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Eckard Hardware

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Eckard Hardware Reviews (4)

Revdex.com spoke with the business regarding this caseAt this time they have reached out to the customer to addresses this case and are currently waiting for a response to their contact to this customer

Revdex.com:
I have reviewed the offer and/or response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

Thank you for bringing
our attention to this matter with *** *** We have done an investigation and have found
that the invoice was sent to Ms*** in a timely manner. When she called in to pay her invoice via
credit card the system would not allow the card to be
processed. Her account was inadvertently billed twice
causing the second bill to be mailed out and later prompted the collection call
when the duplicate bill was not paid. We
have been training two new office staff members over the last couple of months
and feel this is the cause of the duplicate billing error. We have corrected the billing discrepancy in
our system.Thank you,*** ***

Revdex.com spoke with the business regarding this case. At this time they have reached out to the customer to addresses this case and are currently waiting for a response to their contact to this customer.

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