMovers is fortunate to have her as an employee

We booked a shipping service for our 2 cars almost a month in advance. When the pickup day came, we were told that no driver is ready and that there is a 5 day time frame and that we have to wait. On the fourth day, Michelle stopped returning our calls. We left her messages and would not get a call back. The 5 day time frame lapsed and there are still no drivers, 6th day, 7th day 8th day came with no drivers still. We were told that even if we get another broker we won't get the car shipped cause all the brokers use the same driver network.

We ended up shipping our cars with another broker on the 10th day. When we cancelled our transaction with Michelle, she started sending rude and impolite long emails and was very unprofessional. For a company that deals with customer service, it is very unbecoming of an agent to behave like that. We will never deal with this company again and will not refer this company to others.

I had email ecarmovers to cancle my order on May 30, 2018. On June 9, 2018 they still took out $125 for a deposit.
My order number is ***. I cancelled out on my order to get my car transported on May 30, 2018. Ecarmovers took out $125 out my account on June 9, 2018. I spoke with Brittany on June 11, 2018 at ecarmovers and she said I was going to get a refund. A couple of days pass by and I hadn't received a refund, I spoke with Brittany again and she said the payment was being processed. Every time after that when I called, that's what I was told my payment was being processed. On June 13, 2018 I spoke with Brittany and she told me to email Micheal, which is the dispacher who handles those issues and I emailed him on June 13, 2018 about my refund and he never got back to me. I called ecarmovers again on June 17, 2018 and spoke with a Guy and he said my payment was getting processed, but I had to wait on my bank. I waited a couple of days and on June 21, 2018 I called my card to find out why I haven't got my money and the representative said a payment havent even been processed on my card. I called ecarmovers movers and spoke with Brittany again and she connected me to the dispacher, which is Micheal and he was very rude and ugly to me. He was yelling at me and I started to talk to him the way he was talking to me which was ugly, we didn't get anywhere because we both was upset and I asked to speak with someone else and he told me he was not going to help me until after lunch. I expressed to him why I was frustrated and he continue to be very rude and unpofessional to me. I asked to speak to someone else and he told me no. He replied, it was no one else I could've spoken to in a higher authority than him. He said, im hanging up now and he did. I didn't call him back, I did call to speak to someone else about the issue. I spoke with Michelle and I explained to her how rude Micheal was and she said it was no one else I could speak to but him. I been waiting on my refund going on 3 weeks now and thats all I won't is my money back. Please help me. Thank you!

On May 7, 2018, I contacted EcarMovers to get a quote to move my pickup truck from Seattle to Buffalo. My contact was Michelle at EcarMovers. She sent me a quote for $1475 (1350 for the trucking and 125 for her booking fee). I agreed to that price. Two days later I received an email from Michelle stating she had assigned the load to a driver and attached a revised quote for $1675 (1500 for trucking and 200 booking fee). I immediately called her and left a message stating to "hold" the shipment until she agrees to the original quoted price of $1475. She never replied. I also notified the dealer to hold my pickup until he hears back from me. Two days later the dealer calls me and says the trucker has arrived. I spoke with the trucker and told him about the games EcarMovers was playing. He agreed to take the load for $1350. I emailed Michelle to tell her what happened. Her emails then became very rude. She refused to take responsibility and continued to play games. Once my pickup arrived, I spoke with the driver. He says booking agents like EcarMovers are all lying thieves, I agreed. From now on, I will deal directly with the trucker (***).

I cancelled my request because they could not pick up the car in our available window. They threatened to sue me when I posted a negative (2/5) review
I'm an active duty Army officer. I cancelled my transport request because they could not pick up the car in our available window. They threatened to sue me when I posted a negative (2/5) review on Google.com. What a nightmare to add to an already stressful process of moving across the country for a permanent change of station (PCS) move.

