Echelon Property Group LLC

Complaint: [redacted] I am rejecting this response because: The $was offered to me only if I would sign a legal documentation release form basically stating that if health issues arise Echlon property group are not liable for it even though it was caused by the black mold infestation, as well as stating I need to keep the mold confidential and not tell anyone about itOF COURSE I will not sign this release form! Black mold was found in TWO different apartmentsThis is ridiculous! The [redacted] was rented to me when the managers previously knew there were mold issuesI know this because there were bleach stains on the corners of the carpet when I moved in which I have dated pictures from the time I moved inYour staff members have admitted to cleaning up mold and confessed that the previous tenants “blew the mold issues” out of proportionI have a witness as well to this conversation who will testify in court if needed.Over the last six months I have documentation from my doctor about the many respiratory issues my children and I have had due to living in the mold infestation conditionsIncluding my son who has asthmaDuring the last six weeks, I’ve taken pictures of black mold in both bedrooms, all corners of the living room, all of the closets, kitchen, pantry, and bathroomsAccording to Susie and Alberto, the mold issues have been resolved using chemicals and bleach to kill the mold but preventative action has not been taken to prevent further mold growthThe mold continued to grow after the windows were sealed and chemicals were usedFor example, I have pictures taken weekly of the broken downspout along side the wall of my apartment of which the mold kept returningYour managers have neglected to repair this downspout leading to the water settling into the foundationI have pictures of four buildings in various areas where there are not downspout extensions or Flash Blocks for preventionI have pictures of black mold growth in the toilet that obviously indicates airborne black moldAlso, there were not work orders for any of the black mold cleanup.Over the last five weeks I have endured extreme stress due to the black mold infestationMy family and I have not felt safe sleeping in the apartment due to the extreme black mold growth and odor of the chemicalsMy two boys and I had to make other living arrangements due to this problemI had to pay movers twice to move due to the black mold issue in the second apartmentThe management should have made sure there was not mold in the second apartment rented of which I never lived inThe letter I was given by your management to release me from the lease, stated that I needed to give a day noticeYour management expected my family to sleep in black mold infestation for more daysThis has been a mental and financial burden that I am not taking lightlyMy experience at Stone Mountain has been a living nightmare! Sincerely, [redacted] ***

[redacted] leased an apartment home at [redacted] unfortunately the screen came back as denied on 10/27/16.On Monday 11/an email was forward to me from my leasing consultant that he had received on Sat11/5/16.I processed the refund at 10:am on Tuesday 11/8/16, I then sent her an email to inform her that refund was processed.I did get a voice message, I even went through every indatus message we have logged since the time [redacted] leased.She mentioned when she called she got a busy signal or it would just ringI proceeded to have our phone serviced and found they were not rolling over to line two when we are on line one.I have since spoken with [redacted] and she is aware that she is being refunded the holding deposit and that it can take up to days to receive it

Complaint: [redacted] I am rejecting this response because:the manager of the apartment complex never spoke with usI told Casey we wanted a meeting, we agreed to Tuesday because the manager is so busyWe never heard from themNo email, no phone call, no letterMy brother had my keys because he borrowed my car which had my house key on the chainAt no point has management tried to speak with us over our concernsI just wanted to speak with a manager about this and I was not afforded that opportunity Sincerely, [redacted] ***

[redacted] was very accusatory and claimed that maintenance entered her home without permission, my Leasing Consultant Jeremy then asked what he looked like, she then stated well I don’t think it was maintenance and gave us the description of a White male - with suit and tie – between the ages of 20- Jeremy then suggested she file a police report (Casey, my Service Supervisor asked later if she had and she stated no)We immediately checked our logs and show no key was ever requested let alone checked out for her apartment homeShe spoke with Casey that day and told him she did give a key to her brother - Casey, my Service Supervisor went and changed her locks and she has not been charged the typical $for a lock change

Mr [redacted] ,A refund check for the $holding deposit was issued on 2/23/and sent to the address you provided within your application- please see attachedThe $application fee is a hard cost we have incurred to process a credit and criminal background check and is non refundable as disclosed and acknowledged on the application that was signed at the time you applied for the apartment homeIf the address we have on file for you (see attached) is incorrect or you have not received your refund check within business days of the issue date 2/23/2018, please contact the Leasing Office to request a replacementBest,Lindsey J***Area ManagerEchelon Property Group

