eCigs & Vapes Wholesale

Dear Miss***: Here is our response to Mr***: Obviously Mr*** has not indicated in his rebuttal whether he accepted our offer to accept store credit in accordance with our policyAlthough Mr*** claims that he has not seen this offer, the attached email dated May 11, 2015, at 7: from *** ***, our Sales Manager to Mr*** (apparently a partner of MrMr***) proves otherwiseMr*** offered store credit AND shipping cost ! This also proves that Mr*** is not in control of his operation at his retail store if he is unaware of our offer to his partner (or employee) Mr***. The photos that Mr*** are speaking of do not prove that these particular items were purchased from usIt could have purchased from any other supplier for that matter. Mr*** flagrant accusations and his derogatory and untruthful comments on social media will not substantiate his claim, only facts can and we have all the facts. In a separate email, I will email you a list of the calls that were made to his store as we have asked our phone company to provide it as well as a receipt from Aspire, the manufacturer the *** Mini’s. With this said, we hereby withdraw our previous offer to offer store credit and free shipping and reserve the right to pursue any legal means for damages caused by Mr*** slanderous comments on social media. Best regards,*** ***

Dear Sir: We are in receipt of the subject complaint issued by Mr*** *** of *** ***.It is not true what Mr*** is claiming and here are the facts: 1- The *** Mini’s that were shipped to customer were indeed authentic as we purchased it
directly from manufacturer or their representative.2- The amount that customer paid is $and not $as you can see from the attached pdf receipt.3- We cannot refund this order as the product is now obsolete and in accordance with our policy we do not accept returns for obsolete products.4- We did respond to all of customer’s inquiries and we attempted several times to contact him but he would not return our calls.5- Two of the items that were retuned were used.6- We have indicated to Mr*** that in these cases we can only issue store credit. Store credit in the amount of $has been issued for Mr*** that he can use at his convenienceFurthermore, we would very much appreciate it if you would advise Mr*** to withdraw his untrue and slanderous comments that he placed on social media especially ***. Please let me know if I can answer any questions you may still have. Sincerely,*** ** ***Owner

my invoice says my
ColorYellow *** was shipped yet I never received itI hate that no body will reply to meI really liked ordering from here and now this one bad experience I wont be ordering again

Although we are certain that Mr*** order was completed and shipped out in full and in accordance with the PO and the packing list, we would like to know what coils EXACTLY he is missing from his orderMr*** ordered three different types of coils and details of the missing ones is
required to investigate this matter. Thanks,Mazin S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowWe are in receipt of the subject complaint issued by Mr*** *** of *** ***.It is not true what Mr*** is claiming and here are the facts: 1- The *** Mini’s that were shipped to customer were indeed authentic as we purchased it directly from manufacturer or their representative.
--The pictures attached say otherwise2- The amount that customer paid is $and not $as you can see from the attached pdf receipt--This was my mistake I will concede to that 3- We cannot refund this order as the product is now obsolete and in accordance with our policy we do not accept returns for obsolete products--Contact was made within the first week when a customer ran the serial number and found that the products were fakes This is when I called several times and finally got *** and he said he would look into it and get back to me Still no phone calls.4- We did respond to all of customer’s inquiries and we attempted several times to contact him but he would not return our calls--This is a blatant lie They have never called me and if they did they never left a message 5- Two of the items that were returned were used--Unlike you when I tell people its authentic and it comes back fake then I refund the money to the customer Its funny how all of the serial numbers are the same I seriously doubt Aspire would use the same serial numbers 6- We have indicated to Mr*** that in these cases we can only issue store credit--This is the first I heard about store credit Store credit in the amount of $has been issued for Mr*** that he can use at his convenienceFurthermore, we would very much appreciate it if you would advise Mr*** to withdraw his untrue and slanderous comments that he placed on social media especially ***--Alot of people misconstrue the truth as malicious, harmful and hurtfulHowever, I have attached pictures that I saved the so called "authentic"
Please let me know if I can answer any questions you may still have Sincerely,*** ** ***Owner
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are in receipt of the subject complaint issued by Mr*** *** of *** ***.It is not true what Mr*** is claiming and here are the facts: 1- The *** Mini’s that were shipped to customer were indeed authentic as we purchased it directly from manufacturer or their representative. --The pictures attached say otherwise2- The amount that customer paid is $and not $as you can see from the attached pdf receipt.--This was my mistake I will concede to that 3- We cannot refund this order as the product is now obsolete and in accordance with our policy we do not accept returns for obsolete products.--Contact was made within the first week when a customer ran the serial number and found that the products were fakes This is when I called several times and finally got *** and he said he would look into it and get back to me Still no phone calls.4- We did respond to all of customer’s inquiries and we attempted several times to contact him but he would not return our calls.--This is a blatant lie They have never called me and if they did they never left a message 5- Two of the items that were returned were used.--Unlike you when I tell people its authentic and it comes back fake then I refund the money to the customer Its funny how all of the serial numbers are the same I seriously doubt Aspire would use the same serial numbers 6- We have indicated to Mr*** that in these cases we can only issue store credit.--This is the first I heard about store credit Store credit in the amount of $has been issued for Mr*** that he can use at his convenienceFurthermore, we would very much appreciate it if you would advise Mr*** to withdraw his untrue and slanderous comments that he placed on social media especially ***.--Alot of people misconstrue the truth as malicious, harmful and hurtfulHowever, I have attached pictures that I saved the so called "authentic" Please let me know if I can answer any questions you may still have. Sincerely,*** ** ***Owner
Regards,
*** ***