No communication. Charge for services not rendered. No clear cancellation policy.
I got a call from one of the eCarMovers representative. I was told that someone would pick my car up in two days or I would be called. When It came to payment I was told that they would only charge me when my vehicle was picked up. When the call and driver never came I called and had to lave a message to cancel the order. I check my bank statement and eCarMovers had charged me the deposit that was not supposed to be charged till my vehicle was picked up. I called to see why and I was told that there was a pick up ready today which seems convenient, but it was to late. When I told them that I wanted my money refunded I was told that I had to email because " anyone could call and leave a voicemail" even though anyone could make a call as well. As of this time I have not been refunded.

I originally signed up to use Ecarmovers and was assigned to a rep by the name of Vanessa. She was not very forthcoming with information, which I later found out from another car transport company that actually did everything withing 24-48 hours. After Vanessa not being able to set me up with a driver and with only 2 days left before my flight, I reached out to *** and Joe gave me all the information, explained the different levels of service and explained why Vanessa's emails were so vague. He was able to secure a driver within 20 minutes and that evening I had a call from dispatch. The next day I had a drivers number and my car was in route. I informed Vanessa that her services were no longer needed and she said that everything would void since I decided not to use them. The day my car was delivered, I let her know since she was still sending me emails daily. She then charges my card for a fee which she originally told me she would not charge. I called to discuss with her and she was nasty and vile and caused me to get on her page and let her know. I would not recommend this company to anyone. *** is the company to call if you want things done the right way the first time. Joe was an excellent help in the moving proce.

eCarMovers was great to work with. They tried moving our car at the cheapest price possible. After a week of my car being posted on the driver board (they are a broker) to be shipped from NH to FL, I asked if we increased the price a little, if that would help get it moved. They said yes so we bumped it a little. Another week went by and we bumped it up again. A total of $50 was all it took. A company by the name of Revolution Transport Corp took the transport and picked it up the very same day. The driver arrived earlier than expected. eCarMovers will try to get your vehicle moved at the lowest price but you may have to be willing to bump it up a little if it's not getting moved. I appreciated the honesty and was not in a huge rush to get it moved. I had a month deadline and after signing with them, it took 2 weeks. Overall I was pleased with them and would recommend them to family and friends.

Jill did a great job helping me facilitate my auto transport, she explained everything to me about the process of moving my vehicle and let me know when a driver was assigned.

Great service! Thank you so much for being so helpful and fast! I would totally recommend this company to everybody. Pleasure to make business with!

ECarMovers was very friendly and professional to work with. My car arrived on time with no issues. Ashley was key in helping my shipping experience and if I get the urge to buy another car that needs transporting she will be my first contact. Great job. Highly recommended.

Glad I chose them. Everything went very well. The car was picked up and delivered on schedule and was in the same condition upon arrival as it was when it left.

They did a good job communicating with me in a clear way. Their price was fair and they were easy to deal with over the phone. The driver they used was consistently inaccurate about time estimates (picking up and dropping off the car multiple hours after originally promised) but that's beyond their duty.

Ecarmovers has held my deposit since September 14 2017. That is more than adequate time to process a refund.
I have contacted Michael Justice 3 different times.
He told me the refund of $125. was being processed. However, in talking to my bank, they have yet to receive this refund. Ecarmovers accepted my deposit on September 14 2017. Within a week I cancelled the order and was told by representative, Michelle B. that I would be refunded.
I have both text message and several emails to verify the course of this transaction.
Can the Revdex.com really be of help here?

ECar Movers followed my car transport from beginning to end and communicated beautifully each step of the way. They went out of their way to make sure I was getting the service I needed. I am extremely happy that I chose them to move my car.

eCarMovers is a company I would certainly stay away from. We contacted the company in July for our car to be shipped in October, was quoted a price and filled out an application form. We called a few times to make sure we were all set for our move and was told all was fine. Two weeks before the move we received a phone call telling us our price from $475 was now going to be $850. Other companies told us there was no way they would have been able to ship our car for the original price quoted but eCarMovers said they were a legitimate company and the price they quoted was the price we would pay. I own a small business and I would not stay in business if I lied and cheated my patrons the way I was treated. Review any other auto transport company, but if you want to feel good about a price that will not hold up then contact eCarMovers for a quote and a promise that will never be kept