Initial Business Response / [redacted] (1000, 5, 2015/07/02) */ Dear Consumer, Thank you for your inquiry regarding your deposit dispositionI would like the opportunity to discuss your concerns furtherPlease contact me at our office at XXX-XXX-XXXX so we can come to a resolutionThank you Community Manager

[redacted] reached out to the corporate office around mid March of this year enquiring on their ability to ‘sublease’ their apartment home and concerns regarding their utility billing***, their Community Manager had previously communicated with [redacted] that subleasing their apartment was not allowed and in some respects she was correctShe was abiding by our subleasing policies but also by previously policies we operated under where we required at least original resident to remain on the leaseThat policy was no longer in effect when [redacted] reached out to myself in mid MarchAt this time did have an opportunity to speak with them both about how a roommate additional and removal process would proceed to have two additional residents ‘take over’ their lease for the remaining months of their lease term [redacted] was kept in the loop during this whole process and assisted [redacted] ***, along with the two new residents with the paperwork and processesAt that time, we also started to complete our due diligence into resolving their excessive water billWe did resolve the issue with their water billing and credited their account back the difference in their bill compared to comparable apartments in the community with equal residentsWe communicated that we resolved the issue with their billing and [redacted] expressed gratitude for doing soAfter resolving these concerns, I did not hear from [redacted] until JuneA note to keep in mind, when [redacted] reached out to myself in June, they were no longer residents or on a lease at [redacted] at ***They have given up their rights to the apartment and their rights to the deposit upon signing our Leasing Separation of Roommates AddendumThe current residents did give us permission to speak with [redacted] regarding the move out processThe new residents never reached out to complain regarding the move out process or have any further discussions with myself or anyone else at the Corporate level [redacted] did not inform me of any dissatisfactions they expressed to her eitherAround the beginning of June, [redacted] then reached back out to myself regarding move out feesThey had spoken to the office staff and wanted to verify the information they received regarding the property providing them with paint and a ladder along with any fees that would be associated with their painted accent wallWe did include ***, the Community Manager and [redacted] , the Maintenance Supervisor within the conversation to ensure accurate communicationWe communicated that the residents were able to purchase their own paint and provided [redacted] with the information needed to ensure they purchased the correct paint through [redacted] [redacted] also provided a very detailed breakdown of the charges that could be incurred for partial and full paintWe also informed them that we could not allow them to borrow a community ladder due to liability reasonsI let [redacted] know that myself and the Regional Manager would also review photos the community takes upon move out to ensure the moveout charges are justified as [redacted] had repeatedly communicated their lack of confidence in [redacted] to charge the correct amountsI also suggested that [redacted] take their own photos as we always promote documentation [redacted] did provide us with a [redacted] link to review their photos and we also received the photos from ***, the Community Manager during the walkthroughWe did provide [redacted] will all photos that [redacted] had on file from their apartment at the time of move out [redacted] were charged for a full clean, a pro-rated carpet cleaning, as well as a full paint for the apartment including the accent wallThe total cost for the paint was already outlined by ***, the Community Manager in a previous email conversation and the paint charges matched to the penny from the email to the actual chargesI personally discussed the charges with [redacted] on a conference callI explained that based upon the photos we received, myself and well as the Regional Manager do feel as though the charges were justifiedI have included some photos for reference that clearly show the damages related to the apartmentI did even touch base with the Regional Manager again after my final phone conversation with [redacted] to review once again and it was decided that the charges were validWe do understand that [redacted] were not satisfied with the level of service they received from [redacted] while they were residents at the community and from myself after they were residentsThey clearly expressed this personally to me and felt as though the security deposit should be refunded in its entirety due to this reasonI did attempt to explain that I could understand their frustrations but unfortunately the damages charges were not excessive and based upon the documentation we have on file, justifiedThe majority of the security deposit did go towards their final utilitiesWe do understand there is always an adjustment period when a Community Manager position is changed and we did communicate the concerns [redacted] expressed during their initial contact with myself to the onsite teamWe also provided them with more information than after their residency at [redacted] at [redacted] as the deposit was not to be refunded to them, but to the residents that had taken over their leaseThe damages were not charged to them, but to the residents that had taken over their lease Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I strongly recommend that Echelon Property Group develop a better method for offering the 30-day satisfaction guarantee in the futureA typed out policy that highlights all requirements such as required notices, paying back concessions, and any other details that would impact the renterHow MsWalker and the Echelon Property Group handled this situation was stressfulI was offered a way out of the lease without pentalty and a promise my prorated rent would be refunded and weeks later I was issued a bill for $because of miscommunicationKnowing that before I agreed to use the 30-day satisfaction policy.I do greatly appreciate the fees being waived and apologize for escalating the issue to this levelI now have an understanding why I am not receiving prorated rent backThank you again Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:I did receive a check, that was less than what I had expectedIt would take weeks for me to get a responseI do not think that is a in a timely fashionThe check I did receive was dated 10/I did receive the check on 10/5, Which is well after the day statute Sincerely, [redacted]

