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Ecla Skin Care

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Ecla Skin Care Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2017/08/28) */ Hi There, we have received an email from the customer requesting an exchange of one of the products because it was a defective bottle. We received a phone call from the customer inquiring a refund and was complaining about the smell, then I had... to advise about the smell of the oil, there is nothing wrong with educating the customer about the products, I was NOT '' Insulting her intelligence''...and confirmed that we will process her full refund. I then sent her the return kit to return both products for a full refund. I have just sent her a follow up email to check is she received the return kit. She needs to send us the tracking number of the returned items to process her refund. Initial Consumer Rebuttal / [redacted] (3000, 7, 2017/08/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company is cooperating superficially, but only to appease the time constraints of the complaint. He has not refunded me as promised. Final Business Response / [redacted] (4000, 9, 2017/08/29) */ We have sent her the return kit. She just need to be patient until she receives it to return the product. This is our business process, how in the world should I refund a customer who purchased a product over 2 months ago without having them to ship it back. I just refunded her order so I don't have to deal with this, if she doesn't ship the return, I will involve our lawyer. Final Consumer Response / [redacted] (2000, 19, 2017/09/05) */ I apologize, the money was added post comment. I am now somewhat satisfied because he did give me a 90% refund. Sent from my iPhone

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