Eclips Art & Beauty Salon

Initial Business Response / [redacted] (1000, 5, 2016/09/01) */ When this customer purchased this vehicle they had a right to a third party inspection, they exercised this right and took it to there own mechanic before purchasingAfter the inspection [redacted] came back said there are minor issues but he would take the car with a discountWe lowered the car from $to $and came to an agreementThe customer signed all paperwork for the vehicle AS- ISNeither [redacted] or [redacted] never came to the lot with a complaintSome random person not on the sold vehicle contract came in with this complaintI would advise [redacted] or [redacted] to presume any complaints with the third party mechanicWe have all our vehicles inspected before they are put on the lot and this vehicle had no indications of any issues per our mechanic and/or his before he purchased the vehicle Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) We did not use a third party because owner told us he would have his mechanic check this vehicle outWe did not take this vehicle to any mechanics for estimates till we found the oil leaks the very next day vehicle was brought homeBy the fourth day we had estimates from different mechanics and paper work that we were submitting to DMV & Revdex.comAt that time my Grandfather & I went to the owner to show him these estimates & the other paper work to see what he was going to do for us, since his vehicle inspection sheet stated that some of these items that were marked all SATISFACTORY, was not trueHe refused to look at any of our complaintsOwner said " it's your car now"! He lied to us about his mechanic looking at this vehicle, other than his mechanic found something was bad and needed replacing & that's why he discounted the vehicleOwner has lied on all his response to our complaint with the exception of the discount on that one itemWe can not believe this man can have a license in the state of NV and treat his customer so unprofessionalwe have tried to explain this to the DMV & for some reason they are saying that he compliedHow can his sheet say all items were Satisfactory, by the fourth day after purchase we have oil leaks & estimates stating differentlyThe fact is, HE LIED TO US....His statement to you is a LIE!!! Final Business Response / [redacted] (4000, 10, 2016/09/13) */ [redacted] is not the owner of Vaughn Motor Sports he is the general managerHe did not lie to youI am the owner and I was here I when you took the car to do an InspectionI was also here when you came back saying everything looked okay and that you would take the car with a discountYou signed AS-ISWe are in compliance with every car we have ever sold, we do an inspection on every car as wellI am sorry you are having issues with your vehicle but you declined extended warranty and purchased the vehicle AS-IS

Initial Business Response /* (1000, 5, 2016/09/01) */
When this customer purchased this vehicle they had a right to a third party inspection, they exercised this right and took it to there own mechanic before purchasing. After the inspection [redacted] came back said there are minor issues but he...

would take the car with a discount. We lowered the car from $8995 to $6995 and came to an agreement. The customer signed all paperwork for the vehicle AS- IS. Neither [redacted] or [redacted] never came to the lot with a complaint. Some random person not on the sold vehicle contract came in with this complaint. I would advise [redacted] or [redacted] to presume any complaints with the third party mechanic. We have all our vehicles inspected before they are put on the lot and this vehicle had no indications of any issues per our mechanic and/or his before he purchased the vehicle.
Initial Consumer Rebuttal /* (3000, 7, 2016/09/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We did not use a third party because owner told us he would have his mechanic check this vehicle out. We did not take this vehicle to any mechanics for estimates till we found the oil leaks the very next day vehicle was brought home. By the fourth day we had 2 estimates from 2 different mechanics and paper work that we were submitting to DMV & Revdex.com. At that time my Grandfather & I went to the owner to show him these estimates & the other paper work to see what he was going to do for us, since his vehicle inspection sheet stated that some of these items that were marked all SATISFACTORY, was not true. He refused to look at any of our complaints. Owner said " it's your car now"! He lied to us about his mechanic looking at this vehicle, other than his mechanic found something was bad and needed replacing & that's why he discounted the vehicle. Owner has lied on all his response to our complaint with the exception of the discount on that one item. We can not believe this man can have a license in the state of NV and treat his customer
so unprofessional... we have tried to explain this to the DMV & for some reason they are saying that he complied. How can his sheet say all items were Satisfactory, by the fourth day after purchase we have oil leaks & 2 estimates stating differently. The fact is, HE LIED TO US....His statement to you
is a LIE!!!
Final Business Response /* (4000, 10, 2016/09/13) */
[redacted] is not the owner of Vaughn Motor Sports he is the general manager. He did not lie to you. I am the owner and I was here I when you took the car to do an Inspection. I was also here when you came back saying everything looked okay and that you would take the car with a discount. You signed AS-IS. We are in compliance with every car we have ever sold, we do an inspection on every car as well. I am sorry you are having issues with your vehicle but you declined extended warranty and purchased the vehicle AS-IS.