Thank you for the opportunity and venue for clarification and resolutionI am the new community manager here at The Gateway at who took over this position on August 24th, The applicant who submitted this complaint applied for an apartment when the previous owner and management company
was in place so I can not speak to any of the experiences or practices in place at that timeThe applicant also cancelled her application with them, and was told that the Application Deposit would be forfeited due to the time that had passed since the application start dateThis is a practice in our industry, and it is something that our management company also has in placeWhen the matter was brought to my attention I agreed to refund the Application Deposit as a courtesy, which is not a action for this situation but yet a gesture of good will on our partAt this time our management company had just taken over and we were without any computers for a weekOnce the systems were up and running her Final Statement of Deposit was the first thing I processedI stayed in contact with the complainant as I received information from our other offices who handle everything else going forward. There was a bit of a delay in this refund process due to the management switch, but this refund was processed and delivered in the time frame allotted by state statueThe complainant expressed her desire for these funds on almost a daily basis, and when I was able to respond I did so in a timely fashion. As the new manager I felt refunding the Application Deposit was the right thing to do, and because I understood the urgency she had to receive it, I requested the check be expedited once the ability to process payment was availableToday the accounting department confirmed that the check was processed and sent by expedited delivery and the complainant would have received it at the beginning of this week

Thank you for the reponse. I have confirmed that the refund check has been cut. It is check number ***. It was cut on 2/15/and mailed today. It was mailed from our corporate office in ***.Thank you

This problem was brought to our attention and resolved. We did transfer the resident at his request and compensated him for the inconvenience

