ECI Cemetery Services of Virginia, Inc

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Revdex.com spoke with the businessAt the end of last week the business and the customer were able to speak and a resolution was reached

Revdex.com spoke with *** from the company and he stated that he did resolve the complaint with the consumer and the headstone has been laid down also

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have
determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
James Walker I remain dissatisfied due to the lack of response made by the businessI have yet to receive a return call from MrM*** after leaving three messages with HimI will attempt to call him again in the morningI can't be any clearer that with youI would like this company to install the memorial plaque that they sold my mother in They have enjoyed the use of her funds for years without providing the services ensured to herWe have waited over a year for this to occur since her death in 2015.
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have...

determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
James Walker
I remain dissatisfied due to the lack of response made by the business. I have yet to receive a return call from Mr. M[redacted] after leaving three messages with Him. I will attempt to call him again in the morning. I can't be any clearer that with you. I would like this company to install the memorial plaque that they sold my mother in 1989. They have enjoyed the use of her funds for 25 years without providing the services ensured to her. We have waited over a year for this to occur since her death in 2015. [redacted]

The business has reached out to Revdex.com advising this customer has been contacted directly and the business is awaiting a response to address this complaint.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

I
I HAVE BEEN CONTACTED BY WESTHAMPTON & THEY HAVE PUT DOWN SOME GRASS SEED. HOWEVER, WHEN THEY PUT HER HEADSTONE DOWN THEY LAID IT ON TOP OF THE DIRT WHERE IT CAN BE SCRATCHED OR BROKEN BY THE LAWN MOWERS. COMPLAINT HAS NOT BEEN 100% SATISFIED.
Regards,
/>
[redacted]

Review: My Mother [redacted] purchased a contract for a memorial and lawn Crypt with installation, paying in full on October 16, 1989. The installation of this was to occur prior to November 29,1989. This was never installed. When my mother passed away this past year we met with Westhampton, arranged for both my mother and fathers ashes to be placed in the lots that were purchased and reminded them that the memorial had not ever been placed. They indicated that was the case but unfortunately further services needed to be purchased for this to occur. It is our opinion that this service had been purchased and paid for in 1989. It is a very bad business practice to add costs to a prepaid contract. The failure to fulfill this contract is unlawful.Desired Settlement: We would like this work to be performed immediately.

Business

Response:

The business has reached out to Revdex.com advising this customer has been contacted directly and the business is awaiting a response to address this complaint.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

James Walker

I remain dissatisfied due to the lack of response made by the business. I have yet to receive a return call from Mr. M[redacted] after leaving three messages with Him. I will attempt to call him again in the morning. I can't be any clearer that with you. I would like this company to install the memorial plaque that they sold my mother in 1989. They have enjoyed the use of her funds for 25 years without providing the services ensured to her. We have waited over a year for this to occur since her death in 2015.

Review: my family members are very disappointed in the way that Westhampton Memorial Park is taking care of the cemetery grounds. We were there on5/12/2014, Mother's Day, and the grounds had not been mowed. My mother dies 6 months ago, and her headstone, which was previously paid for, has still not been installed. The weeds were up past out ankles. There are several members of our family at this facility and we know first hand that these problems have been going on for several years. The resting place of these loved ones is in terrible and deplorable conditions.Desired Settlement: for the grounds of the cemetery to be better managed

Consumer

Response:

I

I HAVE BEEN CONTACTED BY WESTHAMPTON & THEY HAVE PUT DOWN SOME GRASS SEED. HOWEVER, WHEN THEY PUT HER HEADSTONE DOWN THEY LAID IT ON TOP OF THE DIRT WHERE IT CAN BE SCRATCHED OR BROKEN BY THE LAWN MOWERS. COMPLAINT HAS NOT BEEN 100% SATISFIED.

Regards,

Business

Response:

Revdex.com spoke with [redacted] from the company and he stated that he did resolve the complaint with the consumer and the headstone has been laid down also.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,