Dear Sir: We are in receipt of the subject complaint issued by Mr*** *** of *** ***.It is not true what Mr*** is claiming and here are the facts: 1- The *** Mini’s that were shipped to customer were indeed authentic as we purchased it directly from
manufacturer or their representative.2- The amount that customer paid is $and not $as you can see from the attached pdf receipt.3- We cannot refund this order as the product is now obsolete and in accordance with our policy we do not accept returns for obsolete products.4- We did respond to all of customer’s inquiries and we attempted several times to contact him but he would not return our calls.5- Two of the items that were retuned were used.6- We have indicated to Mr*** that in these cases we can only issue store credit. Store credit in the amount of $has been issued for Mr*** that he can use at his convenienceFurthermore, we would very much appreciate it if you would advise Mr*** to withdraw his untrue and slanderous comments that he placed on social media especially ***. Please let me know if I can answer any questions you may still have. Sincerely,*** ** ***Owner

I spoke with a customer service rep last Thursday and informed him I was missing products from this orderHe was supposed to call me Friday to confirm shipping of what was missingI am owed:packs uwell crown coilspacks tesla tornado coilsWhen will this be resolved?Thanks ***Sent from my iPhoneOn Nov 7, 2015, at 5:PM, Customer Support wrote:Dear *** ***,For your records, we are attaching a copy of your invoice for the recent purchase you made on eCigs & Vapes Wholesale (www.911wholesale.com).We thank you for your business and should you have any questions, please do not hesitate to contact us.Best regards,eCigs & Vapes Wholesalewww.911wholesale.com***

Although we are certain that Mr*** order was completed and shipped out in full and in accordance with the PO and the packing list, we would like to know what coils EXACTLY he is missing from his orderMr*** ordered three different types of coils and details of the missing ones is
required to investigate this matter.
Thanks,
Mazin S***

Awful company. Purchased a book from their website and received some vape juice, after a delayed shipment, weeks later. Unprofessional and silly company.