Initial Business Response /* (1000, 6, 2015/11/06) */
Thank you for sending this complaint to us and giving us an opportunity to respondWe take any complaints seriously and are dedicated to handling this appropriately
*** *** approached me on September 26th stating she had a new roommate
*** *** and she wanted to proceed with adding her onto the leaseI then met with *** and gave the appropriate application paperwork to get her approvedShe was approved on 9/27/On 9/28/we did the roommate add on agreement and both *** and *** signed it(see attached document)On October *** paid her rent in the amount of $by a personal checkOn October 8th, *** approached me stating that she was concerned about her roommate breaking into her room, taking items without her permission and she was afraid that it would escalate from thereShe asked if I would speak to *** but really she wanted her to move outThat evening at 4:30pm I went to the apartment and spoke with *** and ***Both of them agreed that *** would move outOn October 9th, we completed the roommate release paperwork and both residents signed it(see attached document) making *** *** 100% responsible for the apartment
On 11/2/I received a letter that ***'s rent check from 10/4/had been returned to us as an NSF* had file a claim stating the payment was not authorizedImmediately we contacted *** letting her know that she is responsible to get this paid*** said she would not pay it, because it is not her responsibilityI explained to her that per the lease agreement she signed, there is a joint and several liability clause and she signed the roommate release, releasing *** *** from any obligation to the apartment, rent and leaseI have copied the clause for review
JOINT AND SEVERAL LIABILITY
Each person executing this Lease is fully and personally liable and obligated for promises, covenants, and agreements in this Lease, including but in no way limited to the promise to pay any and all rent and other amountsIn the event of default, Agent may enforce his rights under this Lease against each person individually, or against all the personsAgent's notice to any Resident constitutes notice to all residents and occupants
Because of Fair Housing Laws we follow the lease agreement and do not waiver from it to avoid and type of complaintsIt is Block at RiNo and Echelon property groups' decision to not refund or remove the amount requestingOn 11/4/*** *** was served with a 3-Day notice for non-payment of November rentShe sent an email to me on 11/5/stating that she will be vacating the premises on 11/8/We have agreed to allow this to happen, but she will still be obligated to the rent owed from ***, November rent, late fees and a day notice per the agreementWe are certainly happy to make payment arrangements with *** to get this paid if she requests to do so
Thank you for your time and if you need me to provide any more documentation I am happy to do so
Respectfully,
*** ***
Community Manager
Initial Consumer Rebuttal /* (3000, 8, 2015/11/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because not only is their incorrect facts here, it shows the lack of concern for their tenants well-beingBy law, it was the properties responsibility to complete thorough background checks for anyone wishing to moto the premisesThe property has completely failed to mention the fact that *** was conditionally approved on the terms that she pay a full months rent deposit to move in, which she was unable to doThe leasing office still allowed her to move in and had a separate agreement for *** to make that paymentHad they required *** to pay the full amount before allowing her to move in, the returned check would have been covered
The second piece of my logic is that the day I spoke to the leasing office and they spoke with me and ***, there was NO agreement that *** would move outIt was agreed upon that *** and myself would discuss it, and that never happened*** had moved out the next day without even speaking to me about it beforehandThe leasing office has also failed to mention that *** had violated the lease on three separate terms (having an illegal resident in the apartment, having an unaccounted pet that was not paid for, and smoking cigarettes inside.) This was enough to have both of us evicted from the apartment which was explained to us that same dayAgain, the leasing office is responsible for only allowing responsible tenants move in and in less than one week, this is what I had to deal withI understand that it was I who found ***, but I was only doing what I had to do to take care of my responsibilities and not end up homeless
My third point is that the lease documents that were sent had ***'s name nowhere on them and a lease term end date of 09/30/15, with no agreement of living month-to-month thereafterThe roommate release form also lists apartment 307, which is not the apartment *** and I lived inSo in technical terms, *** was never released from the responsibility of the apartment she agreed to pay forWhich was To provide additional defense on this roommate release form, this form MUST be signed before *** would be required to return her keys and access to the buildingAfter a previous and similar incident with a corrupt roommate, I had all of my furniture stolen from me while I was not home when a former roommate was given permission to break the lease early and leave, which left me screwed for lack of a better termSo had I not signed this "mandatory" form, *** could have easily stolen my things like the last roommate while I was at workThe last incident ended up costing me over $1,to not only replace all of my stolen things, but, like in this case, pay the amount left over from the irresponsible partyI AM NOT made of money and the way the leasing office not only allows these things to happen in the first place by letting irresponsible people move in and then turn around and move out THEN place me with all of the financial liability because "I signed the form I had no choice but to sign", is unjust to responsible tenants like me
My fourth and final point is that there is no logic to the fact that a check that was received October 4th for rent was somehow cancelled and then I'm told over a month later that it was cancelled and that I am now responsible for itHow in the world does that make sense? Why is that right in any way, shape, or form? Especially when the leasing office turned around the day after this so called check was received, and allow the owner of that check to move out before knowing if the funds were successfully paidThat is substantial evidence of how corrupt the practices are of this propertyEspecially after already putting me through this nightmarish *** once alreadyIt is 100% inhumane and wrongThe fact that they require this document be signed should be illegal because it offers no protection or security to the innocent partyIt basically allows the property to do whatever it is they feel like doing without not one concern for the repercussions it will have on an innocent party
I did everything in my ability to meet my financial responsibilities to the apartment, which is apparently an uncommon thing for people to do nowadays, and called *** my home for almost two yearsI am not immune to the ridiculous housing costs in Denver these days, like most, and did what I had to do by finding a roommate to share the rent costs withBut to turn around and let dishonest people move in who could not afford their part and also allow those same people to turn around and leave without any penalty or consequences financially, AND THEN to pin it on the remaining tenant who still needs a roof over her head...that's just plain criminalIt's laziness and people who don't want to do their jobsIt should be illegal
This needs to be rectified on my part and this behavior needs to be stopped because no good person who works as hard as I do to take 100% independent care of myself, should be treated with this level of disrespect, greed, lack of concern for my well being, and dishonestyI moved out because I will no longer give my loyal business and hard earned money to thievesI have more than enough stressful things going on in my life for any average year old girl, and this whole predicament has drove me into the groundMy funds have been exhausted from having no choice but to move and I don't even have money for two weeks to even buy myself food to eatAnd these people are sitting here and giving absolutely not one care for anybody but themselves and still demanding I pay money I DO NOT RIGHTFULLY OWE!!!
This is enough for anyone to pursue a lawsuit and if this still doesn't get resolved justly, a lawsuit will be servedI am not taking this lightly this time around
Final Business Response /* (4000, 10, 2015/11/27) */
Dear ***,
As we take every situation seriously we did everything by the policy and what was requested by you and *** was approved with a one month depositWhich we made payment arrangements with her to get this paid off by November 15thShe did pay $of the $that was owed at move inNot only did you know this was the case, you allowed *** to move in and you both sign the roommate add on form (was attached in previous response)
You then came to me concerned for your cat, your room being broken into and your items being stolen, which at that time we went up to your apartment and met with *** to discuss this situationYou felt that it would be best if *** moved outI told both you and *** that you needed to discuss this between the two of you and then let me know what was decidedThe following day I did as you both requested and that was to release *** from the lease agreementAll the paperwork was completed and sent for you both to sign(signed document was sent in previous response)At this time the $deposit that was paid by *** and when *** moved out she requested you give her the $back, which you decided to not pay her pack for thisThe $deposit was applied to your account which was credited back to what you owed upon move outNo other deposits where charged on the account
As for the roommate release form the names are correctly listed as there was a typo on the unit numberIf you feel that you want *** to be responsible I will agree to have her listed and be partially responsible for the amount of money that is owedI am also happy to setup a payment plan for you to get the total amount owed of $3,which is your past rent, move out rent and cleaning fees for the apartmentA detail statement was forwarded to you since we requested a forwarding address and didn't received one
Because of Fair Housing laws our best practice is to follow our policies and guidelines that are in place for usThis is why we have a lease and all the required documents that everyone signsAt this point we can not waive the fees owedAgain I am willing to setup a payment arrangement that is financially affordable for you to doIf you feel that this is not what you want to do then you can do what you feel is right for youI feel that I have gone out of my way to help you with every request that was received and I hope that we can come up with an ample agreement to get this resolved
Thank you for your time!

