Mr [redacted] brought his vehicle in for transmission issues and was quoted the standard diagnostic charge for an initial diagnosisMr [redacted] stated he could not get the vehicle to shift out of third gearWe determined that the vehicle's transmission was full of metal and clutch material, at this point we recommended due to all of the internal damage, to replace the transmissionThe cost comparison of replacing the transmission vs taking the additional time to remove and tear down the transmission only to find that it would have to mostly rebuilt was very close yet actually cheaper to replaceOur recommendation of replacing the transmission was factoring in several different things such as a 3yr 100,miles parts and labor warranty vs a year warranty for rebuildingMr [redacted] was insistent that we remove his transmission, tear it down, and see if it would be cheaper to repair itThe service advisor [redacted] again tried to consult Mr [redacted] to think about the replacement vs spending all the additional labor dollars to tear open the transmission based off of what he has seen while working in this field for the past 20+ yearsThe transmission was removed per Mr [redacted] request, disassembled, and determined By the GM Master and ASE Master certified Technician that a replacement was the best option for this vehicleMr [redacted] declined all repairs and wanted to pick the vehicle upMr [redacted] refused to pay the removal and tear down price that was owed to be able to tell him the point of failure and argued that it should be covered under the original standard diagnostic feeThe service advisor tried to explain to Mr [redacted] that he advised against the removal and tear down however since Mr [redacted] was adamant about it, he was liable for the chargesMr [redacted] refused to pay the bill that was owed and was put in contact with the Service Lane Manager [redacted] ***Once the Service Lane Manager was brought into the situation he tried to work with Mr [redacted] to find a mutual resolveTogether Mr [redacted] and Mr [redacted] agreed upon paying the "shop cost" of $in lieu of paying the full $that he owed for the removal and tear down of his transmission, for Mr [redacted] to be able to take his vehicleWe believed this to be a fair compromise for both parties involvedAs Mr [redacted] was leaving he assured Mr [redacted] that he would be contacting the Revdex.com for the unfair treatment he had receivedMr [redacted] has never brought up any other issues with his vehicle and we would strongly advise that if he was having a problem with a recently installed AC compressor to bring it in and let us check for a potential problemIf a fault is to be found with the compressor it is very likely to be under warrantyAny other issues Mr [redacted] has with his vehicle, we would be more than happy to check into for himThere was also a statement made about the types of problems he was having did not properly correlate with the miles that he had on the vehicleThere is no mileage that dictates when and where things will wear out on your vehicleWe at Rogers Dabbs Chevrolet feel that the compromise that was originally made was more than a fair option
Mr [redacted] brought his vehicle in for transmission issues and was quoted the standard diagnostic charge for an initial diagnosisMr [redacted] stated he could not get the vehicle to shift out of third gearWe determined that the vehicle's transmission was full of metal and clutch material, at this point we recommended due to all of the internal damage, to replace the transmissionThe cost comparison of replacing the transmission vs taking the additional time to remove and tear down the transmission only to find that it would have to mostly rebuilt was very close yet actually cheaper to replaceOur recommendation of replacing the transmission was factoring in several different things such as a 3yr 100,miles parts and labor warranty vs a year warranty for rebuildingMr [redacted] was insistent that we remove his transmission, tear it down, and see if it would be cheaper to repair itThe service advisor [redacted] again tried to consult Mr [redacted] to think about the replacement vs spending all the additional labor dollars to tear open the transmission based off of what he has seen while working in this field for the past 20+ yearsThe transmission was removed per Mr [redacted] request, disassembled, and determined By the GM Master and ASE Master certified Technician that a replacement was the best option for this vehicleMr [redacted] declined all repairs and wanted to pick the vehicle upMr [redacted] refused to pay the removal and tear down price that was owed to be able to tell him the point of failure and argued that it should be covered under the original standard diagnostic feeThe service advisor tried to explain to Mr [redacted] that he advised against the removal and tear down however since Mr [redacted] was adamant about it, he was liable for the chargesMr [redacted] refused to pay the bill that was owed and was put in contact with the Service Lane Manager [redacted] ***Once the Service Lane Manager was brought into the situation he tried to work with Mr [redacted] to find a mutual resolveTogether Mr [redacted] and Mr [redacted] agreed upon paying the "shop cost" of $in lieu of paying the full $that he owed for the removal and tear down of his transmission, for Mr [redacted] to be able to take his vehicleWe believed this to be a fair compromise for both parties involvedAs Mr [redacted] was leaving he assured Mr [redacted] that he would be contacting the Revdex.com for the unfair treatment he had receivedMr [redacted] has never brought up any other issues with his vehicle and we would strongly advise that if he was having a problem with a recently installed AC compressor to bring it in and let us check for a potential problemIf a fault is to be found with the compressor it is very likely to be under warrantyAny other issues Mr [redacted] has with his vehicle, we would be more than happy to check into for himThere was also a statement made about the types of problems he was having did not properly correlate with the miles that he had on the vehicleThere is no mileage that dictates when and where things will wear out on your vehicleWe at Rogers Dabbs Chevrolet feel that the compromise that was originally made was more than a fair option