Echo Global Logistics, Inc.

Initial Business Response /* (1000, 7, 2015/07/21) */
Contact Name and Title:[redacted], Sales Analyst
Contact Phone:[redacted]
Contact Email: [redacted]@echo.com
According to our Team Lead for the account that was servicing [redacted], her complaint is not towards ECHO.
[redacted] is having issues...

with Central Transport Int. - delivery issues and lack of communication by CTI (the carrier moving her shipment). Our Team Lead, [redacted], spoke to her again on 7/6/15 and she is extremely pleased with ECHO and said she would let the Revdex.com know in a revised letter.

Initial Business Response /* (1000, 7, 2014/03/26) */
Contact Name and Title: [redacted] Sales Analyst
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@echo.com
As requested, the shipment of tile was successfully delivered on 3/5 within the requested delivery window. Additionally, the...

freight charges of $502.12 were fully refunded to our customer [redacted] Tile), which was passed through to their customer (complainant).
Our customer service representatives have also reached out to the complainant to extend an apology for the delay.

Hello [redacted], Our records show that the carrier paid us $786.75 for a refund in freight plus their maximum liability coverage, which we sent to right on you in the form of a check. Additionally, we added $3,200 in that first check for damage. We then sent...

out a second check on 5/26 for a total of $3963.25. Finally, we are in the process of providing you a credit card refund of $450 for the freight cost you paid us. In total, that will equal a total of $8,400 to you. 
 
We thank you for your patience during this process.

Initial Business Response /* (1000, 5, 2015/06/23) */
Contact Name and Title: [redacted] Sales Analyst
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@echo.com
The fees charged to Echo by the carrier were added at the request of Mr. [redacted]'s customer ([redacted]). Unfortunately, as Mr. [redacted]'s customer...

is not a customer of Echo, there is no way for us to demand payment from that party.
Echo is responsible for payment to the carrier of the additional requested charges (we have already paid the carrier for them), and so as our customer, Mr. [redacted] is liable for those charges. If he would like us to produce an invoice for the charges that he can show his customer, we can certainly do that. But in order for this bill to be settled, the invoice must be paid.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a settlement offer from Echo. I am awaiting invoice indicating this is payment in full for this transaction.
Final Business Response /* (4000, 9, 2015/06/29) */
Contact Name and Title: [redacted] Sales Analyst
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@echo.com
[redacted] received an email from [redacted] on Friday, June 26th at 4:34pm CST with an updated invoice showing a new balance due of $565.00, which is the discounted amount agreed upon by [redacted], and Couri. We are now awaiting payment for the final invoice by Mr. [redacted].
Final Consumer Response /* (2000, 11, 2015/07/06) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It is unfortunate I had to spend my valuable time with this foolish issue and that it took intervention on the part of Revdex.com to resolve this. Thank you Revdex.com

Echo is working on [redacted] behalf to counter the two reasons [redacted] has rejected [redacted] claim. We have forwarded the clean bills provided by Aminco to [redacted] in an effort to counter one of their reasons for their rejected claim. They are still stating that the freight was not packaged correctly for LTL freight, but are continuing that dialogue as well. We will follow-up as soon as we have more information.

Initial Business Response /* (1000, 5, 2014/11/18) */
Contact Name and Title: [redacted] Sales Analyst
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@echo.com
[redacted],
We appreciate your continued patronage of Echo for your freight shipping needs. It's unfortunate you had a bad...

experience while working with ua. I went through the timeline of the shipment to find out where the issues arose. When you asked for a price you simply stated the zip codes, pallet count, weights, dimensions, and value for insurance. There was nothing stated about when the shipment would have to deliver by or anything noting the urgency of the shipment. You were quoted 3 options, all stating that they had estimated transit times from four to five days. You selected [redacted] which was cheapest option which had the slowest transit time at an estimated 5 days in transit. The shipment picked up 10/15/2014 and it was delivered short on 10/22/2014, on time. When Echo was notified that the shipment was received short we reached out to the carrier to have the do a dock check to find the missing pallet and deliver it as soon as possible. This needs to be coordinated from the origin to the destination and all the terminals in between to find the pallet. In this case, the pallet moved from [redacted] to [redacted] so there were several locations that needed to check to find the pallet. Since that can take time we have to allow the carrier 24-48 hours to find where the pallet is. Echo communicated this to you because that is what were told directly from [redacted] in the attached email. In your case the additional pallet was found and delivered two days later than the original, estimated transit.
The shipment was classified by Echo based on the dimensions you provided: 1 pallet at 48x40x76", 1 pallet at 48x40x83", and 1 pallet at 48x40x49". The carrier's inspection stated that all three pallets were 48x40x78" each which changes the freight class and the charges. After you provided the packing slip we were able to dispute these charges and resolve the additional costs associated with the shipment. The invoice will be corrected back to the original quoted amount of $339.62 as the issues with delivery were resolved quickly and although unfortunate are part of the industry when shipping with estimated transit times. I hope this will resolve the issues surrounding this shipment.
[redacted] Echo Global Logistics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hello, Sorry for late response. Is it possible to mark this complaint resolved. I talked to Echo logistics and expect to get the cheque soon.Thank you,Sincerely,siddharth [redacted]