We posted a notice in regards to your renters insurance policyAlthough we do have a copy per your lease we are to be listed as an interested partyThe insurance will not speak to us to make that adjustment on the policy so we do need your help. We have not charged a $fee as of yet as we
are still trying to get the information that we needThe notice that was posted in October was in regards to pest controlWhen they inspected your apartment they found concerns and wanted to do further treatmentThe pest control company charges us $and we would charge that to you if you were not readyThere were no charges assessed to youPlease let me know if I can help any further on this matter Sincerely, Erin D***Community Manager *** ***[email protected]

Initial Business Response /* (1000, 11, 2015/06/22) */
We have reviewed this account and have been in contact with the resident on multiple occasions in regards to her past due account at our communityThere have been late or partial rent payments and an additional rent payment was returned for
insufficient funds during her month tenancyA balance has been carried over on this account for the past two months and the resident was served with a Demand for Compliance or Possession on 6/4/to pay her account in full within days of receipt of the documentThe balance was not paid and the account was sent to the attorney which added an additional fee of $and per diem late fees of $continued on the accountAll fees are described in detail on the Demand for Compliance or Possession and the process regarding late fees and non-payment of rent are also detailed in the Lease AgreementWe would be happy to continue to assist the resident with any questions she may have regarding the balance owed, the lease agreement or any fees the resident feels have been charged in error
Initial Consumer Rebuttal /* (3000, 13, 2015/06/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the response from the businessWhen I had money taken from my paycheck, I explained to them that I was trying to get financial assistance(AER, Army Emergency Relief) to pay my rentThey continuously decided to charge me late fees up to $I now have to have money still being taken out of my check to pay back the money the Army loaned me which is putting a further financial burden on myselfIf no late fees were charged during that time, the loan would have been paid off and I would be able to take care of my billsThis company is overcharging tenants regardless of the tenants situationI asked if they could work with me during this process that I was going through and they just continued to pile on outrageous feesI'm sure that I am not the only one who lives in this community that feels this way
Final Business Response /* (4000, 15, 2015/06/25) */
The community is charging the late fees, attorney fees and per diem charges that are stated in the lease agreement contractIf you need an additional copy of the lease agreement, please stop by the office at your earliest convenience and we can provide a copy to youWe have offered in the past to meet with you to discuss the specific policies and charges that you have concerns aboutWe can answer any questions or concerns you haveI have also attached the Rent Payment and Late Fee sections of your Lease Agreement for clarification on the policies and fees

