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Echo Falls Construction & Landscaping

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Echo Falls Construction & Landscaping Reviews (1)

Review: Deck and patio job started June 5, estimated time to completion 2.5 weeks. We were given discount to sign 1 week after bid as contractor had availability. Despite my suggestion, [redacted] did not evaluate footings prior to bid, then wanted extra payment as they were larger than he anticipated. Contractor initiated changes in the patio without communicating to us, then wanted money for extra expense. We did document all change orders, and allowed for extra time for cedar posts, etc. We paid ahead of contract schedule for any extra cost in change orders. Patio completion was good quality. Deck joists had poor fit with many gaps at junctions, many exposed nail tips not entering solid wood. Facia was installed will nails too long, leaving exposed nail tips. Deck planking properly installed. Much debris and trash, clothing left on job site in rain, etc. Personally had to sweep up plastic sawdust to keep pets safe, prevent grass death. Poor finish carpentry noted and contractor replied "am caulking all joints that need it..." White caulking/glue and stain has dribbled onto patio pavers and set up and left stains. Now sand is washing out between pavers when even lightly watered by hose (not even using sprayer). Contractor continues to only communicate by text, despite requests to talk by phone or in person. Arrives after 9am, leaves 3-4 pm prior to my return from work. Continues to state "waiting for ...... to arrive to continue job". I question why this was not ordered ahead of time. Now August 15 and job still not completed. Wife had to clean up construction mess that was leaking onto lawn and garden. We have received notice of chapter 7 bankruptcy filing. Contractor demanding full payment even though job is not completed, and full payment not due until 1 week after completion.Desired Settlement: We wanted to have job completed to standard quality. He could easily have protected previously performed work (patio) with tarp when working with messy material. Bend over the too long facia nails. Recut/sand railing pieces so they meet at tight junctions without large gaps. Repair/replace gate that is not square. Others should take note that any time quote should be considered inaccurate.

Business

Response:

[redacted] called me early in the week. It was the first time I have personally had contact with him. I expressed our ability to correct or redo anything to their specifications and our desire to do the work right away. Also I offered my services to be on the site to oversee. We are waiting for his response. It only remains for him to accept our apologies and allow us on site to work.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My wife and I appreciate that [redacted] took the time to meet with us; he may wish to modify his comments based on his visit with us today, Sept 18, 2013. He appeared to understand our concerns and the lack of quality workmanship in the stonework on the lower level and decking on the upper level. We appreciate his attitude, communication, and willingness to correct this situation. Due to his family obligations, he will not meet with his son ([redacted]-the original Echo Falls contractor) until next week.

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Description: Landscape Contractors

Address: 4124 E Chris Ct, Mead, Washington, United States, 99021-9354

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