I spoke with a customer service rep last Thursday and informed him I was missing products from this order. He was supposed to call me Friday to confirm shipping of what was missing. I am owed:7 packs uwell crown .15 coils6 packs tesla tornado .2 coilsWhen will this be resolved?Thanks [redacted]Sent from my iPhoneOn Nov 7, 2015, at 5:55 PM, Customer Support <[email protected]> wrote:Dear [redacted],For your records, we are attaching a copy of your invoice for the recent purchase you made on eCigs & Vapes Wholesale (www.911wholesale.com).We thank you for your business and should you have any questions, please do not hesitate to contact us.Best regards,eCigs & Vapes Wholesalewww.911wholesale.com[redacted]<invoice_INV-[redacted]pdf>

Dear Sir: We are in receipt of the subject complaint issued by Mr. [redacted] of [redacted].It is not true what Mr. [redacted] is claiming and here are the facts: 1-      The [redacted] Mini’s that were shipped to customer were indeed authentic as we purchased it...

directly from manufacturer or their representative.2-      The amount that customer paid is $416.52 and not $485.00 as you can see from the attached pdf receipt.3-      We cannot refund this order as the product is now obsolete and in accordance with our policy we do not accept returns for obsolete products.4-      We did respond to all of customer’s inquiries and we attempted several times to contact him but he would not return our calls.5-      Two of the 29 items that were retuned were used.6-      We have indicated to Mr. [redacted] that in these cases we can only issue store credit. Store credit in the amount of $416.52 has been issued for Mr. [redacted] that he can use at his convenience. Furthermore, we would very much appreciate it if you would advise Mr. [redacted] to withdraw his untrue and slanderous  comments that he placed on social media especially [redacted]. Please let me know if I can answer any questions you may still have.  Sincerely,[redacted]Owner

Dear Miss. [redacted]: Here is our response to Mr. [redacted]:  Obviously Mr. [redacted] has not indicated in his rebuttal whether he accepted our offer to accept store credit in accordance with our policy. Although Mr. [redacted] claims that he has not seen this offer, the attached email dated May 11, 2015, at 7:36  from [redacted], our Sales Manager to Mr. [redacted] (apparently a partner of Mr. Mr. [redacted]) proves otherwise. Mr. [redacted] offered store credit AND shipping cost ! This also proves that Mr. [redacted] is not in control of his operation at his retail store if he is unaware of our offer to his partner (or employee) Mr. [redacted]. The photos that Mr. [redacted] are speaking of do not prove that these particular items were purchased from us. It could have purchased from any other supplier for that matter. Mr. [redacted] flagrant accusations and his derogatory and untruthful comments on social media will not substantiate his claim, only facts can and we have all the facts. In a separate email, I will email you a list of the calls that were made to his store as we have asked our phone company to provide it as well as a receipt from Aspire, the manufacturer the [redacted] Mini’s. With this said, we hereby withdraw our previous offer to offer store credit and free shipping and reserve the right to pursue any legal means for damages caused by Mr. [redacted] slanderous comments on social media. Best regards,[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We are in receipt of the subject complaint issued by Mr. [redacted] of [redacted].It is not true what Mr. [redacted] is claiming and here are the facts: 1-      The [redacted] Mini’s that were shipped to customer were indeed authentic as we purchased it directly from manufacturer or their representative. 
--The pictures attached say otherwise2-      The amount that customer paid is $416.52 and not $485.00 as you can see from the attached pdf receipt.
--This was my mistake.  I will concede to that.  3-      We cannot refund this order as the product is now obsolete and in accordance with our policy we do not accept returns for obsolete products.
--Contact was made within the first week when a customer ran the serial number and found that the products were fakes.  This is when I called several times and finally got [redacted] and he said he would look into it and get back to me.  Still no phone calls.4-      We did respond to all of customer’s inquiries and we attempted several times to contact him but he would not return our calls.
--This is a blatant lie.   They have never called me and if they did they never left a message.  5-      Two of the 29 items that were returned were used.
--Unlike you when I tell people its authentic and it comes back fake then I refund the money to the customer.  Its funny how all of the serial numbers are the same.  I seriously doubt Aspire would use the same serial numbers  6-      We have indicated to Mr. [redacted] that in these cases we can only issue store credit.
--This is the first I heard about store credit.   Store credit in the amount of $416.52 has been issued for Mr. [redacted] that he can use at his convenience. Furthermore, we would very much appreciate it if you would advise Mr. [redacted] to withdraw his untrue and slanderous  comments that he placed on social media especially [redacted].
--Alot of people misconstrue the truth as malicious, harmful and hurtful. However, I have attached pictures that I saved the so called "authentic"  
Please let me know if I can answer any questions you may still have.
  Sincerely,[redacted]Owner