Complaint: ***
I am rejecting this response because:
These are NOT the photos that were sent to myself and *** and in fact, several of the photos showing very nominal items, for example a coat hanger, and a roll of toilet paper left behind, were omitted from the photos sent by ***The level of service received by the Echelon Property Group and *** ** is unacceptable and should be noted to incoming residents when choosing a place to liveWaiting weeks for a response, whether it throughout the time we were paying rent and beyond is completely unacceptableAlso, part of the deposit that was taken is for utilities, which are to be paid in arrears, according to ***This is in no place indicated in the lease, that utilities are in fact billed in arrears, and also that we would be held responsible for utilities, months after the lease is completeI am not concerned with the deposit, as much it should be public knowledge of the complete disregard you will receive as a resident, as a resident of an Echelon propertyMy husband spent over $20,to live in one of these properties over 2016, and their customer service is completely unacceptableWe were excellent tenants, who always paid rent on time, and did not break the rulesI have rented over the past years of my life, and NEVER had an issue with receiving a return security deposit, until I encountered the Echelon Property GroupI would also like to make it known, *** chose not to respond to a dozen phone calls and emails, until we began copying her boss on the correspondence*** or ***, have not yet taken any responsibility or seemed apologetic whatsoever, for the lack of response or documentation on their endI have included the links to the photos, *** and I sent, which were never addressedAnd I would also be happy to send over the photos in which *** sent to us, which are NOT the same as the photos, she sent over to the Revdex.com
*** *** Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Apologizing for my being 'upset' about your staffs unnecessary entry into my apartment is not a genuine apologyTaking responsibility for your Office Manager not providing a disclaimer regarding the already planned renovations of
the units is what needs to be doneYou have not acknowledged in any way your companies lack of notification to its potential tenants of the environment they're moving into before signing the leaseI stand by my original statements that these entries by your staff that are both unscheduled and unnecessary are invasions of my privacy and personal space and I will not permit anymore intrusions by your staff into my unitAny further contact by your staff trying to enter my residence outside of providing a repair or requested service will immediately provoke me to contact the Police department and seek a restraining order against your staff for the duration of my leasing agreement
Sincerely,
*** ***

Our maintenance team has looked into the electrical issues with this apartment The breaker is showing the correct number of amps Upon further inspection, the *** *** meter for the apartment is not logging any usage We informed the resident that she would need to contact ***
*** to resolve the problem with them She made us aware of the power being off again a few days later Our maintenance team went back to the apartment and was not able to find any problems with the breaker or the electrical They informed her that resetting the breaker will not fix the issue and that she will need to call *** I personally called *** and entered a service request on her behalf We did not have any additional notifications from the resident I have reached out to *** and the representative confirmed that they used an estimate last month for the billing which indicates that a meter is not working *** has entered a dead meter order which will likely result in replacement or proper installation of the meter

***-We again apologize for the inconveniences you have experienced since moving into our community. In no way shape or form is this an appropriate example of how we run our business. I also apologize for the confusion with the mailbox number and pool key, please let me know
when you are able to try both so we can ensure that they work correctly. We want you to be able to enjoy the facilities we have to offer while you live here. I understand you feel as though your concerns are not being properly addressed, however, we are working diligently to make sure your experience with us is smooth going forward. ***o did switch out your dryer today, so we can get warranty issues examined, without continuing to inconvenience you and your family. We value you as a resident and hope that we can continue to respond in a timely manner to any issues or concerns you may have. Thank you Ben, and please let me know in what way I may be of further assistance.Thanks you.*** *** *** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***