Regards,

Although we are certain that Mr. [redacted] order was completed and shipped out in full and in accordance with the PO and the packing list, we would like to know what coils EXACTLY he is missing from his order. Mr. [redacted] ordered three different types of coils and details of the missing ones is...

required to investigate this matter. 
Thanks,
Mazin S[redacted]

my invoice says my

ColorYellow . [redacted] was shipped yet I never received it. I hate that no body will reply to me. I really liked ordering from here and now this one bad experience I wont be ordering again

my invoice says my

ColorYellow . [redacted] was shipped yet I never received it. I hate that no body will reply to me. I really liked ordering from here and now this one bad experience I wont be ordering again

Review: Ordered [redacted] Authentic. They sent fakes. Called to get refund and they said they would call me back. Haven't heard from them in 3 months. Called several times and no answer.Desired Settlement: I want a full refund and paid return shipping.

Business

Response:

Dear Sir: We are in receipt of the subject complaint issued by Mr. [redacted] of [redacted].It is not true what Mr. [redacted] is claiming and here are the facts: 1- The [redacted] Mini’s that were shipped to customer were indeed authentic as we purchased it directly from manufacturer or their representative.2- The amount that customer paid is $416.52 and not $485.00 as you can see from the attached pdf receipt.3- We cannot refund this order as the product is now obsolete and in accordance with our policy we do not accept returns for obsolete products.4- We did respond to all of customer’s inquiries and we attempted several times to contact him but he would not return our calls.5- Two of the 29 items that were retuned were used.6- We have indicated to Mr. [redacted] that in these cases we can only issue store credit. Store credit in the amount of $416.52 has been issued for Mr. [redacted] that he can use at his convenience. Furthermore, we would very much appreciate it if you would advise Mr. [redacted] to withdraw his untrue and slanderous comments that he placed on social media especially [redacted]. Please let me know if I can answer any questions you may still have. Sincerely,[redacted]Owner

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We are in receipt of the subject complaint issued by Mr. [redacted] of [redacted].It is not true what Mr. [redacted] is claiming and here are the facts: 1- The [redacted] Mini’s that were shipped to customer were indeed authentic as we purchased it directly from manufacturer or their representative.

Review: I purchased multiple items and was not shipped some of them. I am missing 13 packs of coils from my order.Desired Settlement: I would like the coils I purchased delivered or a refund.

Business

Response:

Although we are certain that Mr. [redacted] order was completed and shipped out in full and in accordance with the PO and the packing list, we would like to know what coils EXACTLY he is missing from his order. Mr. [redacted] ordered three different types of coils and details of the missing ones is required to investigate this matter. Thanks,Mazin S[redacted]

Consumer

Response:

I spoke with a customer service rep last Thursday and informed him I was missing products from this order. He was supposed to call me Friday to confirm shipping of what was missing. I am owed:7 packs uwell crown .15 coils6 packs tesla tornado .2 coilsWhen will this be resolved?Thanks [redacted]Sent from my iPhoneOn Nov 7, 2015, at 5:55 PM, Customer Support <[email protected]> wrote:Dear [redacted],For your records, we are attaching a copy of your invoice for the recent purchase you made on eCigs & Vapes Wholesale (www.911wholesale.com).We thank you for your business and should you have any questions, please do not hesitate to contact us.Best regards,eCigs & Vapes Wholesalewww.911wholesale.com[redacted]<invoice_INV-[redacted]pdf>